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    Officer Fulfillment - Bengaluru, India - Ujjivan Small Finance Bank

    Ujjivan Small Finance Bank
    Ujjivan Small Finance Bank Bengaluru, India

    3 days ago

    Default job background
    Banking / Loans
    Description

    JOB TITLE

    Officer – Fulfilment

    GRADE

    DM-I

    DEPARTMENT

    Operations

    LOCATION

    HO

    SUB-DEPARTMENT

    TYPE OF POSITION

    Full-time

    REPORTS TO

    AM - Fulfillment

    REPORTING INTO

    NA

    ROLE PURPOSE & OBJECTIVE

    • for timely delivery of debit cards, cheque books, PIN's and statements to customers and PGK's, insta- kits and demand draft stationery to branches
    • stock of PGK's at branches and ensure that branches have sufficient buffer stock to meet demand
    • returned deliverables and ensure their delivery or destruction, as per TAT
    • MIS reports and exception reports pertaining to deliverables

    SIZE OF THE ROLE

    FINANCIAL SIZE

    NON-FINANCIAL SIZE

    • / OPEX Budgets resting with the role
    • Buying / Procurement
    • Revenue
    • Managed
    • Number of vendors / consultants
    • Number of portfolio products
    • Volume of products and services
    • Quantity of equipment / stocks / projects / etc.
    • Credit files received / underwritten
    • Volume of new hires onboarded
    • Volume of recruitment etc.

    KEY DUTIES & RESPONSIBILITIES OF THE ROLE

    Business/ Financials

    • files for manufacturing debit cards, cheque books, PINs and statements are sent to vendors on the same day
    • physical statements and letters with e-statements and e-letters to reduce costs

    Customer

    • resolution of service requests and complaints within timelines
    • no customer data is compromised
    • that debit cards, cheque books, statements, letters etc., sent to customers conform to minimum standards stipulated by the Bank

    Internal Process

    • to internal guidelines on management of deliverables
    • inventory/details of secured stationary as per business and compliance requirement
    • for availability of secured stationary at branches; monitor record of destruction of secured stationary
    • process of dual custody of Security Stationery at HO

    Learning & Innovation

    Complete allotted trainings and online modules within stipulated time-lines

    • REQUIREMENTS OF KNOWLEDGE & SKILLS

    Educational

    Qualifications

    Graduate in any discipline

    Experience

    2+ years of experience; fresher can be considered if they possess the required educational qualifications and aptitude

    Certifications

    NA

    Functional Skills

    Knowledge of general banking operations

    Well versed in Microsoft Excel

    Vendor management

    Knowledge of regulatory guidelines on debit cards, cheque books and customer service

    Behavioral Skills

    • communication skills – both oral and written
    • interpersonal management skills
    • solving skills
    • management
    • to quality and eye for detail

    Competencies Required

    • Execution

    KEY INTERACTIONS

    INTERNAL

    EXTERNAL

    • Manager – Liabilities Operations
    • Manager – Payments
    • Ops Officer and Customer Care Representative
    • Manager
    • Auditor
    • / Assistant Manager – Digital Customer Acquisitions
    • / Assistant Manager – Electronic Banking
    • / Assistant Manager / Team Leader – Phone Banking
    • for deliverables (debit cards, cheque books, PINs, statements etc.)
    • / India Post
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