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    Team Lead - Gurugram, India - Corporate Gurukul

    Corporate Gurukul
    Corporate Gurukul Gurugram, India

    Found in: Talent IN 2A C2 - 2 days ago

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    Description
    Team Lead - Inside Sales




    Job Purpose: As a Inside Sales - Team Lead, you will play a critical role in driving revenue growth and leading a team of inside sales representatives to success. This position requires a strategic thinker with strong leadership skills, a passion for sales, and a dedication to delivering outstanding customer service. The Inside Sales Team Lead will be responsible for managing day- to-day sales operations, coaching and developing team members, and driving sales performance.

    Areas of and Team Management:


    • Lead and motivate a team of inside sales representatives to achieve sales targets and KPIs.
    • Provide guidance, support, and mentorship to team members to help them succeed in their roles.
    • Foster a positive and collaborative team culture that encourages open communication, teamwork, and continuous improvement.
    • Conduct regular team meetings to communicate goals, updates, and performance expectations.
    • Monitor individual and team performance, providing feedback and coaching as needed.
    Sales Strategy and Execution:


    • Develop and implement strategic sales plans to drive revenue growth and achieve sales targets.
    • Identify new business opportunities and market trends to capitalize on.
    • Collaborate with the marketing team to develop targeted campaigns and promotions to generate leads and support sales efforts.
    • Track sales metrics and KPIs to measure performance and identify areas for improvement.
    • Utilize CRM software to manage leads, track sales activities, and generate reports.
    Customer Relationship Management:


    • Build and maintain strong relationships with customers, understanding their needs and providing solutions to meet them.
    • Ensure a high level of customer satisfaction by delivering exceptional service and support.
    • Handle escalated customer inquiries and complaints, resolving issues promptly and effectively.
    • Work closely with the customer success team to identify upsell and crosssell opportunities and drive customer retention.
    Training and Development:


    • Develop and implement training programs to onboard new hires and ensure they have the skills and knowledge needed to succeed.
    • Provide ongoing training and development opportunities for existing team members to enhance their sales skills and product knowledge.
    • Conduct regular performance evaluations and provide feedback to support the professional growth and development of team members.
    Collaboration and Communication:


    • Collaborate closely with other departments, including marketing, customer success, and product development, to ensure alignment and support company objectives.
    • Communicate effectively with senior management, providing regular updates on sales performance, key initiatives, and challenges.
    • Act as a liaison between the inside sales team and other departments, facilitating crossfunctional collaboration and Targets
    Kindly Note:


    • Experience in Sales call script and quality monitoring is required.
    • Should have experience working on one or more CRM tools such as Salesforce, Zoho, Hubspot etc.
    • Demonstrated experience in scaling up paid user acquisition and revenue through remote/digital/telesales channels.
    • No. of Working Days 5 Days a week working (In
    • Office)
    • Must be ok with National and International Travel
    )
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