Front Office: Gsa - Kolkata, West Bengal, India - Paradigm Consultancies

Paradigm Consultancies

Verified Company

Kolkata, West Bengal, India

2 weeks ago

Posted by:

Deepika Kaur

beBee Recuiter

Description

We are hiring

Job Designation:

Front Office:

GSA

Job Location:
Kolkata

Salary: 15, ,000 per month

Experience: - 4 years

Min - 3 years of experience in front office as
GSA in resort/hotel property.

Education:
Bachelors degree in hospitality or relevant

Skills required:

High school diploma or equivalent; additional education in hospitality is a plus.
Previous experience in a front desk or customer service role is preferred.
Strong communication and interpersonal skills.
Excellent organizational and multitasking abilities.
Familiarity with hotel management software and reservation systems.

Immediate joiners required

full time

Profile brief:

Guest Check-In/Check-Out:

Greet guests upon arrival and facilitate the checkin process.
Verify guest information, process payments, and issue room keys.
Provide information about hotel amenities, services, and local attractions during checkin.

Customer Service:

Respond to guest inquiries, requests, and complaints in a prompt and courteous manner.
Provide information about hotel policies, procedures, and services.
Anticipate and address guest needs to ensure a positive experience.

Reservation Management:

Assist guests with making, modifying, or canceling reservations.
Manage room inventory and ensure accurate reservation records.

Communication:

Effectively communicate with other hotel departments to coordinate guest services.

Problem Resolution:

Resolve guest issues and concerns promptly and escalate complex matters to management when necessary.
Ensure guest satisfaction through effective problemsolving.

Cash Handling:

Handle cash transactions, process payments, and maintain accurate financial records.
Reconcile cash drawer at the end of each shift.

Safety and Security:

Follow hotel security protocols to ensure the safety of guests and their belongings.
Report any suspicious activities or incidents to the appropriate authorities.

Salary:
₹15,000.00 per month

Schedule: