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Service engineer—India - Mumbai, India - Snibe
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Description
Responsibilities:
- Collaborate with regional sales teams and local distributors to enhance end-user satisfaction.
- Provide regional technical support both online and on-site to ensure the proper functioning of the Maglumi system and enhance satisfaction among distributors and end-users.
- Drive the promotion of reagent parameters and optimize reagent consumption per analyzer.
- Gather installation information for Maglumi systems, develop relationships, and provide support to reference customers.
- Conduct service training for local engineers, build relationships with engineers from various distributors, and mentor them to enhance their technical skills.
- Manage reagent and spare parts allocation to regional distributors, handle timely returns of spare parts, and address any complaints effectively.
- Undertake any other tasks as required by Snibe.
Requirements:
- At least 2 years of experience in the IVD field with a strong technical background and the ability to work autonomously and thrive under pressure.
- Proficient in English as a working language.
Location: Multiple locations including Jaipur, Bikaner, Jodhpur, Kota, Mumbai, Pune, Nagpur, and Chennai.