Senior Site Clinical Engineering Mgr - Pune, India - TriMedx

Description

If you are wondering what makes TRIMEDX different, it's that all of our associates share in a common purpose of serving clients, patients, communities, and each other with equal measures of care and performance.

Everyone is focused on serving the customer and we do that by collaborating and supporting each otherAssociates look forward to coming to work each dayEvery associate matters and makes a differenceIt is truly a culture like no other — We hope you will join our team Find out more about the available position below.

The Clinical Engineering Senior Site Manager leads clinical engineering initiatives to provide superior customer service and operational efficiency by managing the execution of the TRIMEDX Medical Equipment Management Plan (MEMP).

This position manages operations on a day-to-day basis, collaborates and maintains positive relationships with customers, works to develops associates, and provides a communication channel between hospital executives and the TRIMEDX.

The Clinical Engineering Senior Site Manager also directs Joint Commission inspections and ensures that TRIMDEX services are in compliance with regulatory standards.

ResponsibilitiesLeadershipApply knowledge and experience of technology and/or equipment to oversee site operations and provide direction to othersMotivate others through praise, recognition, and rewardsManage personnel by staffing and scheduling technicians in a manner that assures the best service possibleCoach and mentor technicians and/or site managers, team leads, and supervisors by providing feedback on performance and documentation habits to deliver continuous service excellenceInfluences change through recommendation guiding other professionals based on credibility and technical knowledgeOperations ManagementManage Service Operations functions, such as service contracts and resources.

Review demand labor, demand parts, labor, contracts, labor, and partsAdminister MEMP to key performance measuresAnswer questions and meet with others to discern the root cause of technological/process problemsManage inventory of shop suppliesDevelop service strategies with an outlook of continuous process improvement.

Provide metrics to TRIMEDX Central Office and work to meet these requirementsManage Joint Commission inspections and make sure open work orders are made a priority and that performance assurance inspections are documentedProvide timely feedback on projects and other requests as assignedIdentifying variances to the norm, and making decisions about immediate corrective actionExternal customer interaction – defines and recommends solutions to satisfy issues risen by external customer (hospital C suite level); includes regular interaction with external customersSets local strategy to achieve goals operating within set parameters, policies or management.

Authority to determine local strategies and executeChampions and leads continuous improvement initiatives including evaluating site wide metrics root cause and building corrective actions to bring back to the standard.

Includes identifying variances to the norm and making decisions about corrective actions.

GeneralMay be over one site or multiple sites that are $5M to $15M in revenueFinancial management PL responsibilityNarrow financial and operational business targets with a focus on tactical operationsPortfolio – Hospital system level and standaloneGeneral time horizon for tasks and planning:

*Weekly: 10%*Monthly 50%*Quarterly: 30%*Annually 10%Account Management & DevelopmentBuild relationships across a diverse and complex political customer baseEffectively collaborate with customers and vendors to develop win-win solutionsIdentify and pursue opportunities for business entryManage financial performancePromote opportunities for scope of service expansionsBe accountable for long term technical strategic scope of service expansionMultiple accounts and/or system level responsibilityEngages with the client on a local level and has an understanding of growth opportunities. Provides information and insight to operational leadership, client services and key internal stakeholders as appropriateLeadership
:
Provide clear direction to ensure collective achievement of goals and objectives. Create an environment of respect, collaboration, and open communication.
Associate Development
:

Identify and support development needs of direct reports and team members including connecting them to resources both internally and externally to ensure a culture of continuous improvement.

Associate Engagement
:

Create high levels of employee engagement by understanding organizational and personal drivers that impact drivers and developing action plans that deliver increased engagement.

Performance Management
:

Set clear goals and expectations for teams, monitor, and enable performance and intervene with appropriate action when performance gaps occur and provide timely, honest feedback.

Ensure that associates complete assigned actions by required deadlines.

All other duties as assignedSkills and ExperienceAbility to think and manage strategicallyAbility to manage day-to-day and long-term site operationsAbility to lead, motivate, and develop othersAbility to perform financial analysis and calculate budgets, revenue, and costsKnowledge of Microsoft Office applications requiredStrong written, verbal, and presentational communication skillsRarely required to bend, crouch, climb, balance, or otherwise maneuver body to perform equipment and/or environment of care inspectionsOccasionally required to grab, grasp, or otherwise handle tools to teach and mentor techniciansBuild relationships across a diverse, and multiple customer baseEducation and QualificationsBachelor's degree in electronics, engineering or technological field required.

Technical certification such as A+, CBET, CRES, CLES, or CCE preferredMinimum 7 years' experience managing in a clinical engineering environment or direct management experience with proven business acumen and ability to develop othersPrevious leadership experience and leading others is a must.

Exception basis:
Successful graduate of the TRIMEDX Plus One program#TSPVisit our to view our full Diversity, Equity and Inclusion statement, along with our social channels to see what our team is up to:
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