- Responsible for the day-to-day maintenance of the application systems in operation, including tasks related to identifying and troubleshooting application issues and issues resolution or escalation.
- Responsibilities also include root cause analysis, management communication and client relationship management in partnership with infrastructure service support team members.
- End to end Incident management including investigation and resolution; handover to L3 for any code changes.
- Ensure all production changes are made in accordance with life-cycle methodology and risk guidelines.
- Make configuration change or apply patch to meet customer requirements or resolve complaints.
- Drive product and process quality improvement.
- Minimizing customer escalations proactively with proper customer response and updates.
- Analysis of issue while escalating to L3 level/SMEs.
- Overlook and intervene in compliances
- Meeting first response time SLA , using ticketing tool and work with L1 & L3 team and SMEs on the same.
- Support Ticket Reduction (Normalized as Average number of tickets per installation).
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Support Engineer
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Technical Support Engineer
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Technical Support Engineer
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Gethyr Bangalore/Any Location, IndiaA Technical Support Engineer serves as an expert for our product, VWO, and associated web technologies. · This is a high-profile customer-facing technical role to find solutions to issues faced by customers with our products and help them work through technical difficulties. · Th ...
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Application Support Engineer
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Software Support Engineer
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Trilliant new delhi, IndiaDescription · : Trilliant is currently hiring a Software Support Engineer who will report to the Director of Customer Operations. The Support Engineer (SE) is responsible for direct (L2/L3) interaction with Trilliant's customers and channel partners in support of new and existi ...
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Oracle Support Engineer
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IT Delhi, IndiaJob Description : · Experience : 5+. Relevant Years. · Mandatory skills : · Candidate should have experience on Oracle PLSQL, ETL , Database performance Tuning, Database internals and architectures. · - Should have experience on Problem Solving, handling big data volumes, Data wa ...
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Technical Support Engineer
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Fleissig Solution Delhi, India Full timeA field based TSE to support the Industrial & Automotive businesses of ExxonMobil Lubricants by supporting customers through technical services. · Should assist in identifying and developing new opportunities for obtaining customer recognised Value through innovative thinking an ...
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Technical Support Engineer
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Radware new delhi, IndiaRadware has changed how businesses are securing the digital experience. As a result, it's now the recognized industry leader and undergoing explosive growth in the rapidly expanding security market. · A leading provider of cyber security and application delivery solutions, Radwa ...
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Desktop Support Engineer
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Birlasoft Delhi, IndiaJob Title: Desktop Support EngineerLocation: Ratnagiri, MaharashtraExperience: 2-6 YearsJob Description:We are seeking a skilled Desktop Support Engineer to join our team and provide technical assistance and support for desktops, laptops, peripherals, and software applications us ...
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Hardware Support Engineer
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Immersivevision Technology Delhi, IndiaWe are looking for a full-time Hardware Support Engineer to provide service and support to our products. · Interested in becoming part of a team revolutionizing the Medical Anatomy Study and science PracticalsCofounded by graduates from IIT KGP, DCE and IIM A, Immersive Labz work ...
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Application Support Engineer
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Securseed Overseas/International/Riyadh, India permanentJob description : · Company Overview : · Securseed InfoSec is a leading cybersecurity firm dedicated to providing cutting-edge solutions to protect our clients' digital assets and sensitive information. We specialize in comprehensive vulnerability assessments, penetration testing ...
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Application Support Engineer
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Movegistics new delhi, IndiaCompany DescriptionMovegistics, a division of Netensity, is a cloud-based software automation platform designed for the moving industry. We aim to help moving companies achieve amazing results quickly by utilizing our Movegistics CRM platform, the only complete, cloud-based CRM s ...
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Application Support Engineer
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Movegistics Delhi, IndiaCompany Description · Movegistics, a division of Netensity, is a cloud-based software automation platform designed for the moving industry. We aim to help moving companies achieve amazing results quickly by utilizing our Movegistics CRM platform, the only complete, cloud-based CR ...
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Support Data Engineer
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SourceBae Delhi, IndiaSupport Data EngineerExp-5 yrsTime : PM IST · ResponsibilitiesThis position is for an individual contributor who has the responsibility of comprehending andsupporting product features from beginning to end. The role includes understanding dataelements, UI components, and platform ...
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Application Support Engineer
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Leuwint Technologies Delhi, IndiaJob Description : · Minimum 5+ years required. · - Minimum 3 years of relevant experience in Corporate Loan Origination / Collateral Management · - Hands-on in Integro's Loan Origination System/Collateral Management platform · - Strong experience in Unix/Linux, Oracle, Weblogic, ...
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L3 Support Engineer
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Saasvaap techies pvt lmd Delhi, IndiaJob Description : · Installations, Re-Installations and Configurations of Application, related components & tools, azure components, and services. · - Setting up Azure DevOps, CI/CI, Pipeline, Services. · - Extending of application to new units. · - Master data management at Supe ...
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Sharepoint Support Engineer
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Leuwint Technologies Delhi, IndiaJob Description : · Minimum 3+ years of experience required · - Hands-on experience in Business consulting/ Consultation/ SharePoint Development. · - Proficiency in server maintenance, particularly with Windows Server, is required. · - Strong experience in Windows PowerShell. · - ...
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application support engineer
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The Muthoot Group Delhi, India Full timeJob Description : · ¿ Provide 24x7 L2 Application support for critical production systems · ¿ Analyze, solve, and correct issues in real time¿ Provide solutions for issues being faced by Application Support Team¿ Refine and automate regular processes, track issues, and document c ...