Jobs
>
Bengaluru

    Support and Services Specialist - bangalore, India - Jabra

    Jabra
    Jabra bangalore, India

    3 weeks ago

    Default job background
    Full time
    Description

    Would you like the opportunity to work closely with high-performing teams in India ?

    Do you thrive in an environment which values autonomy, ownership and creativity ?

    Jabra India is currently on a look out for an exceptional Support Specialist, to join our Jabra Team. As part of the Product Support Team, the Support Specialist will assure customer focused delivery of product and technical support for products via phone, email and click to chat. Work in an environment of continuous improvement to capture and resolve tier 1 customer issues, questions and suggestions. Empower Jabra customers to maximize the use of our products through education and awareness.

    You will get your hand on the following exciting tasks:

    · To provide Tier 1 technical support and solutions to customers via phone calls, emails, and possibly live chat

    · To educate customers on website tools and resources

    · To document all customer contact information, customer requests, and support issues in ticketing system

    · To demonstrate empathy, patience and responsible judgement with every customer to ensure the best and most appropriate outcome based on each situation

    · To work as a team to deliver exceptional Customer Experiences in each support interaction

    · To develop strong relationships with customers and create Jabra brand awareness

    · To determine the effectiveness of an approach and make appropriate adjustments to achieve maximum results

    · To make independent, customer-focused decisions over time while on a call for an efficient Customer Experience

    · To test and evaluate new products and software prior to release

    · To be open to changes and new approaches required by the company

    The following are the minimum requirements:

    Education requirements:

    · Bachelor's in information technology or relevant diploma

    Professional requirements/experience:

    · 4+ years' Experience as a Customer Support Specialist or similar role, ideally in the telecom, high-tech or consumer electronics industries

    · Experience supporting B2C customers within a high contact support center

    · Experience with different brand cellphones, apps, and Bluetooth technology

    · Experienced and effective in conflict resolution and relationship management

    · Proficiency with Microsoft Office applications

    · Experience with CRM systems

    · Excellent communication skills – both verbal and written in English and Hindi

    Personal characteristics:

    · Excellent Communication Skills

    · Strong customer focus and ability to deliver phenomenal Jabra customer experiences

    · Ability to work with diverse customer types

    · Proven ability to communicate complex technical problems in a human tone and customer friendly language

    · Strong interpersonal skills required to function both in a team environment and to build relationships with our valued customers

    · Desire to continually learn, adapt and work in a fun, fast-paced environment

    · Independent decision-making: resourceful; good problem solving; ability to think fast while on a call with a customer; ability to balance the immediate need with the big/ longer term picture.

    · Sense of humor and ability to have fun

    Please Join Us to Bring People Closer

    #LI- Jabra

  • LSEG (London Stock Exchange Group)

    Service Specialist-7

    2 weeks ago

    LSEG (London Stock Exchange Group) Bengaluru, India

    LSEG recently acquired Refinitiv. An integration programme is currently underway to execute the combination of the two companies and deliver organisational and procurement synergies. LSEG is taking this opportunity to combine and transform both procurement functions into a single ...

  • Fujitsu

    Service Process Specialist

    3 weeks ago

    Fujitsu Bengaluru, India

    Service Process Specialist will respond to contractual incidents, s, and complaints by identifying, monitoring and recording information. Ensure the Incident / Change / Problem / Knowledge Management process, procedures and work instructions are adhered to by all relevant parties ...

  • SAP

    IT Technology Services Specialist

    3 weeks ago

    SAP Bengaluru, India

    We help the world run better · Our company culture is focused on helping our employees enable innovation by building breakthroughs together. How? We focus every day on building the foundation for tomorrow and creating a workplace that embraces differences, values flexibility, and ...

  • Société Générale Assurances

    Specialist Service Analyst

    1 week ago

    Société Générale Assurances Bengaluru, India Permanent contract

    Specialist Service Analyst -Technical Writer Cloud · Permanent contract|Bangalore|IT (Information Technology) Specialist Service Analyst -Technical Writer Cloud · Bangalore, India · Permanent contract · IT (Information Technology) · Responsibilities · Software development, C ...

  • Renesas Electronics

    Administrative Services Specialist

    3 weeks ago

    Renesas Electronics bangalore, India Full time

    · Job Description · The Administrative Service Specialist will be responsible for providing facility and general administrative support to the Admin Manager. Whilst working closely with the Admin Manager, the Administrative Service Specialist will provide administrative support ...

  • MANN+HUMMEL

    Customer Service Specialist

    1 week ago

    MANN+HUMMEL Bengaluru, India

    Job Description · Role Summary · Order management and customer support specialist · Main Tasks · Main Accountabilities · Operational Duties: · • Receives and processes complex customer orders, inquiries and/or complaints · • covering items or products ordered. Maintains an ong ...

  • SAP

    IT Technology Services Specialist

    3 weeks ago

    SAP Bengaluru, India Regular Full time

    We help the world run better · Our company culture is focused on helping our employees enable innovation by building breakthroughs together. How? We focus every day on building the foundation for tomorrow and creating a workplace that embraces differences, values flexibility, an ...

  • Ikea

    People Services Specialist

    1 week ago

    Ikea Bengaluru, India Full time

    Job ID: · Date posted: 14/06/ · Who you are · To succeed in the position as a People Services Senior Specialist (PA) you must have advanced HR and personal administration knowledge. You also have knowledge in HR related tax, legal, pay the co-worker process and good computer sk ...

  • SAP

    IT Technology Services Specialist

    4 weeks ago

    SAP Bangalore, India

    We help the world run better · Our company culture is focused on helping our employees enable innovation by building breakthroughs together. How? We focus every day on building the foundation for tomorrow and creating a workplace that embraces differences, values flexibility, and ...

  • RSM US LLP

    Location Services Specialist

    2 weeks ago

    RSM US LLP Bengaluru, India

    We are the leading provider of professional services to the middle market globally, our purpose is to instill confidence in a world of change, empowering our clients and people to realize their full potential. Our exceptional people are the key to our unrivaled, inclusive culture ...

  • Vodafone

    Technical Services Specialist

    2 weeks ago

    Vodafone Bengaluru, India

    What you'll do · An ideal candidate for this role will be Supporting the Technical Service Managers in everything they do. Including (but not limited to the following)- · Responsible for operational process assurance (incident, problem, non-commercial change management, servic ...

  • SAP

    IT Technology Services Specialist

    4 weeks ago

    SAP Bengaluru, India Regular Full time

    We help the world run better · Our company culture is focused on helping our employees enable innovation by building breakthroughs together. How? We focus every day on building the foundation for tomorrow and creating a workplace that embraces differences, values flexibility, an ...

  • SAP

    IT Technology Services Specialist

    4 weeks ago

    SAP Bengaluru, India Regular Full time

    We help the world run better · Our company culture is focused on helping our employees enable innovation by building breakthroughs together. How? We focus every day on building the foundation for tomorrow and creating a workplace that embraces differences, values flexibility, an ...

  • F335 Deutsche India Private Limited, Bangalore Branch

    Client Services Specialist, AS

    3 weeks ago

    F335 Deutsche India Private Limited, Bangalore Branch bangalore, India Full time

    Description · The Listed Derivatives (Exchange Traded Derivatives) business offers execution and clearing services for firm clients and internal franchise desks who wish to execute and/or clear listed derivatives (futures and options) across global execution venues (exchanges) ...

  • IGT Solutions

    Customer Service Specialist

    3 weeks ago

    IGT Solutions bangalore, India

    Unlock boundless potential with IGT Solutions as we seek out passionate Customer Service Associates to embark on an exciting journey with our innovative team · **Location :** Bangalore, India · **Responsibilities: ** · Understands the various computer screens and how to utili ...

  • SAP

    IT Technology Services Specialist

    3 weeks ago

    SAP Bangalore, India

    We help the world run better · Our company culture is focused on helping our employees enable innovation by building breakthroughs together. How? We focus every day on building the foundation for tomorrow and creating a workplace that embraces differences, values flexibility, and ...

  • GN Group

    Support and Services Specialist

    3 weeks ago

    GN Group bangalore, India

    Would you like the opportunity to work closely with high-performing teams in India ? · Do you thrive in an environment which values autonomy, ownership and creativity ? · Jabra India is currently on a look out for an exceptional Support Specialist, to join our Jabra Team. As ...

  • Bitgo

    Customer Service Specialist

    4 days ago

    Bitgo Bengaluru, India

    Responsibilities: · Maintain a high bar for client experience by setting an example through performance and work ethic · Conduct video calls with customers to assist them with transactional activities such as onboarding, and resolving issues. · Provide personalized assistance a ...

  • Randstad

    Sales Servicing Specialist

    3 weeks ago

    Randstad bangalore, India

    Team handling + grooming the team · Work closely with branding + marketing team) on planning ; strategy ; execution mapping · conduct induction training for new partners( normal and strategic); scheduling orientation drive-along with senior representatives on weekly and monthly ...

  • SAP

    IT Technology Services Specialist

    4 weeks ago

    SAP Bengaluru, India

    We help the world run better · Our company culture is focused on helping our employees enable innovation by building breakthroughs together. How? We focus every day on building the foundation for tomorrow and creating a workplace that embraces differences, values flexibility, and ...