- He/she Ensures Major Incident / Incident / Request / Problem & Knowledge management processes are applied as well as tracking Data Quality following Production Governance standards.
- He/she ensures Production ceremonies are held and efficient
- He/she manages Support practices across the team/Subdomain and ensures their consistency
- He/she is responsible for time shifts, on-duty and WE/Bank holidays coverage
- He/she is supporting Change management process, ensuring Changes are released smoothly accordingly to Business constraints
- Ensure IT interaction quality on Production with his aligned business
- Major events and end to end business process coordination
- Manage IT Production reporting and Service Level management
- Manage transversal Business escalations on Production
- Manage governance with Business
- Master Degree (Finance/IT)
- Business Functional & Technical skills
- Mandatory requirement - Kalypso, preferable to have Summit too.
- Functional and Technical understanding of his Business stakes and teams technical specifications
- Technical skills (SQL, Python, XML, Script shell, Jira, etc.)
- Desirable: familiarity with Graffana, Splunk, Theia, Zabbix
Mandatory requirement :- Strong Leadership skills
- Strong communication skills, empathy, courage, Other Skills :
- People training
- English fluent
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IT Team Lead - Bangalore, India - Allegis Group
Description
Position Summary :
- Support Team Lead is responsible for the IT Production quality of his aligned Project Team / Group of Applications / Value stream. He ensures Production processes and practices are properly applied on daily basis by all resources in charge of IT Production across the team.
- He/she manages the relationship with his aligned business, and he is responsible of his users' satisfaction
- His/her responsibility covers all GM IT systems and infrastructure used by his aligned Project team(s) on Production environment.
- He/she is focused on his team's Support Backlog health monitoring and on reducing its team recurrent workload, using all existing leverages (dev prioritization, robotization, Chatbot)
Main responsibilities and duties of the role :
- Steers daily IT Production status :
- Education