- Dispatch Deliveries and
- Capture and Triage new
- Prepare for Support Delivery Projects & present findings to Customer Success Account Managers (CSAM)
- Generate a
- Meeting Prep and
- Develop a good level of process & product knowledge to speak intelligently to customers and successfully address specific objections
- Clearly document and track qualitative feedback and quantifiable measurements Last updated: December 9,
- Initiate steps through appropriate communication channels to address customer concern
- Ensure a high level of professionalism during all interactions with customers
- Collaborate with cross functional teams and management to drive a superior customer experience
- Follow guidance from more senior staff, as needed
- Follow established procedures
- Prepare quotes for contract renewal and RFP/RFI responses
- Maintain quote documentation with accurate pricing and configurations
- Ensure the integrity of client information maintained in the database systems
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Support Specialist
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Customer Support Specialist
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Customer Support Specialist
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Customer Support Specialist
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noon Gurugram, IndiaCustomer Experience Specialist · About noon · is a technology leader with a simple mission: to be the best place to buy and sell things. In doing this we hope to accelerate the digital economy of the Middle East, empowering regional talent and businesses to meet the full range o ...
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Site Support Specialist
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Marriott International Gurugram, India Full timeJob Number · Job Category Administrative · Location CEC Gurgaon, 5th Floor Vatika Atrium, Gurugram, Haryana, India VIEW ON MAP · Schedule Full-Time · Located Remotely? N · Relocation? N · Position Type Non-Management · POSITION SUMMARY · The Project Specialist is responsible fo ...
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Technical Support Specialist
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Desktop Support Specialist
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IT Support Specialist II
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Stefanini Gurugram, IndiaResponsibilities: · Experience in performing user / Group administration in a Windows Active Directory environment · Experience in Exchange administration; creating and maintaining mailboxes, distribution lists, contacts, and public folders · Experience with work-flow management ...
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VR Technical Support Specialist
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Expedia Group Gurugram, India Full timeVR Technical Support · Vrbo, a world leader in the vacation rental industry, is the place to book beach houses, cabins and condos with more than two million places to stay in 190 countries. The site makes it easy to find and book the perfect vacation rental for any getaway, ofte ...
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Software Support Specialist Kafka
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Electrical Draughtsman
1 day ago
The Search House Gurugram, Haryana, India**Looking for an electrical draughtsman with 5 to 15 years of experience** · **Key Responsibilities** · - Preparation of Power Single Line Diagram for Main Power Distribution Scheme for complete Plant, Switch Yard, MCC, PCC, WDB, MPDB & Lightning System. · - Preparation of Main I ...
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Groupm Nexus Executive
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Operations Technician
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Counselor
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Lotus Petal Charitable Foundation Gurugram, Haryana, India**Purpose of Function**: · - Developing and implement an all-encompassing educational and counselling plan · - Fostering equal opportunity practices and encourage students' association · - Paying attention to cultural or societal differences in dealing with the students · **Key T ...
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Counselor
1 day ago
Lotus Petal Charitable Foundation Gurgaon, India**Purpose of Function**: · - Developing and implement an all-encompassing educational and counselling plan · - Fostering equal opportunity practices and encourage students' association · - Paying attention to cultural or societal differences in dealing with the students · **Key T ...
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IT Procurement
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Legal Corporate Officer
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UpMan Placements Gurgaon, IndiaJob Location · - Gurugram, India · - Experience (in Years) · - 1 - 1 · - Job Type · - Full Time · **Job Description**: · - Oversee delivery of legal and compliance services and resources to accomplish corporate goals, strategies and priorities; · - Provide legal support and advic ...
Sales Support Specialist - Gurugram, India - Concentrix
Description
Verify customer entitlements vs contract:
review customer set-up in systems, validate users, updates systems, and input customer information
Schedule Support Program Deliveries:
Validate contract credits, create dispatch in systems, communicate dates, manage scheduling and rescheduling
Support Needs:
Create support needs based on recommendations and align to a delivery project
Support Project Proposal Summary:
Create a delivery project in systems
Post Meeting Activities:
action post meeting items as directed by CSAM, track progress and provide updates to CSAM
Renewal Process Support:
Do standard customer research to be used during the renewal process by CSAM
Reactive Support Governance:
Track and manage case histories and ensure expected SLA/outcomes met for and assist with high impact escalations