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    D365 Lead Functional Consultant - Bengaluru, India - Publicis Sapient

    Publicis Sapient
    Publicis Sapient Bengaluru, India

    Found in: Talent IN C2 - 4 days ago

    Publicis Sapient background
    Full time
    Description

    Job Description

    We at Publicis Sapient are expanding our fast-growing Microsoft D365 practice. We work with some of the biggest Customers in their ERP and Digital journeys in Europe, the US, the UK, AUS, and NZ for Dynamics and other practices, supported by our offices across the globe. As part of our growth, we are actively seeking D365 Lead Functional Consultants, helping our clients implement and optimize the Dynamics 365 Retail module, which is a part of the Microsoft Dynamics 365 suite of business applications. The Dynamics 365 Retail module provides a comprehensive solution for managing retail operations, such as point of sale, inventory, merchandising, e-commerce, and customer loyalty.

    Your Impact:

  • Retail Module Implementation: Lead and participate in the implementation of Dynamics 365 Retail module, ensuring alignment with client business processes. Business Process Optimization: Collaborate with clients to understand their retail business processes and identify areas for improvement. Configuration and Customization: Configure Dynamics 365 Retail functionalities based on client requirements and collaborate with development teams for any necessary customizations. End-User Training: Develop and deliver training programs for end-users on Dynamics 365 Retail functionalities and provide ongoing support and guidance. Quality Assurance: Conduct thorough testing of Dynamics 365 Retail configurations and customizations and ensure the delivered solutions meet the specified business requirements and quality standards. Client Relationship Management: Establish and maintain strong relationships with clients, understanding their needs and ensuring client satisfaction. Documentation: Create and maintain comprehensive documentation of configurations, customizations, and implemented solutions and develop user manuals and training materials as needed.

    • Qualifications

    Your Skills & Experience:

  • Experience of D365 F&O Commerce
  • Experience in a minimum of 2 full cycle implementations on Commerce/Retail and support is a must. Retail industry knowledge is a plus.
  • Good exposure to Finance & SCM modules of D365
  • D365 SCM and Commerce / Retail Certifications
  • Experience in configuration and troubleshooting of new stores, POS, Promotions, and hardware which includes printers, customer displays, scanners, and hardware stations.
  • Experience of rollouts, deployments, and upgrades
  • Ability to identify risks, and issues, find solutions, and plan/manage them.
  • Excellent documentation, presentation, and communications skills
  • Should be able to lead the conversations with the senior executives on the projects

    • Set Yourself Apart With:

  • Basic understanding of any of the cloud systems and cloud concepts – Azure
  • Basic understanding of Agile scrum methodologies. Participated actively in agile ceremonies like sprint planning, retro, sprint refinement, etc.
  • Good communication and client management skills.
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