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Delhi

    ServiceNow Developer - Pune/Hyderabad/Bangalore/Delhi NCR, India - H

    H
    H Pune/Hyderabad/Bangalore/Delhi NCR, India

    1 day ago

    Default job background
    permanent Technology / Internet
    Description

    Job Description :

    ServiceNow CSM (Customer Service Management) :

    • Solution

    Design :
    Collaborating with stakeholders to understand business requirements and design customer service solutions within the ServiceNow platform.

    Configuration and Customization :
    Configuring ServiceNow CSM modules, workflows, forms, and user interfaces to align with customer service processes and requirements.

    Integration :

    Integrating ServiceNow CSM with other systems and applications, such as CRM (Customer Relationship Management) systems, ERP (Enterprise Resource Planning) systems, and third-party service providers, to streamline data exchange and automate processes.


    Workflow Automation :

    Developing and implementing workflows, business rules, and automation scripts to automate customer service processes, such as incident management, problem management, change management, and request fulfillment.


    Custom Application Development :

    Building custom applications, modules, and portals within the ServiceNow platform to extend its capabilities and address specific customer service needs.


    • User Experience (UX)

    Design :

    Designing intuitive and user-friendly interfaces for customer service agents, managers, and end-users to enhance their experience and productivity within the ServiceNow platform.


    Reporting and Analytics :

    Configuring dashboards, reports, and analytics within ServiceNow to provide insights into customer service performance, trends, and areas for improvement.


    Security and Compliance :

    Ensuring that ServiceNow CSM solutions adhere to security best practices and compliance requirements, such as GDPR (General Data Protection Regulation) and Service now developer with CSM and Portal Module experience.

    )
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