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Operations Manager
23 hours ago
Career Guideline Mumbai, India· Operations Manager would be a professional who oversees and manages the customer service operations · within company. He will be responsible for ensuring that the company's customer service meets or exceeds set · standards as he will play a crucial role in customer satisfactio ...
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Operations Manager
23 hours ago
Valkyre Mumbai, IndiaCompany Description · Valkyre is a company based in Mumbai that specializes in hand-painted denim jackets curated by talented artists. The company's vision is centered around the concept of 'Streetwear with a Cause.' · Role Description · This is a full-time on-site role as an Ope ...
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Operations Manager
23 hours ago
ImpactGuru Mumbai, IndiaResponsibilities: · Operational Excellence: · Drive operational efficiency and excellence across all facets of Carepal Secure's services. · Process Optimization: · Identify and implement process improvements to enhance overall operational productivity and quality. · Team Leadersh ...
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Operations Manager
1 week ago
Grand Hotel (Bombay) Pvt. Ltd. Mumbai, IndiaCompany Description · Grand Hotel (Bombay) Pvt. Ltd. is a prestigious hotel company located in South Mumbai. Established in 1922, our flagship property, the Grand Hotel, was designed by renowned architect George Wittet, who also designed other historical landmarks in Mumbai. We a ...
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Operations Manager
23 hours ago
CBC India Mumbai, IndiaAn Operations Manager is a professional who ensures that everything runs smoothly from one day to another. They maximize processes and procedures while being a team leader. · Responsibilities · Ensure all operations are carried on in an appropriate, cost-effective way · Improve o ...
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Manager - Operations
16 hours ago
Chalo Maharashtra, IndiaRole Overbrief: · This is a Project Manager role with focus on stakeholder management and operations, to be based out of a city in Maharashtra. Knowing Marathi language is must. · Please apply accordingly. Thank you :) · Key responsibilities: · - Business acumen: gets the busine ...
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Operations Manager
23 hours ago
FCM Travel India Mumbai, IndiaCore Competencies · ∙ Excellent verbal and written communication skills · ∙ Excellent Interpersonal Skills · ∙ Strong time management and organizational skills including multi-tasking and prioritizing of workload · ∙ Extremely organized and can work well under stressful circumsta ...
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Operations Manager
3 days ago
Amenify Mumbai, IndiaOperations Manager - Interior Description: · Amenify has raised $20M to date and Amenify India provides premium interior designing, furnishing, lifestyle and maintenance services to residential and commercial clients. With over 35,000+ five star reviews and 100,000+ clients serve ...
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Operations Manager
1 day ago
CBC India mumbai, IndiaAn Operations Manager is a professional who ensures that everything runs smoothly from one day to another. They maximize processes and procedures while being a team leader. · Responsibilities · Ensure all operations are carried on in an appropriate, cost-effective wayImprove oper ...
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Operations Manager
1 day ago
Valkyre Mumbai, IndiaCompany DescriptionValkyre is a company based in Mumbai that specializes in hand-painted denim jackets curated by talented artists. The company's vision is centered around the concept of 'Streetwear with a Cause.' · Role DescriptionThis is a full-time on-site role as an Operation ...
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Operation Manager
1 day ago
Right Tic mumbai, IndiaRole- PMS Operations Senior Level · Salary-12LPA · Full Time · Responsibilities & Desired Skillsets · (Team-Operations) · Management of all PMS Operations related activities · Co-ordinating with custodians and banks · Client and regulatory reporting · Manage the PMS Ope ...
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Operation Manager
1 day ago
Muktaa The Wellness Clinic & Luxury Spa mumbai, Indiansuring all operations are carried on in an appropriate, cost-effective way. · Improving operational management systems, processes and best practices. · Helping the organizations processes remain legally compliant. · Formulate strategic and operational objectives. · Examine finan ...
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Manager Operations
1 day ago
Arthan mumbai, India Full timeWe are seeking a highly motivated and experienced Operations Manager to provide strategic support for our network of 5 Advanced Technology centers / Focused on Manufacturing Technology within the TVET (Technical and Vocational Education and Training) ecosystem. This role will act ...
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Manager Operation
1 day ago
TRS Staffing Solutions mumbai, IndiaJob Title: Manager Operation · Experience: 8+ Years · Job Location: Mumbai · Role - Permanent · Role: · One of the leading MEP service providers with a comprehensive presence across India and overseas. Having 7+ Years of experience in MEP Projects and planning. · Job Descrip ...
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Operations Manager
1 day ago
TVH mumbai, IndiaAs the Operations Manager at the Consolidation Center in India, your primary responsibility is to optimize warehouse operations and lead a high-performing team. You'll spearhead the implementation of advanced warehousing practices to enhance efficiency and ensure seamless end-to- ...
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Operations Manager
1 day ago
White Force mumbai, IndiaJob Description: · Operations ManagerExp. – 5+yrsLocation – RemoteKey Responsibilities -● Inventory Management: provide quantitative and qualitative sales analyses to accurately project demand for future sales● Collaborate with the Lead Buyer and warehouse staff to ensure proje ...
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Operations Manager
1 day ago
Valkyre mumbai, IndiaCompany Description · Valkyre is a company based in Mumbai that specializes in hand-painted denim jackets curated by talented artists. The company's vision is centered around the concept of 'Streetwear with a Cause.' · Role Description · This is a full-time on-site role as a ...
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Operations Manager
1 day ago
Paradise Placement Consultancy mumbai, IndiaJob Description: · Job Description · Managing delivery plans based on internal KPIs; achieve higher product adoption, customer satisfaction, and overall OTIF. · Managing product-related, fulfillment-related or process-related queries from the customer that occur on the plat ...
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Manager - Operations
1 day ago
Linedata mumbai, India Full timeJob Description · At Linedata we believe finance matters to our society as much as energy to life and fueling financial transformation is vital for development and leadership. We humanize technology. We are passionate experts who provide the investment management and credit com ...
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Operations Manager
1 day ago
Acme Services Private Limited mumbai, IndiaJob Description: · 1 Oversee product delivery and inventory control · 2 Streamline operations and increase efficiency · 3 Understand ecommerce platforms and software · 4 Coordinate with cross-functional teams to ensure efficient ecommerce operations, including inventory manage ...
Senior Operation Manager - Maharashtra, India - Concentrix
Description
Job Location:- Vietnam
Job Description Summary
The Sr Mgr Operations is responsible for coaching and supervising a group of Operations Managers and/or Team Leaders. This position is responsible for building and maintaining client relationships, meeting service level agreements and achieving financial expectations.
Job Description
Essential Functions/Core Responsibilities
• Maintain and grow revenue of program(s); responsible for profitability including revenue, margins, billing, seat utilization and retention
• Ensures program has proficient training, staff development, and effective employee relation/recognition programs
• Selecting, training, developing, and managing performance of direct reports and their associates; including planning and assigning work for staff in accordance with the organization's policies and applicable legal requirements
• Provide leadership and guidance to direct reports to ensure consistent administration of company policies and standards; define and implement any corrective actions needed to meet operational performance
• Analyze and maintain all Client Service Level Agreements; implement improvement plans as needed
• Ensure that the operations is in compliance with active contracts
• Oversee client relationships; facilitate open communications, understand client perspectives/expectations, and monitor client satisfaction
• Partnering with Business Development to leverage and expand new business from client(s)
• Conduct regular one-on-ones with direct reports to review individual performance, the performance of their teams and offer on-going developmental support
• Create a positive work environment through employee engagement; resolve employee relation issues in a professional and timely manner
• Participate in cross functional meetings to review information received from operational support functions - Training, HR, Quality, WFM, TA.- and partner to define action plans that resolve issues and drive continuous improvement
• Maintain relationships with strategic vendors in order to facilitate open communications, understand changing technologies and stay abreast of industry trends
• Participate in opportunity review calls for new business and facilitate site visits from potential clients, keep up to date through trade shows, industry events, and related activities
• Host Business reviews on regular basis, communicate the overall objectives within common reports (service reports and Operational Efficiency Reports), ensure that customer, operational and capacity requirements are addressed (i.e. Telecommunications, Information Technology, Legal, HR, Finance, Facilities), hold weekly meetings with all functional leaders and direct reports reviewing site operations, needs, and upcoming events Candidate Profile
• Significant experience managing an operation within the call centre industry
• Demonstrated ability to analyze and improve work processes; establish a course of action for self and others to accomplish specific goals
• Demonstrated ability to coach and develop action plans, which maximize performance, and provide effective feedback
• Demonstrated ability to implement Change; flexibility to quickly adapt to changing business needs
• Work well under pressure and follow through on items to completion while maintaining professional demeanor
• Excellent communication skills, both written and verbal. Ability to effectively present information to internal and external associates
• Proven ability to organize and prioritize projects in a fast-paced and deadline-oriented business environment
• Demonstrated ability to mentor, coach and provide direction to a team of employees
• Demonstrated ability to take initiative and ownership with focus on continuous improvement
• Demonstrated ability to foster customer service disposition and sense of professionalism for self and team
• Willingness to work a flexible schedule