Manager – Collections Specialized Strategy(L09) - Telangana, India - Synchrony

Description

Job Description:

Role Title: Manager, Collections Specialized Strategy (L9)

Company Overview:

Synchrony (NYSE: SYF) is a premier consumer financial services company delivering one of the industry's most complete digitally enabled product suites. Our experience, expertise and scale

encompass a broad spectrum of industries including digital, health and wellness, retail, telecommunications, home, auto, outdoors, pet and more.

• We have recently been ranked #5 among India's Best Companies to Work for 2023, #21 under LinkedIn Top Companies in India list, and received Top 25 BFSI recognition from Great Place To

Work India. We have been ranked Top 5 among India's Best Workplaces in Diversity, Equity, and Inclusion, and Top 10 among India's Best Workplaces for Women in 2022.

• We offer 100% Work from Home flexibility for all our Functional employees and provide some of the best-in-class Employee Benefits and Programs catering to work-life balance and overall wellbeing.

In addition to this, we also have Regional Engagement Hubs across India and a co-working space in Bangalore.

Organizational Overview:

Credit Team decisions credit actions across the lifecycle of a customer – from acquisition to account management to collections and recovery – we work towards managing credit and fraud losses and

elevating customer experience through powerful and proprietary insights on customer risk and credit behaviors. The actionable insights are driven by access to numerous alternative data sources,

new age technologies, focused strategies, emerging algorithms, and predictive precision. Spread across 10 pillars the credit team in India caters to the entire gamut of decision sciences, from data

management to model development to strategy design, and bringing it all to life through technology, and managing within the guardrails of our regulatory requirements. As part of the team, you will

have access to some unique product propositions, functional and leadership training, interaction with executive leadership team and a myriad of diverse perspectives.

Role Summary/Purpose:

This role will be responsible for Collections Strategy analytics to generate insights in strategy development, implementation, and performance monitoring of complex, regulatory-sensitive loss mitigation programs. The person in this role will participate in the design of challenger (test) strategies including eligibility criteria, opportunity sizing, performance monitoring, and on-going strategy enhancement. The creation and delivery of presentations to cross functional audiences is essential. In addition, there is on-going responsibilities for maintaining key performance reporting and strategy documentation.

Key Responsibilities :

• Own loss mitigation program reporting analytics: identify trends, interpret performance, and clearly present findings / recommendations to senior Collections leadership.
• Drive visual and content enhancements to loss mitigation program reporting for volumes and performance (e.g. advanced filters for due stage, channel, client, plan type, plan duration etc.).
• Manage process for reporting technology updates to create automated reports with interactive data visualization intelligence.
• Lead analytics to design, test, and monitor performance of strategy changes for loss mitigation treatment programs (e.g., forbearance / hardship, settlements, re-age, deferrals for natural disasters, extensions).
• Partner with multiple groups to implement strategy changes and assess post-implementation execution and performance.
• Proactively communicate and engage across multiple levels, on the status of project progress and analytic priorities
• Ensure strategy documentation is comprehensive, accurate and up to date (i.e., audit ready).
• Lead analytics required for regulatory requirements, internal / external audits, and to address issues.
• Partner with Specialized Customer Processes team and Operations to ensure loss mitigation programs are implemented and working as intended.
• Perform other duties and/or special projects as assigned

Required Skills/Knowledge:

• 2+ years combined experience in financial services, collections, operations, data analytics, or computer programming.
• Minimum 2 years of experience with proven ability to extract unstructured and structured data with strong programming ability in SAS, SQL.
• 2+ years' experience with Microsoft Office products (Excel, Word, PowerPoint)
• Strong communication skills, written and verbal, in a clear, concise manner
• Excellent interpersonal, organizational, prioritization, time management skills
• Ability to drive decisions based on quantitative analysis and creative thinking.

Desired Characteristics:

• Good understanding of bank card, private-label, or financial services business
• 2+ years' experience in a Collections environment, and familiarity with regulatory requirements
• Working knowledge of SYF data warehouse environment
• 2+ year's demonstrated success developing and implementing strategies including champion/challenger or test/control with performance monitoring.
• 2+ years' experience in visual analytics tools

Eligibility Criteria:

Minimum 2 + years of experience with Bachelor's degree or Master's degree in Mathematics/Statistics, Operations Research, Economics, Computer Science/Engineering or other quantitative majors or in lieu of a degree with 4+ years of Experience .

Work Timings:

This role qualifies for Enhanced Flexibility and Choice offered in Synchrony India and will require the incumbent to be available between 06:00 AM Eastern Time – 11:30 AM Eastern Time (timings are anchored to US Eastern hours and will adjust twice a year locally). This window is for meetings with India and US teams. The remaining hours will be flexible for the employee to choose. Exceptions may apply periodically due to business needs. Please discuss this with the hiring manager for more details.

For Internal Applicants:

• Understand the criteria or mandatory skills required for the role, before applying.
• Inform your Manager or HRM before applying for any role on Workday.
• Ensure that your Professional Profile is updated (fields such as Education, Prior experience, Other skills) and it is mandatory to upload your updated resume (Word or PDF format)
• Must not be any corrective action plan (First Formal/Final Formal, PIP)
• L7 Employees who have completed 12 months in the organization and 12 months in current role and level are only eligible.
• L8+ Employees who have completed 18 months in the organization and 12 months in current role and level are only eligible.
• Level 7+ employees can apply.

Grade/Level: 09

Job Family Group: