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    Senior Manager - Gurugram, India - UnitedLex

    UnitedLex
    UnitedLex Gurugram, India

    1 day ago

    Default job background
    Legal
    Description

    About Us

    UnitedLex(erstwhile iRunway India) is a data and professional services company delivering outcomes that create value and competitive advantage for legal and the business. Our business is anchored by a passion for innovation brought to life by a global community of diverse individuals determined to deliver on the promise of data mastery, legal acumen, and human ingenuity.

    Kindly go through our company website:

    Position title: Sr. Manager

    Department: Litigation Services

    Location: Gurgaon/ Bangalore

    Type of Job: Full time (Rotational Shifts – 8:30 AM- 5:30 PM & 6:30 PM – 3:30 AM

    Reports to: Director

    Role and responsibilities

    Responsible for overall performance and management of the team assigned

    Responsible for 3-4 projects, concurrently

    People management that includes responsibility of performance evaluation, training, discipline, career pathing of all team members

    Proactive communication with client, ensuring all client requirements are met and reports are submitted on time

    Set goals for team members and communicate it to the team

    Ensuring all the key metrices are met including productivity, utilization, quality score, attendance, adherence to timelines

    Management Reporting: - Reports required by management relating to performance, costs, efficiency, utilization are shared with stake holders on time

    Actively work on skill development, engagement and retention of team members

    Responsible for upskilling and training the team members

    Provide regular feedback for performance

    Take necessary action including raising concern with stakeholders in case of performance or discipline related issues within the team

    Conduct regular 1-on-1 connects with team members

    Liaison with other teams/departments

    Desired candidate profile

    • Any graduate/Postgraduate with 6+ years of experience as people manager or similar role with 8+ years of experience operations with LPO/Legal Services.
    • Experience in planning and scoping the engagement, estimating the cost and time required to complete the project.
    • Active involvement in forecasting the financial projections and budgeting the projects.
    • Planning and setting eDiscovery process/workflow and quality control process to deliver quality work product.
    • Excellent people management skills
    • Passionate to drive business metrics – Productivity, Quality and other key deliverables
    • Ability to priorities between multiple complex projects/timelines
    • Excellent written and Verbal communication
    • High level of positive attitude with good listening skills
    • Good decision-making ability
    • Ability to adapt to any process changes and work on different types of projects
    • Good knowledge in Excel
    • Ability to priorities between multiple complex projects/timelines
    • Strong attention to detail and the ability to conduct root cause analysis
    • Candidates must have demonstrated experience in Data Breach Response or Incident Response
    • Knowledge and hands-on experience in breach notification and privacy laws around data breach scenarios is must
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