-
Support Specialist
1 week ago
POWER BRIDGE SYSTEMS PRIVATE LIMITED Gurugram, IndiaJob Summary · We are seeking a highlymotivated individual to join our team as an EUC Corporate HardwareCoordinator and Customer Support Specialist. In this role you willbe responsible for managing hardware activities for all GEO regionsincluding coordination of hardware returns s ...
-
Customer Support Specialist
2 days ago
noon Gurugram, IndiaCustomer Experience Specialist · About noon · is a technology leader with a simple mission: to be the best place to buy and sell things. In doing this we hope to accelerate the digital economy of the Middle East, empowering regional talent and businesses to meet the full range o ...
-
Customer Support Specialist
5 days ago
NIIT Gurugram, IndiaAbout the company: · NIIT is a leading Skills and Talent Development Corporation that is building a manpower pool for global industry requirements. The company, which was set up in 1981 to help the nascent IT industry overcome its human resource challenges, today ranks among the ...
-
SAM Support Specialist
13 hours ago
Siemens Energy Gurugram, India Full timeSAM Support Specialist · About the Role · Location India Haryana Gurugram Company Siemens Energy Industrial Turbomachinery India Private Limited Organization EVP Global Functions Business Unit Information Technology Full / Part time Full-time Experience Level Experienced Profe ...
-
Sales Support Specialist
1 week ago
Concentrix Gurugram, IndiaVerify customer entitlements vs contract: review customer set-up in systems, validate users, updates systems, and input customer information · • Dispatch Deliveries and Schedule Support Program Deliveries: Validate contract credits, create dispatch in systems, communicate dates, ...
-
Desktop Support Specialist
1 week ago
Teleperformance Gurugram, India*Job Title:** Technical Support Advisor · **Job Description:** · As a Technical Support Agent for our Adobe client, you will be responsible for providing exceptional customer service and technical assistance to users of Adobe software products. You will serve as the frontline sup ...
-
Technical Support Specialist
1 week ago
CBTS Gurugram, IndiaLocation: Gurgaon · Years of Experience: 3-5 · Skills: Microsoft OfficeSuite, Project Management · Structures the technical work of project. · Provides technical leadership to team members, · Tickets to be reviewed on daily basis. · User feedback & corrective action incase requir ...
-
Site Support Specialist
2 weeks ago
Marriott International Gurugram, India Full timeJob Number · Job Category Administrative · Location CEC Gurgaon, 5th Floor Vatika Atrium, Gurugram, Haryana, India VIEW ON MAP · Schedule Full-Time · Located Remotely? N · Relocation? N · Position Type Non-Management · POSITION SUMMARY · The Project Specialist is responsible fo ...
-
VR Technical Support Specialist
1 week ago
Expedia Group Gurugram, India Full timeVR Technical Support · Vrbo, a world leader in the vacation rental industry, is the place to book beach houses, cabins and condos with more than two million places to stay in 190 countries. The site makes it easy to find and book the perfect vacation rental for any getaway, ofte ...
-
Software Support Specialist Kafka
4 days ago
Opalforce Inc Gurugram, IndiaSoftware SupportSpecialist ( Kafka) · 1. Bachelors degree in science/IT/Computers orequivalents. · 2.Knowledge of Kafka and its relatedecosystem · 3.Expert knowledge of Apache Kafka Java Azure CloudPySpark · 4.Handson experience in PySpark Distributed messagingsystem and shellscr ...
-
Electrical Draughtsman
3 days ago
The Search House Gurugram, Haryana, India**Looking for an electrical draughtsman with 5 to 15 years of experience** · **Key Responsibilities** · - Preparation of Power Single Line Diagram for Main Power Distribution Scheme for complete Plant, Switch Yard, MCC, PCC, WDB, MPDB & Lightning System. · - Preparation of Main I ...
-
Groupm Nexus Executive
4 days ago
GroupM Nexus Gurgaon, India**GroupM Nexus, India** · **Executive Planning - Non-Biddable** · **Overview of Job** · The GroupM Services (Nexus) teams adopt a collaborative and customer-centric approach in delivering high valued and innovative solutions for our Agencies' and Agencies' clients, including the ...
-
Operations Technician
1 week ago
EY Gurgaon, IndiaAt EY, you'll have the chance to build a career as unique as you are, with the global scale, support, inclusive culture and technology to become the best version of you. And we're counting on your unique voice and perspective to help EY become even better, too. Join us and build ...
-
Business Systems Support
11 hours ago
Wood Plc Gurgaon, IndiaOverview / Responsibilities: · Wood is currently recruiting a P&O Training Specialist to work in the Business Systems Support team. · Reporting to the BSS Project Manager this role will · Supported by a number of team leads and business systems specialists, this role is responsib ...
-
Counselor
4 days ago
Lotus Petal Charitable Foundation Gurugram, Haryana, India**Purpose of Function**: · - Developing and implement an all-encompassing educational and counselling plan · - Fostering equal opportunity practices and encourage students' association · - Paying attention to cultural or societal differences in dealing with the students · **Key T ...
-
Counselor
1 week ago
Lotus Petal Charitable Foundation Gurgaon, India**Purpose of Function**: · - Developing and implement an all-encompassing educational and counselling plan · - Fostering equal opportunity practices and encourage students' association · - Paying attention to cultural or societal differences in dealing with the students · **Key T ...
-
Project Controller
1 week ago
Hitachi Energy Gurgaon, India**At Hitachi Energy our purpose is advancing a sustainable energy future for all. We bring power to our homes, schools, hospitals and factories. Join us and work with fantastic people, while learning and developing yourself on projects that have a real impact to our communities a ...
-
IT Procurement
3 days ago
Coursera Gurgaon, IndiaCoursera was launched in 2012 by two Stanford Computer Science professors, Andrew Ng and Daphne Koller, with a mission to provide universal access to world-class learning. It is now one of the largest online learning platforms in the world, with 129 million registered learners as ...
-
Counselor
3 days ago
Lotus Petal Charitable Foundation Gurgaon, India**Purpose of Function**: · - Developing and implement an all-encompassing educational and counselling plan · - Fostering equal opportunity practices and encourage students' association · - Paying attention to cultural or societal differences in dealing with the students · **Key T ...
-
Mt-ap
1 week ago
Genpact Gurgaon, IndiacWith a startup spirit and 90,000+ curious and courageous minds, we have the expertise to go deep with the world's biggest brands—and we have fun doing it. We dream in digital, dare in reality, and reinvent the ways companies work to make an impact far bigger than just our bottom ...
Customer Support Specialist - Gurugram, India - NIIT
Description
About the company:
NIIT is a leading Skills and Talent Development Corporation that is building a manpower pool for global industry requirements. The company, which was set up in 1981 to help the nascent IT industry overcome its human resource challenges, today ranks among the world's leading training companies owing to its vast, yet comprehensive array of talent development programs. With a footprint across 40 nations, NIIT offers training and development solutions to Individuals, Enterprises, and Institutions
NIIT is hiring for both freshers and experienced.
We are conducting virtual drive for this requirement, below are the details:
Microsoft Teams Meeting ID:
Passcode: SbBmh7
Date To
Time- 11am to 1pm
Interested candidates can join as per the timings using Microsoft Teams. For any query you may call
Roles and Responsibilities of a Customer Care Specialist:
· Customer Service through calls
· Ensure timely and accurate service delivery at defined productivity levels
· Build client & domain knowledge to be able to deliver a resolution on the first conversation
· Ensure adherence to Client Service Level Agreements (SLAs) like Customer Satisfaction, Service Level, Handle Time & Customer Effort
· Maintain Internal Service Attendance & Accountability policies
· Execute issue /query & Client level delivery quality on calls
· Adhere to Customer resolution and ensure proper documentation &follow-up
· Identify, share and support operational improvements
Work Experience:
· Freshers and Experienced- 0-29 months
· Excellent communication skills- Written and Verbal
· Should be willing to work in night shifts (shift will start from 5.30 pm goes up to 5am with Saturday Sunday fixed off- 9.5-hour shift with 8.5-hour login)
· Proficient in computer usage and Basic knowledge of MSOffice/ Excel
Perks and Benefits
· Defined career roadmap which offers growth opportunities
· Performance-based incentive program (Depends on Process/Client Alignment)
· Investment in talent development and skills enhancement
· Work-life balance with a 5-day workweek
· Collaborative environment with best-in-class professionals
· Focus on colleague engagement and fun at work
** NIIT is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, or any other protected characteristic**