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Immediate Start Business Manager Mid Market - Gurugram, India - Airtel Business
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Description
Purpose of the Job
The role is responsible to lead a salesteam of Account Managers for a group of accounts in the Mid-Market / Corporate segment within a particular region.
Act as a bridge between the organization and the client to nurture / develop a relationship for mutual benefit and increase market share.
Additionally, handle effectively Order Booking, Account Management, Customer Retention, Project Feasibility Customer Satisfaction, Key customer engagements, Inter-functional and Intra functional Interaction Process Flow and SLA adherence Information.
Deliverables:
Increase Revenue from Data, Mobile & Fixed line Business
a.
Develop new leads from identified accounts, coordinate kick off meetings, review customer requirements, identify Airtel Business capabilities for designing resolutions, ensuring preparation of RFS and project take-off.
b.Ensure Account Coverage and Account Management with select industry clients and improve the revenues from accounts and manage the overall profitability for an account.
c. Develop Account based strategy i.e. understanding the existing telecom solutions and proposing solutions to maximize share of businessd. Understand the business, market needs and the competitive environment of the client
Enhance customer experience and delight
a. Define customer impacting KPIs, review and monitor processes and
continuously improve customer support processes and manage the customer retention through churn control and effective rate control
b. Ensure adherence to SLA, project delivery and collections and have a keen eye towards customer satisfaction.
c. Build the relationship with the customer by helping the customer get the best customized solution s/he can get.
Account Penetration & Account Planning
a. Ensure account planning for the accounts both in terms of the breadth & width of the account.
b. Help move the account over the continuum and get certification from the customer.
Team Development
a. Groom a strong, empowered team, which drives business with self-initiative and provides bench strength to the organization
Educational Level
Must have:
MBA or equivalent
Preferred:
B.E./ B. Tech. + MBA
Working Experience
Must have:
6-10 years' experience in B2B Sales Experience in Telecom/ Technology domain, team leadership experience of atleast 2 years