Customer Service - Gurugram, India - NatWest Digital X

NatWest Digital X Gurugram, India

2 days ago

Full time

Description

Join us as a Customer Service & Operations Analyst

In this customer centric role, you'll deliver successful outcomes for your customers by investigating their queries and understanding their needs

You'll be liaising with customers and businesses to accurately collect information in order to solve their queries

This is an opportunity to be recognised as a subject matter expert, enhancing your reputation throughout the bank

We're offering this role at senior analyst level

What you'll do

As our Customer Service & Operations Analyst, you'll maintain a clear understanding of the needs of our customers and stakeholders to deliver the most appropriate and fit-for-purpose solutions when dealing with complex issues. You'll also support the unit leader by allocating work, making sure processes are followed and helping in the development of business continuity plans. Your day-to-day activities will include:

Authorising and investigating all transactions to defined KPIs

Providing specialist support by monitoring and sharing MI

Collecting and analysing the required information from the customers and businesses

Reviewing processes which could be enhanced to improve the customer experience

The skills you'll need

In order to excel in this role, you'll have strong customer service abilities along with customer and industry knowledge. You'll also work well in a fast-paced environment and have good organisational skills for delivering to deadlines. Additionally, you'll demonstrate:

An awareness of changes in trends, policies and regulations

An understanding of our industry and its customers

A thorough understanding of products, processes and banking systems

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Customer Service - Gurugram, India - NatWest Digital X

Description

What you'll do

The skills you'll need