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    Customer Service Associate - bangalore, India - Aadhi Consulting Services

    Aadhi Consulting Services
    Aadhi Consulting Services bangalore, India

    18 hours ago

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    Description

    We are looking for an outgoing customer service associate to assist our customers with product inquiries in a swift, proficient, and friendly manner. The customer service associate will be instrumental in customer retention by addressing concerns and product issues, and by communicating in a professional, positive manner.

    Responsibilities:
    • Attending training sessions to grow knowledge of products and to develop customer service skills.
    • Resolving phone, walk-in, mail, fax, and email customer inquiries.
    • Processing and logging incoming calls into the CRM system.
    • Identifying customer needs.
    • Forwarding and escalating inquiries to relevant individuals and departments.
    • Handling inbound calls.
    • Assisting customers on banking related queries.
    • pitching for sales of credit card, debit card and personal loans etc.

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