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    Desktop Support Specialist - Gurugram, India - Teleperformance

    Teleperformance
    Teleperformance Gurugram, India

    6 days ago

    Default job background
    Upper Management / Consulting
    Description

    *Job Title:** Technical Support Advisor

    **Job Description:**

    As a Technical Support Agent for our Adobe client, you will be responsible for providing exceptional customer service and technical assistance to users of Adobe software products. You will serve as the frontline support for resolving technical issues, answering inquiries, and providing guidance on product usage.

    **Key Responsibilities:**

    -Provide timely and accurate technical support via phone, email, or chat to Adobe software users.

    -Troubleshoot and resolve technical issues related to Adobe products, including software installation, configuration, and functionality.

    -Maintain a deep understanding of Adobe software products, features, updates, and compatibility requirements.

    -Document customer interactions, technical solutions, and troubleshooting steps in the support ticketing system for future reference.

    -Ensure adherence to service level agreements (SLAs) and quality standards in all customer interactions.

    -Escalate complex technical issues to the appropriate level of support within the organization, ensuring timely resolution.

    -Educate customers on best practices, tips, and tricks for optimizing their use of Adobe software products.

    -Stay updated on industry trends, new Adobe software releases, and emerging technologies to enhance technical knowledge and skills.

    **Requirements:**

    Any Graduate can apply. Bachelor's degree in computer science, Information Technology, or related field preferred.

    Previous experience in technical support or customer service roles, preferably in a BPO environment.

    Proficiency in Adobe software products such as Adobe Creative Cloud, Acrobat, and Photoshop is preferred.

    Strong troubleshooting and problem-solving skills with attention to detail.

    Excellent communication skills, both verbal and written.

    Ability to work independently and collaboratively in a fast-paced environment.

    Flexibility to work in rotating shifts, including evenings, weekends, and holidays.

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