Service Desk Associate - Chennai, Tamil Nadu, India - Bangalore Strategic Solution

Bangalore Strategic Solution

Verified Company

Chennai, Tamil Nadu, India

1 week ago

Posted by:

Deepika Kaur

beBee Recuiter

Position:
Technical Support/Service Desk Agent - Level 1

Location:
Chennai

Job Summary:

Key Responsibilities:

Serve as the primary point of contact for all ITrelated inquiries from clients, fulltime employees, vendors, and contractors.
Update ticket statuses regularly and provide timely updates to authorized users regarding the progress of their inquiries.
Adhere to company policies and procedures while handling support requests, ensuring compliance with established guidelines.
Identify and categorize incidents accurately, prioritizing them based on urgency and impact on business operations.
Strive to achieve a high level of customer satisfaction by resolving issues during the initial contact whenever possible.
Collaborate with team members and other support teams to escalate complex issues as needed and ensure timely resolution.
Continuously update knowledge base articles and documentation to improve the efficiency of support processes.
Participate in training sessions and workshops to enhance technical skills and knowledge of company products and services.
Maintain a positive and professional demeanor when interacting with clients and colleagues, fostering a culture of teamwork and collaboration.

Qualifications:

Bachelor's degree in Computer Science, Information Technology, or related field preferred.
Proven experience in a technical support or service desk role, preferably in a fastpaced environment.
Excellent communication skills, with the ability to effectively convey technical information to nontechnical users.
Customerfocused mindset with a passion for delivering exceptional service and support.
Ability to multitask and prioritize tasks effectively in a dynamic work environment.
Certifications such as CompTIA A+, ITIL Foundation, or Microsoft Certified Desktop Support Technician (MCDST) are a plus.
Proficiency in using help desk software and ticketing systems to manage and track support requests.

Job Types:
Full-time, Permanent

Salary:
₹300, ₹500,000.00 per year

Benefits:

Day range:

Shift:

Education:

Experience:

- total work: 3 years (preferred)

Work Location:
In person

Manual Tester