Jobs
>
Pune

    Network Engineer - Pune, India - GTT

    GTT
    GTT Pune, India

    6 days ago

    Default job background
    Telecommunications
    Description

    Role Summary:

    The Tier 1 Engineer will provide first line technical support to GTT's customers across an international base. The successful candidate will require an aptitude for working with a variety of Information and Communications Technology (ICT) portfolio of products and services, to undertake analysis, diagnosis and resolution/fulfilment of customer incidents/requests, which may range from straightforward to more complex technical requirements. There is also a range of administration duties within this role.

    Internal Departments they will interact with:

    NMC, Tier 2, Tier 3, Carrier Management.

    Main Responsibilities:


    • Logging all relevant incident/service request details, allocating categorization and prioritization codes.


    • Providing first-line investigation and diagnosis using approved tools, systems and procedures.


    • Resolving/fulfilling incidents/service requests that are in scope.


    • Technical Escalations - escalating incidents/service requests that cannot be resolved/fulfilled within agreed timescales or are out of Service Desk/1st Line scope, to the next level technical team which may include 3rd Parties or other non-Assurance functions.


    • Engaging and arranging external technical and non-technical support where hands and eyes support are required on-site.


    • Following-up with external technical and non-technical support organizations including 3rd parties until incident/request resolution/fulfilment.


    • Managerial Escalations – escalating incidents/service requests that are at risk of failing or have failed agreed SLAs/OLAs, or that are out of scope, which may include 3rd Parties or internal roles (e.g. Service Manager, Account Manager).


    • Keeping customers informed of progress.


    • Owning incidents/requests from ticket creation to resolution/fulfilment/closure.


    • Closing all resolved/fulfilled incidents/requests and other queries.


    • Communication with customers – keeping them informed of incident/request progress, notifying them of impending changes or agreed outages, etc.


    • Ensure the Configuration Management System (CMS) is maintained/updated.


    • Maintain an exceptional level of customer service during any engagements with Customers/3rd Parties/Internal Teams.


    • Ensure communication at all times is clear, concise, meaningful, professional and efficient.


    • Provide feedback to appropriate Line Manager on how the Service Desk (Tier 1 and Escalation Management) and supporting functions can improve.


    • Identify need for Problem Management for reoccurring Incidents/Events.


    • Understanding of and familiarity with Customers' services and solutions.


    • Compliance with Service Operations processes (Event Management, Incident Management, Request Fulfilment, Change Management, and Problem Management) and associated metrics (SLAs/OLAs/KPIs/other metrics).


    • Actively participate as required in meetings (customer, 3rd party, internal).


    • Conducting customer satisfaction call backs/surveys as agreed.


    • Coach/guide Junior staff and new starters.


    • Act as delegate for Senior staff.


    • Act as technical escalation gate for Junior staff.


    • Higher First Line Fix/Right First Time than Junior staff.

    Ideal Candidate Profile:

    General


    • MS Office – Intermediate (must).


    • Awareness of ITSM tools (Siebel, Remedy, ServiceNow, Clarify, HEAT) (must).

    Experience


    • 12+ x months experience in Customer Service/Contact Centre/Help Desk/Service Desk role (must).


    • 12+ x months in a process driven organization (must).


    • Experience working in a multi-cultural/international environment (desirable).


    • Experience in fault diagnosis/troubleshooting and fulfilling requests (must).

    Knowledge


    • General ICT/Telecommunications industry understanding (must).


    • Awareness and understanding of process framework(s) – ITIL Foundation/ITIL Operations (desirable).

    Essential Criteria:

    Technical


    • Knowledge and understanding of TCP/IP protocol stack and OSI layering (OSI model).


    • Knowledge and understanding of different types of common WAN connections.


    • Knowledge and understanding of Transmission networks and technologies: Fibre optics, Colocation, PDH, SDH, ATM, Wavelength, Ethernet, xDSL.


    • Understanding of Cisco/Juniper hardware/software – routers/switches.


    • Understanding the basic functions of the following protocols: DNS, BGP, DHCP, IPv4 (CIDR), TCP/UDP, VPN, VLANs, HSRP/VRRP.


    • Experience with Cisco/Juniper OS on CLI using show commands to troubleshoot issues.

    Languages


    • English – fluent (mandatory).

    Desirable Criteria:

    Technical


    • Knowledge and understanding of SD WAN and components.

    Awareness and understanding of optical technologies.


    • Awareness and understanding of Unified Conferencing products (video, Skype for Business).


    • Awareness and understanding of Hosting and Security products.


    • CE/CPE role understanding.

  • TekJobs

    Network Engineer

    4 days ago

    TekJobs Pune, India

    Job Responsibilities: · Execute regional space & power, cabling, and other infrastructure requirements in support of edge network requirements, present and future. · Design/Plan new site electrical/mechanical critical infrastructure for Data Center sites. · Work with FB Engineers ...

  • TekJobs

    Network Engineer

    4 days ago

    TekJobs Pune, India

    Network Engineer (Level 3) will work with network environment setup including the IB. This position will · work closely with customer(s) and vendors to define the networking topology and troubleshoot the · networking issue. · Duties/Responsibilities · Job included but not limited ...

  • Qualys

    IT Network Engineer

    5 days ago

    Qualys Pune, India Full time

    Description · As a Network Engineer, you will play a key role in developing and enhancing the Qualys global network infrastructure. As an award-winning public SaaS Company, we want to build a high-performing team to meet our growth challenges and do so consistently and excellent ...

  • Pacific Placements and Business Consultancy Pvt. Ltd.

    Network Engineer

    5 days ago

    Pacific Placements and Business Consultancy Pvt. Ltd. Pune, India Full time

    Designing and implementing new solutions and testing the resilience of the existing network environmentMaintaining and administering computer networks, including hardware, software applications and configurationsTroubleshooting, diagnosing and finding solutions to potential netwo ...

  • Training Basket

    Network Engineer

    2 days ago

    Training Basket Pune, India

    AviElectronic & NetworkingPrivateLimited is seeking a skilled and versatile individual to join ourteam as a Network Engineer. · RequireCCNA Candidates with the following details updatedbelow:BachelorDegree in any IT relatedfield. · CCNACertificate · HandsonCisco Switches &Routers ...

  • TalentProTech Solution

    Network Engineer

    1 week ago

    TalentProTech Solution Pune, India

    The ideal candidate will be responsible for maintaining and intermittently improving our current network configuration and infrastructure. You will design our revamped network infrastructure with the goal of maximizing our network performance. You will also provide troubleshootin ...

  • Wipro

    Cisco Network Engineer

    3 days ago

    Wipro Pune, India

    Job Description: Cisco Meraki SD-WAN and Firewall Engineer will play a critical role in managing and securing network infrastructure through the deployment and administration of Cisco Meraki's SD-WAN and firewall solutions. The Engineer responsibilities will encompass network des ...

  • Krishna Global Services Pvt. Ltd.

    Network Security Engineer

    1 week ago

    Krishna Global Services Pvt. Ltd. Pune, India

    Job Title: Network Security Engineer · Location: Pune · Experience Required: 5-15 Years · Responsibilities: · Strong understanding of security policies and standards. · Configuration and troubleshooting of remote access and site-to-site VPNs. · Proficiency with Palo Alto, Cisco, ...

  • InfraBeat Technologies Pvt. Ltd.

    Network Security Engineer

    1 week ago

    InfraBeat Technologies Pvt. Ltd. Pune, India

    Name of Organization: InfraBeat Technologies Pvt. Ltd. · Website: · Designation: Network Security Engineer · Job Location: Bavdhan, Pune · Experience: 3+ Years · Job Description: L2 Checkpoint Firewall and Cloud Guard Administrator · Key Responsibilities: · 1. Firewall Configura ...

  • Notus

    Network Operations Engineer

    1 week ago

    Notus Pune/Hyderabad/Chennai, India permanent

    Job Description : · - The Web Application Firewall Expert will be responsible for ensuring the security and smooth operation of the Checkpoint Firewall and WAF infrastructure. · - Work closely with development and infrastructure teams to integrate the WAF seamlessly into existing ...

  • Cloudare Technologies

    Network Engineer with Python

    3 days ago

    Cloudare Technologies Pune, India

    Title : Network Engineer · Experience : 57years · Location : Pune(WFO) · Notice : Immediate to 15Days · Responsibilities: · As part ofconsulting team your primary role would be to get to the heart ofcustomer issues diagnose problem areas design innovative solutionsand facilitate ...

  • Pacific Placements and Business Consultancy Pvt. Ltd.

    hardware networking engineer

    1 week ago

    Pacific Placements and Business Consultancy Pvt. Ltd. Pune, India Full time

    The Key Duties Of Hardware And Networking :The Hardware and Networking Professionals are responsible for identification and troubleshooting of software, hardware and network-related issues.2. They undertake installation, maintenance and troubleshooting of microcomputers, peripher ...

  • Locuz

    Network Security Engineer

    6 days ago

    Locuz Pune, India

    Candidate should have good experience on Cisco Security (L2) and other OEM Products. · Job Location: Pune · Should be open for Project Implementation and Support · Candidate should have experience on the below mentioned · • Hands on Experience on Cisco (ASA, FTD, FMC, IPS/IDS), R ...

  • CACI Ltd

    Junior Network Security Engineer

    5 days ago

    CACI Ltd Pune, India

    A Network Engineer is required to join the India Deployment Team, responsible for the deployment and planning of the Bank's network infrastructure in the UK, Middle-East, Africa and India. · The team is responsible for the delivery and deployment of network/security projects and ...

  • Inspirisys Solutions Limited

    Network Routing Test Engineer

    2 hours ago

    Inspirisys Solutions Limited Pune, India

    Network Routing Test Engineer | Chennai, Bangalore, Cochin, Trivandrum, Hyderabad, Pune, Mumbai, Gurgaon, Kolkata · Function - Product Engineering and Development - Non Banking · Requirements / Responsibilities: · Should have 5+ years of experience in L2/L3 protocol testing · ...

  • Leadership R Us India Pvt Ltd.

    Senior Network Security Engineer

    1 day ago

    Leadership R Us India Pvt Ltd. Pune, India permanent

    About Our Client : Our client operates the IT Captive Shared Services centre in Pune with a majority stake by a Middle East Government that provides a host of IT Services to its residents in the Gulf region across Health Care, Logistics, Banking, Oil & Gas, Education etc. · They ...

  • Flipped

    Staff Network Software Engineer

    6 days ago

    Flipped Pune, India permanent

    Job Summary: · - You will be working on design, development and integration of Tarana's software-defined 'connectivity cloud' that will handle data plane, control plane, security and remote management of our non-line-of-sight gigabit wireless communication products. · - You need ...

  • Wipro

    Local Area Network Engineer

    5 days ago

    Wipro Pune, India

    Role & responsibilities: · To perform Customer requested configuration changes necessary for moves, adds, changes and disconnects on each Managed Device related to the Router, Switch, and Wireless Access Point configuration. May also need to work on New requests coming from the c ...

  • Genpact

    Sr. Consultant, Network Security Engineer

    3 days ago

    Genpact Pune, India Full time

    Genpact (NYSE: G) is a global professional services and solutions firm delivering outcomes that shape the future. Our 125,000+ people across 30+ countries are driven by our innate curiosity, entrepreneurial agility, and desire to create lasting value for clients. Powered by our p ...

  • Arista

    Networks - IT Application Engineer - ERP Apps

    1 day ago

    Arista Bangalore/Pune, India permanent

    About the job : · Arista has ambitious plans to grow the Bangalore based Development Center in the next couple of years and now is a great time to join the team when you can have a significant impact on the shape and direction as the office grows. · Here, we work on exciting new ...