Jobs
>
Bengaluru

    IT Service Assurance Lead - Bengaluru, India - Anlage Infotech

    Anlage Infotech
    Anlage Infotech Bengaluru, India

    3 days ago

    Default job background
    Description

    Job Description :

    Skill : IT Service Assurance Lead

    Experience in IT service assurance or related roles + Strong knowledge of ITIL (Information Technology Infrastructure Library) best practices, IT service management & SIAM frameworks.

    Exp : 13+ years

    Level : Associate Director

    Location : Bangalore

    Work from office ,Hybrid (2 Days in a Week)

    Job Summary :

    As the IT Service Assurance Lead, you will play a critical role in ensuring the stability, availability, and performance of our IT services. You will be responsible for developing and implementing service assurance strategies, managing operational escalations, and collaborating with cross-functional teams across Enterprise-Wide Technology (EWT) to drive strategic continuous improvement in service quality. Your expertise will be crucial in maintaining a high level of customer satisfaction.

    Key Responsibilities :

    Service Assurance Strategy :

    Support the Director of Service Assurance in developing and implementing IT service assurance strategies to proactively identify and address potential service issues through continuous service improvements.

    Service Integration and Management (SIAM) :

    Work with the SIAM team to identify areas of process improvements across core Service Management processes like Incident, Problem, Change, Configuration and Request fulfilment.

    Service Quality Improvement :

    Collaborate with multiple internal and external teams to identify areas for strategic service quality improvement and drive initiatives to enhance service reliability and performance.

    Performance Monitoring :

    Implement monitoring tools and methodologies to continuously monitor service performance and report on key performance indicators.

    Team Leadership :

    Lead and mentor the offshore team of 6 service assurance professionals, fostering a culture of excellence and continuous improvement.

    Documentation :

    Maintain accurate documentation of service assurance processes, incident reports, and problem resolutions.

    Stakeholder Communication :

    Effectively communicate service status, operational updates and resolutions to stakeholders, including senior management including CTOs and EWT leadership.

    Vendor Management :

    Work with Service Operations and Collaborate with third-party vendors and service providers to ensure seamless service delivery and adherence to contractual agreements.

    Qualifications :

    - Bachelors degree in Information Technology, Computer Science, or a related field.

    Masters degree preferred.

    - Proven experience in IT service assurance or related roles, with at least 5 years of leadership experience.

    - Strong knowledge of ITIL (Information Technology Infrastructure Library) best practices and IT service management and SIAM frameworks.

    - Excellent communication and interpersonal skills with the ability to work effectively with cross- functional teams.

    - Experience with performance monitoring and analysis tools.

    - Strong leadership and team management skills.

    - IT certifications such as ITIL, SIAM or relevant certifications are a plus.

    )
  • Huquo

    Quality Assurance Lead

    3 days ago

    Huquo Bengaluru, India

    Role Overview : · As a Senior ETL QA Lead, you will be responsible for leading and executing the quality assurance strategy for ETL processes leveraging SnapLogic, DataStage, Informatica, Talend, and other relevant tools. You will collaborate closely with cross-functional teams ...

  • Dashhire

    Quality Assurance Lead

    4 days ago

    Dashhire Bengaluru, India permanent

    Responsibilities : · - Analyze product and technical user stories and create, document, and execute relevant testable scenarios. · - Develop, maintain, and execute automated tests. · - Develop, maintain, and enhance test automation framework and test infrastructure as needed. · - ...

  • IZMO LTD.

    Quality Assurance Lead

    2 days ago

    IZMO LTD. Bengaluru, India

    Job Description & Duties : · Responsible for end-to-end Quality Assurance for the product · Collaborating with the stakeholders (Team members, Development Team, Tech Architect, Design teams and other teams involved) as needed in understanding/prioritization/resolution · of the p ...

  • Visara

    Quality Assurance Lead

    1 week ago

    Visara Bengaluru, India permanent

    Job Description : · Develop and implement the overall quality assurance strategy, test automation strategy, test plans, and methodologies for the project. · - Supervise, guide, and mentor the QA team, providing direction, assigning tasks, and monitoring progress. · - Collaborate ...

  • Whizz HR

    Quality Assurance Lead

    3 days ago

    Whizz HR Bengaluru, India

    Position : QA Lead (5-8 Years experience) · Job Type : Full-time, Permanent · Location : Bangalore · A Quality Assurance Specialist ensures that the final product follows the organization's quality standards before a product or service is delivered to the customer. · Requireme ...

  • Naukari Wale

    Quality Assurance Lead

    3 days ago

    Naukari Wale Bangalore, India permanent

    About FlutterFlow: · We're building a visual application development platform to dramatically improve the time to market and quality of digital experiences for our customers. · FlutterFlow helps companies improve developer efficiency, accelerate project timelines, and reduce cost ...

  • McFadyen Digital

    Quality Assurance Lead

    2 days ago

    McFadyen Digital Bangalore, India permanent

    Company Description. · McFadyen Digital is the leading advisor and implementer of eCommerce Marketplace solutions. · During 15 years of implementing marketplaces, we've built dozens of platforms that cumulatively generate billions of dollars of gross merchandise value (GMV). We'r ...

  • Cyitechsearch

    Quality Assurance Lead

    2 days ago

    Cyitechsearch Bengaluru, India

    Responsibilities : · - Lead and mentor a team of QA testers, fostering a collaborative and high-performing environment. · - Define the overall QA strategy, setting clear goals, test plans, and quality standards for software development projects. · - Implement and maintain a robus ...

  • Global Technologies

    Quality Assurance Lead

    3 days ago

    Global Technologies Bengaluru, India

    Job Description : · 8+ years of experience in verification and validation of functional and non-functional requirements. · Strong in verification and validation of native mobile apps, SaaS platforms, web portals. · - Experience in test automation frameworks (e.g, postman collect ...

  • HS Solutions Inc

    Quality Assurance Lead

    1 day ago

    HS Solutions Inc Bengaluru, India

    About the Job : · Skill Set : QA Automation, Java, Selenium, BDD/Rest assured - API/CI-CD · Location : Mumbai only · No of Open positions : 10 · Experience : 6 - 8 Years · Notice Period : Immediate to 15 Days · Skill Set : QA Automation, Java, Selenium, BDD/Rest assured - API/CI- ...

  • Orange Shark

    Quality Assurance Lead

    3 days ago

    Orange Shark Bengaluru, India

    Job Description : · We are seeking a highly motivated and experienced Automation QA Lead to join our team. The Automation QA Lead will be responsible for overseeing the automation testing of our Cloud Management platform, ensuring that our products meet high-quality standards, an ...

  • Lysto

    Lead - Quality Assurance

    1 day ago

    Lysto Bengaluru, India

    About the Role: · We're looking for a talented and experienced QA Lead to join our growing team. In this role, you'll be responsible for leading the charge in ensuring the quality and functionality of our platform, which empowers gamers to connect, compete, and level up their Bui ...

  • programming

    Quality Assurance Lead

    1 day ago

    programming Bangalore, India permanent

    Role : QA automation · Exp : 4 to 8 Years · Location : Bangalore(WFO) · Notice period : Immediate Joiner · Skills : Java, Selenium, JUnit, TestNG,API Testing -Postman or REST Assured and API automation with Rest Assured · Role and Responsibility : · Overview : · We are seeking a ...

  • HikeOn Technologies Private Limited

    Lead Quality Assurance Tester

    1 week ago

    HikeOn Technologies Private Limited Bengaluru, India

    Company Description · HikeOn Technologies Private Limited, formerly known as Arwizon Digital Private Limited, is a company that guides your digital journey with creative design, innovative solutions, and technology expertise. We are committed to delivering high-quality products a ...

  • Syngene International Limited

    Lead Research Quality Assurance

    1 week ago

    Syngene International Limited Bengaluru, India

    Job Title : LeadResearch Quality Assurance · Department : Discovery and Development QA · Job Location: Bengaluru, India · About Syngene : Syngene ) is an innovation-led contract research, development and manufacturing organization offering integrated scientific services from ear ...

  • OpenText

    Lead Quality Assurance Engineer

    1 week ago

    OpenText Bengaluru, India

    Your Impact · Fortify Scan Central DAST is the industry's most mature automated dynamic web application security testing solution, which is recognized as industry leader by Gartner MQ. Fortify DAST portfolio includes both on-premise (WebInspect) and containerized (Scan Central D ...

  • NUSTAR TECHNOLOGIES INDIA PRIVATE LIMITED

    Senior Quality Assurance Lead

    1 day ago

    NUSTAR TECHNOLOGIES INDIA PRIVATE LIMITED Bengaluru, India

    Primary Skills : · Work experience as a Senior QA Lead or similar role · Hands on experience on Java, Selenium, Cucumber · - AWS cloud experience with the services EC2, Kinesis, EBS, S3, SQS, SNS, Lambda · - Meeting with the software/product designers to determine quality assuran ...

  • Talent Treasures

    Quality Assurance Team Lead

    3 days ago

    Talent Treasures Bengaluru, India

    Overview : · - Design and develop automation scripts using Selenium, BDD framework, etc. · - Design and execute test cases / scenarios based on the requirements. · - Oversee and lead the overall QA activities for the client through planning, estimation, monitoring and tracking. · ...

  • harborhubstaffing

    Lead Quality Assurance Engineer

    2 days ago

    harborhubstaffing Bangalore, India permanent

    Job Description : · - Lead and manage the quality assurance, testing and verification efforts for our AI and Big Data analytics platform, ensuring the delivery of high-quality software within the defined timelines. · - Collaborate with cross-functional teams, including developmen ...

  • Algonomy

    Lead Quality Assurance Engineer

    3 days ago

    Algonomy Bangalore Urban, India

    Job Title: Lead QA Engineer · Position Type: Full-Time · Position Location: Bangalore · Experience Level: 8 - 10 years · Responsibilities: · on the product roadmap and deliver Quality deliverable. · test scope, test strategy, authoring/review test cases and participate in all le ...