Assistant Manager - thane, India - Tata AIA Life Insurance

Tata AIA Life Insurance thane, India

1 day ago

Description

Job Description

A. Position Overview

Position Title

Issuance & Operations Manager – Telesales

Department

Telesales

Grade

Assistant Manager

B. Organizational Relationships

Reports to Direct

Manager – Telesales

Supervises

C. Job Dimensions

Geographic Area Covered

Mumbai & Thane ( Job Location : - Thane HO & Airoli BPO )

Stakeholders Internal

Call Center-Internal , BIU Analytics , DST Team , UW Team, Medical Management Team, NBFE Team , IT , Other stakeholders if any

Stakeholders External

Call Center Vendors & Other Partners

D. Key Result Areas

Operations Efficiency

§Understand end to end business flow of Websales channel

§Regular stock taking of submitted policies

§Coordinate with DST Team to clear policies from DST Bucket

§Coordinate with UW Team to clear NB Queries

§Liaison between outsourced calling unit & internal TALIC Dept. to clear pendancies

§Circulate updated MIS twice a day

§Timely update to team on TELE MER Guidelines , Medicals Guidelines , DST Checklist to sure 80% FTR

§Frequent visit to call center to drive education series on above matters

E. Skills Required

Technical

Knowledge on DST , NBFE , FileNet System & Other industry level systems

Behavioral *

Level 1

Level 2

Level 3

Interpersonal skills

Communication skills

Creative thinking skills

Supervising/Leadership skills

Teamwork Skills

Influencing skills

Relationship Building skills

Decision making skills

Essential

Desirable

KNOWLEDGE

1. Knowledge of life insurance business and products.
2. Expertise issuance management processes
3. Understanding of outsourcing and vendor management
4.

Previous experience of issuance management of especially on

In-house/Outsourced Call center management for Online Self-Sourced business.

PROFESSIONAL EXPERIENCE

5-7 years of experience in life insurance

3-5 years of experience issuance management processes

Online life insurance business management will be added advantage.

EDUCATION QUALIFICATIONS

Graduate

Post Graduate - MBA/Exe. MBA (Preferably in Marketing or Operations )

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