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    SAP Customer Service Lead - Bengaluru, India - Comtek Solution

    Comtek Solution
    Comtek Solution Bengaluru, India

    6 hours ago

    Default job background
    Description

    About the job :
    SAP Customer Service Lead


    Location :
    Bangalore


    • Minimum 10 years of experience in implementation & Support of S4 HANA CS projects.
    • Minimum 3 E2E experience in leading the CS track.
    • SAP configuration, implementation, and support in S/4 Hana environment.
    • Prefer to have global experience in leading the CS track in multiple country implementation with local taxation.
    • Strong experience in Finance integration preferred with respect to CS.
    • Ability to capture and translate business needs into functional specifications.
    • Have experience in providing consulting advice to customers on SCM process in SAP.
    • Has experience in driving the S4 project with FIORI, BTP platform.
    • Has experience in integrating the S4 with other systems.
    • Preferred to have worked in Japanese projects.

    Responsibilities :

    • Lead and manage a team of SAP customer service representatives .
    • Provide expert technical and functional support to SAP customers across various modules (e.g., SD, MM, HCM)
    • Troubleshoot and resolve complex customer issues related to SAP functionality
    • Escalate critical issues to appropriate teams and track resolution
    • Monitor and analyze customer service metrics (e.g., call resolution time, customer satisfaction)
    • Identify areas for improvement in customer service processes and procedures
    • Develop and implement training programs for customer service representatives
    • Maintain strong relationships with key customers and stakeholders
    • Stay uptodate on the latest SAP releases and functionalities
    )
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