-
Operations Manager
1 hour ago
Career Guideline mumbai, IndiaOperations Manager would be a professional who oversees and manages the customer service operations · within company. He will be responsible for ensuring that the company's customer service meets or exceeds set · standards as he will play a crucial role in customer satisfaction ...
-
Operations Manager
1 week ago
Valkyre Mumbai, IndiaCompany Description · Valkyre is a company based in Mumbai that specializes in hand-painted denim jackets curated by talented artists. The company's vision is centered around the concept of 'Streetwear with a Cause.' · Role Description · This is a full-time on-site role as an Ope ...
-
Operations Manager
1 hour ago
CBC India Mumbai, IndiaAn Operations Manager is a professional who ensures that everything runs smoothly from one day to another. They maximize processes and procedures while being a team leader. · Responsibilities · Ensure all operations are carried on in an appropriate, cost-effective way · Impro ...
-
Operations Manager
1 week ago
Grand Hotel (Bombay) Pvt. Ltd. Mumbai, IndiaCompany Description · Grand Hotel (Bombay) Pvt. Ltd. is a prestigious hotel company located in South Mumbai. Established in 1922, our flagship property, the Grand Hotel, was designed by renowned architect George Wittet, who also designed other historical landmarks in Mumbai. We a ...
-
Operations Manager
2 days ago
Amenify Mumbai, IndiaOperations Manager - Interior Description: · Amenify has raised $20M to date and Amenify India provides premium interior designing, furnishing, lifestyle and maintenance services to residential and commercial clients. With over 35,000+ five star reviews and 100,000+ clients serve ...
-
Operations Manager
1 hour ago
Valkyre mumbai, IndiaCompany Description · Valkyre is a company based in Mumbai that specializes in hand-painted denim jackets curated by talented artists. The company's vision is centered around the concept of 'Streetwear with a Cause.' · Role Description · This is a full-time on-site role as a ...
-
Operations Manager
1 hour ago
Acme Services Private Limited mumbai, IndiaJob Description: · 1 Oversee product delivery and inventory control · 2 Streamline operations and increase efficiency · 3 Understand ecommerce platforms and software · 4 Coordinate with cross-functional teams to ensure efficient ecommerce operations, including inventory manage ...
-
Operations Manager
1 hour ago
CBC India mumbai, IndiaAn Operations Manager is a professional who ensures that everything runs smoothly from one day to another. They maximize processes and procedures while being a team leader. · Responsibilities · Ensure all operations are carried on in an appropriate, cost-effective wayImprove oper ...
-
Manager Operations
1 hour ago
Arthan mumbai, India Full timeWe are seeking a highly motivated and experienced Operations Manager to provide strategic support for our network of 5 Advanced Technology centers / Focused on Manufacturing Technology within the TVET (Technical and Vocational Education and Training) ecosystem. This role will act ...
-
Operation Manager
1 hour ago
Muktaa The Wellness Clinic & Luxury Spa mumbai, Indiansuring all operations are carried on in an appropriate, cost-effective way. · Improving operational management systems, processes and best practices. · Helping the organizations processes remain legally compliant. · Formulate strategic and operational objectives. · Examine finan ...
-
Manager - Operations
1 hour ago
Linedata mumbai, India Full timeJob Description · At Linedata we believe finance matters to our society as much as energy to life and fueling financial transformation is vital for development and leadership. We humanize technology. We are passionate experts who provide the investment management and credit com ...
-
Operations Manager
1 hour ago
White Force mumbai, IndiaJob Description: · Operations ManagerExp. – 5+yrsLocation – RemoteKey Responsibilities -● Inventory Management: provide quantitative and qualitative sales analyses to accurately project demand for future sales● Collaborate with the Lead Buyer and warehouse staff to ensure proje ...
-
Operations Manager
1 hour ago
Valkyre Mumbai, IndiaCompany DescriptionValkyre is a company based in Mumbai that specializes in hand-painted denim jackets curated by talented artists. The company's vision is centered around the concept of 'Streetwear with a Cause.' · Role DescriptionThis is a full-time on-site role as an Operation ...
-
Operation Manager
1 hour ago
Right Tic mumbai, IndiaRole- PMS Operations Senior Level · Salary-12LPA · Full Time · Responsibilities & Desired Skillsets · (Team-Operations) · Management of all PMS Operations related activities · Co-ordinating with custodians and banks · Client and regulatory reporting · Manage the PMS Ope ...
-
Manager Operation
1 hour ago
TRS Staffing Solutions mumbai, IndiaJob Title: Manager Operation · Experience: 8+ Years · Job Location: Mumbai · Role - Permanent · Role: · One of the leading MEP service providers with a comprehensive presence across India and overseas. Having 7+ Years of experience in MEP Projects and planning. · Job Descrip ...
-
Operations Manager
1 hour ago
TVH mumbai, IndiaAs the Operations Manager at the Consolidation Center in India, your primary responsibility is to optimize warehouse operations and lead a high-performing team. You'll spearhead the implementation of advanced warehousing practices to enhance efficiency and ensure seamless end-to- ...
-
Operations Manager
1 hour ago
Paradise Placement Consultancy mumbai, IndiaJob Description: · Job Description · Managing delivery plans based on internal KPIs; achieve higher product adoption, customer satisfaction, and overall OTIF. · Managing product-related, fulfillment-related or process-related queries from the customer that occur on the plat ...
-
Operation Manager
1 week ago
HR4U Consulting Mumbai, India Full timeTo interact with trade bodies, chambers, institutions, media, and corporates to involvethem with our trade initiatives. To co-ordinate with exhibitors and buyers for smooth functioning of exhibition. To be responsible for Promotion and Media Plan / Vendor Management / BuyerPromot ...
-
Operation Manager
1 week ago
timesjobs Mumbai, India Full time· JOB DETAILS · Attending enquiries through various sources and be a first point of contact to introduce the company and services · Preferably in B2C segment and healthcare client facing role · Keeping enrolled clients warm by creating touch points through emails, texts, calls · ...
-
Operations Manager
1 hour ago
Triumph International mumbai, IndiaTriumph is one of the world's largest intimate apparel companies. It enjoys a presence in over 80 countries with the core brands Triumph and sloggi. Globally, the company serves 20,000 wholesale customers and sells its products in more than 2,300 controlled points of sale as well ...
Operations Manager - Mumbai, India - Orange Business Services
Description
about the role
• Contribute to short and long-term organizational planning and strategy as a member of the management team, effective Team Management thereby ensuring customer satisfaction.
• Manage and improve the effectiveness and efficiency of the service support delivery team.
• Define & ensure implementation of all key delivery strategies, processes, procedures, guidelines, tools, methods.
• Improve the operational systems, processes and policies in support of organizations mission -- specifically, support better management reporting, information flow and management, business process and organizational planning.
• Single point of contact for all operational requirement
• Single point of contact for all escalations within the scope of delivery.
• Satisfying customer queries and follow up on escalated issues.
• Periodic review with customer, trend analysis and reporting
• Ownership for IR, RCA, SIP documents
• Plan and Control ALL Changes
• Manage quality assurance programmes (ISO 20000,ISO 27000 Etc) from the operational documentation perspective
• Drive the operation effectively by following & applying the ITIL, ITSM & industry best practices.
• Driving Service Improvement Program, Initiate and execute structural improvement and efficiency programs.
• Drive Customer Service Management Review as well internal Management Reviews.
• Apply deep and broad technical background and knowledge of industry trends to operate several critical or high risk technology areas/customer groups.
• Ensure appropriate quality controls and adherence to standards of performance through which Services are maintained, whether technical, operational, administrative or management activities and staff.
• Mentor/consult with team members, other organizations, customers, and vendors on complex issues
• Maintain high morale, satisfied and productive sub unit staff.
• Identification of sales opportunities arising from service delivery
• Identify Talent within the team & define the development plan for the employee.
• Experience of working in ITIL driven environment is a must.
about you
Working Knowledge of IT infrastructure management, virtualization , network and security management
Experience of handling the remote infrastructure operation & should be highly proficient in ITIL/ITSM framework
Familiarity with systems functionality and business continuity
Conceptual Knowledge of functionaliy of Server Network Storgae and voice components
Experience of using ITSM tool (Remedy/HPSD/ServiceNow)
Experience of working to defined service level commitments
Ready to work in 24 * 7 delivery environment
Good Knowledge on ITIL framework.
Manage and coordinate activities during overall ticket life cycle.
Responsible for sending P1/P2 Incident notifications as per agreed process
Chair Bridge calls for effective coordination, incident resolution, service restoration
Continuously follow-up with support team for relevant notification updates per SLA, and drive resolution. Follow the global Service Restoration Management Process
Ensure Incident Timeline Report is created immediately after resolution Contribution to
ongoing process & operational ,
practiotioner / intermediate is preferred.
Real Time & continuous follow-up with various stake holder of customer & vendors for
incident resolution
Participating in operation process enhancement
Possess excellent communication, interpersonal, people Management and Team Management skills.
Formulate skill improvement/ training plans and ensure successful execution of the same
Experience of working to defined service level commitments
additional information
ITIL Certification is a must.
contract
Regular