Front Desk Executive - Sasni, Aligarh, Uttar Pradesh, India - GP Technologies Solutions
Description
Job Title:
Female Help Desk Representative
Location:
Aligarh, India
Company:
Metal Exporter Company
Salary Range:
₹10,000 - ₹15,000 per month
Experience:
1-2 years
Education:
Graduation or pursuing
Job Type:
Full-time
Timings: 10:00 AM - 6:00 PM
Responsibilities:
2.
Issue Resolution:
Address customer concerns, troubleshoot problems, and resolve issues effectively and efficiently, ensuring customer satisfaction and retention.
3.
Information Management:
Maintain accurate records of customer interactions, transactions, inquiries, and complaints using the company's database or help desk software.
4.
Product Knowledge:
Develop a comprehensive understanding of the company's products, services, and policies to provide accurate information and assistance to customers.
5.Communication:
Communicate effectively with customers, colleagues, and other departments to ensure prompt resolution of customer issues and inquiries.
6.
Coordination:
Collaborate with internal teams such as sales, operations, and logistics to coordinate customer requests, orders, and deliveries as needed.
7.Documentation:
Prepare and maintain documentation, manuals, and FAQs to facilitate customer self-service and improve overall efficiency of the help desk function.
8.Feedback Collection:
Gather feedback from customers to identify areas for improvement and contribute to ongoing efforts to enhance customer satisfaction and service quality.
Requirements:
1.
Experience:
1-2 years
of experience in a customer service or help desk role preferred.
2.
Education:
Graduation or pursuing
a degree in any field.
3.
Communication Skills:
Excellent verbal and written communication skills in English and Hindi.
4.
Empathy:
Ability to empathise with customers and provide personalized assistance to address their needs and concerns.
5.
Problem-Solving:
Strong problem-solving skills with the ability to quickly analyze situations, identify issues, and implement effective solutions.
7.
Interpersonal Skills:
Pleasant demeanour, patience, and the ability to remain calm and composed under pressure.
8.
Team Player:
Ability to work collaboratively with colleagues and contribute to a positive and supportive work environment.
Benefits:
- Competitive salary package.
- Opportunity to work with a reputable metal exporter company.
- Training and development programs to enhance skills and knowledge.
- Other benefits as per company policy.
Salary:
₹10, ₹15,000.00 per month
Benefits:
- Health insurance
Schedule:
- Day shift
Supplemental pay types:
- Performance bonus
Education:
- Bachelor's (preferred)
Experience:
- Front desk: 1 year (required)
Work Location:
In person
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