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    Customer Care Executive - Gurgaon, India - timesjobs

    timesjobs
    Default job background
    Full time
    Description
    Manage customer queries as per defined process
    Ensure customer is explained and satisfied with response provided
    Manage calls as per defined AHT
    100 PERCENT customer satisfaction
    Zero candidate escalations
    95 PERCENT call response rate
    Manage customer queries / complaints over email
    Good typing speed and written communication skills
    Manage email response rate and candidate TAT
    100 PERCENT customer satisfaction
    Zero candidate escalations
    Maintain Email response TAT as per company norms


    Essential requirements:
    Graduate or equivalent Diploma/Professional degree
    2 years experience in BPO or other relevant calling profile
    Excellent communication skills oral and written
    High integrity
    Good typing speed
    Respects diversity in employees
    High on energy


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