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    Call Center Associate - Mysuru, India - Qinecsa Solutions

    Qinecsa Solutions
    Qinecsa Solutions Mysuru, India

    1 week ago

    Default job background
    Pharmaceutical / Bio-tech
    Description

    We are hiring for Associates for our "Medical Information Call Centre(MICC)" team:

    This role is office based and should be flexible to work in night shifts.

    We are looking for freshers with good communication.

    Job location: Mysuru

    Job description:


    • Receives adverse event, product complaint, medical information and/or other inquiries through phone calls, emails or voicemails


    • Perform follow-up via phone, email or postal mail, as applicable


    • Documents all information in respective forms or databases


    • Initiate prepaid mailers if required


    • Share closure letter responses, as applicable


    • Sends cases to client point of contact


    • Should have experience in international call handling.

    Education: Qualified to a minimum bachelor's degree level in Bio sciences/B. Pharma/M. Pharma.

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