-
Senior Functional Consultant
14 hours ago
Bastian Solutions Bangalore Rural, IndiaJob Title : Sr Business Analyst · Location : Narasapura, KA · Summary : · The Sr Business Analyst will be responsible for supporting our corporate ERP software and related systems. Primary responsibilities include managing, configuring, testing and supporting the Microsoft Dynam ...
-
Lead Digital Product Owner
1 day ago
TVS Motor Company Bangalore Rural, IndiaRole Title: Lead Digital Product Owner · Location of job: E City Bangalore · Educational Qualification: B. Tech / MBA · Experience: Years · Objective of role: · We are looking for a Lead Product Owner for our Parts business. This person's primary responsibility will be to coordin ...
-
FAO Delivery Head
5 days ago
Tata Consultancy Services Bangalore Rural, IndiaTCS is hiring for "FAO Delivery Head". Details below- · Role- FAO Delivery Head · Location-Bangalore · Exp-14-21 Years · Role- · Minimum 14-21 years of experience in F&A Outsourcing industry of which at least 5 years in managing large programs of over 500 FTEs 2 · • Experience i ...
-
Senior Qlik database Administrator
1 day ago
DigiKey Global Capability Center Bangalore Rural, IndiaOrganization: Digi-Key Global Capability Center - SMC Square · Location: Bangalore · Shift: Rotational shift · Top Skill: Oracle and Qlik · Experience: 8 years and 10 years · Responsibilities: · This role be working in 3 PM to 12:00 AM IST working hours. The working hours could ...
-
Software Developer
3 days ago
ACL Digital Bangalore Rural, IndiaJob Description: Software Developer - MCPTT Call Processing and Media · Notice period :: Immediate to 60days · Mandatory Skills :: Good experience in C++ and any of the protocols like SIP,RTCP/RTP, IMS, SDP, HTTP/HTTPS,MCPTT. · Position Overview: · We are seeking an experienced ...
-
Technical Project Manager
1 day ago
Epergne Solutions Bangalore Rural, IndiaRoles and responsibilities: · • Demonstrated servicing and business analytics skills with at least 9 years of · experience as data engineer, BI developer, data analyst, technical project manager, · program manager etc. · • Technical project management- drive BRD, project scope, r ...
-
Senior Cloud Data Engineer
4 hours ago
CIEL HR Services Bangalore Rural, IndiaDescription: · Title: Senior Cloud Data Engineer · Location: Bangalore · Top Skills: · 1. Python and Pyspark · 2. SQL ( must able to write complex sql) · 3. Working knowledge with primary AWS Services like Glue, Airflow, DMS, Cloudwatch, cloudformation. · 4. Database: Redshift, A ...
-
International Voice Process
5 days ago
Genesis HR Services Bangalore Rural, India Full timeCompany Overview · Genesis HR Services, established in 2011, is committed to fueling the growth of the industry by facilitating the careers of talented individuals. We believe in innovation and strive to redefine our processes to acquire the right talent pool for our clients. Our ...
-
PMP & Agile Trainer
8 hours ago
Saaki Argus & Averil Consulting Bangalore Rural, IndiaAbout Client: · A leading IT Services Organization · Job Responsibilities: · Deliver comprehensive and engaging training sessions in Project Management and Agile Scrum Master methodologies. · Curate training methods and materials to suit diverse learning requirements of Business. ...
-
Customer Service Executive
5 days ago
The Bear House Bangalore Rural, India Full timeCustomer Service Representative · We are hiring a customer service representative to manage customer queries and complaints. You will also be asked to process orders, modifications, and escalate complaints across a number of communication channels. · Customer Service Representati ...
-
Digital Manufacturing
8 hours ago
Saaki Argus & Averil Consulting Bangalore Rural, IndiaPosition: Associate Manager / Manager · Location: Bangalore, India · Experience : 10-14 years · Educational Qualification: MBA with an engineering degree is preferred. However, prior experience of handling marketing campaigns will be given priority. · The person will be responsib ...
-
Manager Client servicing events
5 days ago
Shobiz Experiential Communications Pvt Ltd Bangalore Rural, India Full timeJob Summary: · We are currently looking out for a CS & BD professional who will be mainly responsible for servicing clients and developing new business opportunities · Key Responsibilities: · 1) Servicing existing clients and acquiring new clients · 2) Ideate based on the clients ...
-
Senior Commissions Analyst
8 hours ago
Saaki Argus & Averil Consulting Bangalore Rural, IndiaAbout our client · Our client is a leading Mortgage Company · Roles and Responsibilities · Responsible for but not limited to calculation of commission payments from beginning to end for each applicable payroll period, ensuring accurate inputs, processes, and calculations. · Con ...
-
Learning & Development
8 hours ago
Saaki Argus & Averil Consulting Bangalore Rural, IndiaAbout Client: · Our client is one of the world's largest providers of financial services. They are the leading provider of investment management, retirement planning, portfolio guidance, brokerage, benefits outsourcing and many other financial products and services. The firm is a ...
-
Project Manager/ Site Supervisor
5 days ago
Elegante Interiors Bangalore Rural, India Full timeAs Project Manager - PM, you will be responsible for the complete project scheduling, monitoring, and project management from the 10%-100% stage, ensuring that the project is executed by various vendors as per the design inputs and on time. · Responsibilities · Coordinating with ...
-
Digital Marketing Executive
5 days ago
ABD Group Bangalore Rural, India Full timeCompany Overview · ABD Group is one of the leading property developers in Bangalore East, with over a decade of expertise in building positive experiences for our customers. Our mission is to provide the best realty solutions to customers based on their requirements, and deliver ...
-
QMS Documentation officer MSC chemistry
5 days ago
Infinitalent Consulting (P) Ltd Bangalore Rural, India Full timeCompany Overview · Infinitalent Consulting (P) Ltd is the best-rated HR consulting firm in Bangalore. We are a preferred recruitment partner, specializing in permanent placements and temporary staffing for various industries. Our primary focus is matching the right talent to the ...
-
Placement Officer
5 days ago
Digiperform Bangalore Rural, India Full timeCompany Overview · Digiperform is a leading training institute specializing in various areas of Digital Marketing. With a student community base of 20,000+ Digital Marketers, which continues to grow, we have created a strong network across 40+ locations in India over the past 5 y ...
-
Home Loan Support Executive
5 days ago
Spectical Asset Pvt Ltd Bangalore Rural, India Full timeOur company is looking for a Home loan manager who is prepared to make a difference in the lives of customers looking to buy a home. The Home loan manager will be responsible for discussing clients needs, recommending the best loan products, helping customers put together a compl ...
-
Key Account Manager
1 day ago
Saaki Argus & Averil Consulting Bangalore Rural, IndiaAbout our client: · Our client is a leading financial services provider in India, offering a wide range of products and solutions to cater to the diverse needs of their clients. They have a strong presence in the equity, debt, currency, commodity and derivatives markets, as well ...
Manager-Response-IEMS - Bangalore Rural, India - Shobiz Experiential Communications Pvt Ltd
5 days ago
Description
Contact center manager to ensure a professional and service-oriented work environment by monitoring employee performance and taking the necessary actions to motivate when required. Using effective communication skills, contact center team leaders must liaise and supervise effectively. Contact center manager must be well versed in all aspects of reporting, communications.
Duties and Responsibilities
Managing a team of contact center representatives directly and directing their activities for the achievement of contact center targets and goals.
Managing the overall performance analysis of existing activities and programs.
Developing and supervising a team of representatives and preparing their performance reports.
Developing new lead targeting schemes, and scripting for the optimization of existing programs.
Monitoring team performance to ensure that the contact center goals are met and supporting contact center quality and training efforts.
Measuring and demonstrating the group productivity as well as the individuals reports related to customer outcomes.
Identifying and articulating reporting requirements, which includes targets, specific data, and anticipated outcomes.
Identifying, recommending, and supporting the implementation of various programs for the improvement of contact center processes.
Writing and conducting performance evaluations, making employment decisions, setting up performance goals and targets for assigned team.
Qualification:
Educational Qualification: Bachelors Degree with Fluent English
Experience - Minimum 5 years work experience in a Contact Centre preferably from Event Industry
Job Type: Full-time Timing General Office Hours (9:30 AM to 6:30 PM, Monday to Saturday) (No Shifts)
Ability to work efficiently in a high demand, team oriented, and fast-paced environment.
Ability to multi-task
Ability to deal with stressful situations.
Solid problem-solving skills and excellent Management skills.
Excellent verbal and written communication skills
Excellent knowledge of MS Office.
 Ltd_FvPjI_hT.Infinitalent Consulting (P) Ltd)
