Executive - Seller Operations - Mumbai, India - Tata CLiQ

Tata CLiQ

Verified Company

Mumbai, India

1 week ago

Posted by:

Deepika Kaur

beBee Recuiter

Description

Tata CLiQ is the flagship digital commerce initiative of the Tata Group. It is a multi-category e-commerce platform, operating across categories such as Fashion, Footwear and Accessories, Beauty, and Luxury.

It has a unique omnichannel marketplace model offering customers the convenience of quicker delivery (by shipping from store), easy pick-up and returns, across 1,200+ brands and 1,000 stores in 100+ Indian towns and cities.

At CLiQ:

We obsess over customer delight.
We are out there to find an alternate way of doing ecommerce.
We carry an attitude to develop a culture of learning and continuous improvement, both for people and processes.
We believe in Uncomfortable Transparency.
We will always be respectful, empathetic, and caring about the wellbeing of our teams.

- we encourage experiments and creativity in Technology.

We develop and use technology to enhance daytoday life and have a positive impact on customers.
We encourage experiments and creativity in Technology.

We are committed to strengthening diversity, equity, and inclusion at the workplace through an enabling environment, supportive work-life policies for employees, and a culture that welcomes differences and creates a sense of belonging.

We strive to create a work environment where all employees can develop and grow to achieve their full potential. We are an equal opportunity employer and are committed to maintaining respect and dignity for all"

Purpose of the position - Managing order processing operations of assigned sellers, work on reducing the order to ship timelines and increase in adherence of TAT.

Key Deliverables -

The person will be responsible for managing Seller Omnichannel operations & ensuring the customer promise & internal TATs are met. This involves daily coordination with the partner stores / warehouses for on time handover of shipments, logistics partners for timely pickup & deliveries.
2. Monitor the performance of the sellers & the logistics partner.
3. Monitor multiple parameters like Order to Ship TAT, Ship to Delivery TAT, Overall Order to Delivery TAT, Seller Rejections & make changes to optimize the performance.
4. Resolve any disputes related to the seller, mall management, logistic partner.
5. Innovate and implement new ideas to improve the performance of Same day & Next day deliveries.

Key Skills required -

Proficient in excel.
2. Strong interpersonal skills (both verbal & written)
3. Basic analytical skills and understanding of ecommerce / retail operations would be an advantage.

So QUiQ