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    Director of Engineering - Bengaluru, India - LeadSquared

    LeadSquared
    LeadSquared Bengaluru, India

    1 week ago

    LeadSquared background
    Description
    Director of EngineeringReports to VP of Engineering

    In a fiercely competitive landscape, businesses demand robust solutions to optimize lead generation, conversion, customer service, engagement, and retention. LeadSquared, the

    all-in-one Integrated CRM Platform

    , empowers organizations to achieve just that. Our integrated CRM offering fosters holistic customer experiences, driving success in today's demanding market.


    RoleWe are seeking a highly qualified and experienced Director of Engineering to lead one of our product teams in developing and scaling enterprise software solutions.

    The ideal candidate will possess a proven track record of building and launching scalable products, fostering the development of high-performing engineering teams, and navigating the unique challenges associated with enterprise software development.

    Working with Product Engineering Team @ LeadsquaredThe Engineering Director will spearhead the development of a comprehensive product initiative aimed at addressing critical operational challenges.


    Key areas of focus include:
    Enhancing experience
    :

    Establishing a seamless omni-channel experience for Sales and Service Users, enabling them to operate efficiently across diverse communication platforms.

    Balancing configurability and performance
    :
    Developing a fully configurable solution that nonetheless maintains exceptional performance with response times consistently below 3 seconds.
    Continuous delivery platform
    :
    Facilitating weekly feature deployment across multiple regions through the implementation of a robust continuous delivery platform.
    Ensuring system scalability and cost-effectiveness
    :
    Implementing scalable system architecture capable of supporting millions of users concurrently while maintaining optimal cloud cost control.
    Empowering users
    :
    Equipping sales and service personnel with tools and functionalities that expedite customer problem resolution.
    A Day in the life of an Engineering DirectorLead and manage
    :
    Oversee and foster the development of multiple high-performing engineering teams.
    Strategic collaboration
    :
    Partner with product management teams to define and prioritize release roadmaps aligned with organizational objectives.
    Technical leadership
    :
    Provide expert guidance and direction towards the delivery of exceptional quality software, ensuring maintainability, observability, and performance.
    Continuous improvement
    :
    Collaborate with engineering managers and teams to continuously refine technological infrastructure and processes for enhanced productivity.
    Engineering culture
    :

    Cultivate a strong engineering culture that embraces best practices such as Test-Driven Development (TDD), Behavior-Driven Development (BDD), code quality initiatives, automation, SECOPS, and continuous delivery principles, culminating in the delivery of reliable, high-quality, and scalable software solutions.

    Talent acquisition
    :
    Partner with talent acquisition teams to establish hiring priorities and assist with the recruitment of top-tier engineering talent.

    Experience12 to 15 years of experience in building and shipping software products.
    Experience leading large engineering teams building Enterprise SaaS products.

    Qualities that will help you thrive in this role.
    Demonstrated technical expertise
    :
    A strong foundation in building and managing large-scale systems is highly desired.
    Delivery ownership and optimization
    :
    Ownership over delivering on product commitments, coupled with a proactive approach to identifying and implementing efficiency improvements.
    Leadership and team development
    :
    Proven ability to build and empower teams, prioritize their well-being, and foster an environment that facilitates their success.
    Effective collaboration
    :

    The ability to work seamlessly with cross-functional teams and translate complex business objectives into clear technical requirements and strategic roadmaps is crucial.

    Exceptional communication and interpersonal skills
    :
    The ability to effectively negotiate with all stakeholders and guide teams through coaching and mentorship is essential.
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