- Reporting to the National Product Manager –Liabilities, the manager will play a vital role in development and enhancement of the current product portfolio
- Manage all the products under digital banking initiative namely digital term deposits and saving account
- Create and support Debit card program for all existing and new customers
- Ensure Product reach in the relevant customer segments based on the available opportunity in the market and customer demand
- Manager will support creation and maintenance of a framework to measure and monitor product portfolio performance.
- Analysing and suggesting changes to existing products by co-ordinating with Sales, Operations, Competition benchmarking and customer surveys
- Tracking product performance at branch level; leading to Achievement of overall digital CASA and TD book and Overall Branch Deposit Book Budgets across the zone
- Business
- Creation of various programs for the customer segments in a planned manner to yield maximum returns and better efficiency
- Develop and lead effective debit card program, engaging customers resulting greater usage of existing accounts with Ujjivan
- Ensure a streamlined customer on-boarding experience by ensuring smooth Account Opening and engagement program
- Determine the requirement of the market and create effective marketing campaigns
- Ensure optimum utilization of all the available channels for acquisition and servicing
- Manage customer life cycle through continuous improvement in product and support for any requirement that arises
- Finding gaps in existing processes and support in enhancement of these for better customer experience
- Streamline and manage account opening TAT and enhance systems as and when required
- Develop feedback system for customers and internal staff to understand the requirement from the field
- Customer specific complaint resolution within prescribed timelines
- Make sure the customer grievances & escalations are resolved with the TAT
- Co-ordinating with regulatory teams for any requirement on the product. Keep track of the process that is followed on the field by regular internal checks
- Work in close tandem with Legal, regulatory and compliance team for the product development and implementation
- research on industry best practice and incorporate it with organizational practices
- Getting trained in all the new Liability Products & Processes of the Bank
- Training RSMs, Branches, Sales Officers in the new process & products
- Training cross functional Teams on Liability Products, as part of new Branch Launches, Induction programmes, Refreshers
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Specialist Products-Debit card - Bangalore Urban, India - Ujjivan Small Finance Bank
Description
JOB SUMMARY:
PRIMARY RESPONSIBILITIES:
Customer
Internal process
Learning & Performance
Education : Post-Graduation in Finance or Marketing, or post graduate in relevant field.
Experience : Minimum 1-2 years of experience in banking, 1 years of experience in Card product in Banking