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    Support Executive - Surat, India - Tradified Learning Pvt Ltd

    Tradified Learning Pvt Ltd
    Tradified Learning Pvt Ltd Surat, India

    1 week ago

    Default job background
    Full time
    Description

    Tradified is hiring Support Executive Female (Fresher/Experienced) with excellent communication skills who is duty bounded, responsible and determined for long term vision. The female candidate who is interested to make the career in non-sales profile then her right destination is here.

    Excellent in MS Office Functions - (Word, PowerPoint, Excel, Access).

    Education Qualification - Bachelors degree in Business Administration or a related field.

    Location- Surat, Gujarat (Onsite)

    *Immediate joiner preferred.

    Roles and Responsibilities:

    Overseeing the customer service process.

    Resolving customer complaints brought to your attention.

    Supporting the customer through an email system and phone calls.

    Monitoring the performance of individual representatives.

    Taking feedback from the customers.

    Maintaining a healthy relationship with the clients.

    Conducting customer satisfaction surveys to understand what areas of the company's services need improvements

    Managing payment and delivery of customer orders.

    Skills and Qualifications:

    Sound communication skill (Fluent English)

    Expert at targeted communications across various media platforms.

    Good knowledge of managing the performance of the team.

    Problem-solving abilities.

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