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    Infrastructure Technical Operations Lead - Navi Mumbai, India - Xcel Hire Management Solutions

    Xcel Hire Management Solutions
    Xcel Hire Management Solutions Navi Mumbai, India

    1 day ago

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    Description

    Job Description :
    Expertise with Linux, AIX, Storage, Virtualization, Cloud Computing, DBA, Failover Clustering, Backup, Networking, Middleware & Windows roles & Services.

    • Interact with customer technical stakeholders to manage project scope, priorities, deliverables, risks/issues, and timelines for successful outcomes.
    • Maintaining and Generating Monthly Activity Reports & Quarterly Compliance A
    • Remote & Onsite support to clients with minimum Downtime in 247 environments on Servers, Desktop, Applications & Networking related problems.
    • Business continuity solution for storage hardware, backup, and business team to serve the data with zero downtime.
    • Setting up & Handling Continuity of business (COB) functions for the respective process and ensure that the operation is successfully completed.
    • Establishing risk criteria, risk analysis, risk evaluation, risk treatment, corrective action & remediation plans.
    • Performed notifications and status of all incidents to high level internal leadership and client while managing SLA's.
    • Lead projects and analyze data to identify opportunities for improvement.
    • Used coordination and planning skills to achieve results according to schedule.
    • Taking ownership of major incidents to ensuring coordination of resolving parties, effective communication to stakeholders and post incident review RCA.
    • Manage the provision of IT services including infrastructure and solution development, operations, and support, ensuring availability, stability, performance, security.
    • Compliance and ensuring that DR, BCP and Risk Management Quarterly basis.
    • Performing Software Licensing Audits on Quarterly basis.
    • Strong working knowledge of networking technologies
    • Strong Working knowledge of Virtual Architecture (VMWare)
    • Strong working knowledge of SAN environments. Administration and Support
    • Proven experience in managing and facilitating the mix of internal teams and external vendors as a part of product buildout.
    • Strong team building and people management skills are a must
    )
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