Jobs
>
Navi Mumbai

    Lead Customer Service Operation - Navi Mumbai, India - Reliance Retail

    Reliance Retail
    Reliance Retail Navi Mumbai, India

    Found in: Talent IN 2A C2 - 2 days ago

    Default job background
    Retail
    Description
    • Contact Center Operations Management: - Oversee the daily operations of the contact center, ensuring smooth and efficient functioning. - Develop and implement contact center policies, procedures, and guidelines to optimize performance and ensure compliance with quality standards. - Monitor key performance indicators (KPIs) and metrics to evaluate contact center performance.
    • Evaluate current process hygiene of customer support function in Home Delivery as well Grab and Go & presenting to management for further improvements.
    • Determines required tooling and instrumentation.
    • Perform quality audit for both sources to understand checks, gaps & scope of improvement.
    • Provides quality planning and technical expertise on various product lines concerning quality and inspection methods.
    • Provide audit and inspection support as required by the auditor and continuous internal audit of the process and procedures.
    • Data Analysis in order to reduce work TAT & help to improve customer satisfaction.
    • Design and implement continuous improvement in the process, in order to reduce cost and time of resolution of customer complaints.
    • Liaise with the central resq team to share best practices and ensure alignment in customer policies
    • Oversee execution of HR policies relevant for their team including hiring decisions and performance management..
    • Provide perspectives on how to improve customer service across all Electronics teams.
    • Identify the training requirement & plan the required training support for the employees.
    • Monitoring Productivity of Customer Service operation team and suggest to improve the productivity of the function.
  • Tata Communications

    Manager - Customer Service Operations

    Found in: Talent IN C2 - 3 days ago

    Tata Communications Navi Mumbai, India

    Broad outline of the Role · Responsible for managing customer queries related to all services and solutions delivered, including diagnosing, and resolving complex technical issues in Cloud and Security domain. The role acts as a conduit between customers and other teams such as ...

  • timesjobs

    Retail Back Office Operations/E- Services Govt Business Department

    Found in: beBee S2 IN - 4 days ago

    timesjobs Navi Mumbai, India Full time

    · Educational Qualifications Candidates with a Bachelor's Degree in Commerce from any recognized University/Institution. · Work Experience Candidates must have at least 1 to 3 years of work experience in relevant area of Capital/Securities Market preferably in PCM Derivatives Me ...

  • Tata Communications

    - Customer Service Operations

    Found in: Talent IN C2 - 22 hours ago

    Tata Communications Mumbai, India

    Broad outline of the Role · Responsible for driving and monitoring a 24x7 customer facing team providing L1, L2 and L3 technical support in Cloud and DC domain with the objective of providing timely resolution to technical issues faced by customer and ensuring a good post-sales ...

  • Tata Communications

    - Customer Service Operations

    Found in: Talent IN C2 - 22 hours ago

    Tata Communications Mumbai, India

    Broad outline of the Role · The role is responsible for managing customer queries and operations. This is an operational role that may seek appropriate level of guidance and advice to ensure delivery of quality outcomes. · Purpose - Broad objective of the role · Size and Scope ...

  • DOW CHEMICAL INTERNATIONAL PVT. LTD.

    Service Operations and Intelligence Service Manager

    Found in: Talent IN C2 - 2 days ago

    DOW CHEMICAL INTERNATIONAL PVT. LTD. Mumbai, India Full time

    At Dow, we believe in putting people first and we're passionate about delivering integrity, respect and safety to our customers, our employees and the planet. · Our people are at the heart of our solutions. They reflect the communities we live in and the world where we do busine ...

  • DOW CHEMICAL INTERNATIONAL PVT. LTD.

    Service Operations and Intelligence Senior Service Specialist

    Found in: Talent IN C2 - 1 day ago

    DOW CHEMICAL INTERNATIONAL PVT. LTD. Mumbai, India Full time

    At Dow, we believe in putting people first and we're passionate about delivering integrity, respect and safety to our customers, our employees and the planet. · Our people are at the heart of our solutions. They reflect the communities we live in and the world where we do busine ...

  • British Council

    Operations & Customer Service Executive

    Found in: Talent IN C2 - 1 day ago

    British Council Mumbai, India

    We support peace and prosperity by building connections, understanding and trust between people in the UK and countries worldwide. · We work directly with individuals to help them gain the skills, confidence and connections to transform their lives and shape a better world in par ...

  • JLL

    Building Operations, Soft Services

    Found in: Talent IN C2 - 2 days ago

    JLL Mumbai, India Full time

    Job Description · DUTIES & RESPONSIBILITIES · Tracking of Facility Operating Expenses · Processing of all invoices for payment · Tracking, verifying and filing all JLL and Facility related invoices · Client billing / invoicing and follow up payments by clients. · Monitoring of H ...

  • Lenovo

    Service Coordinator Field operations

    Found in: Talent IN C2 - 1 day ago

    Lenovo Mumbai, India Full time

    Description and Requirements · Client Experience · Must be able to interact with the Client (Customer) as and when necessary · Must be able to answer the queries based on the preparedness from the contract · Must on the top of all the issues with the Customer environment · Accou ...

  • TIBCO

    Operation Analyst Education Services

    Found in: Talent IN C2 - 1 day ago

    TIBCO Maharashtra, India

    We are seeking a highly organized and detail-oriented individual to join our team as a Certification and Education Administrator. The ideal candidate will play a key role in managing certification programs and educational initiatives, ensuring seamless coordination and delivery. ...

  • Tata Communications

    Manager - Customer Service Operations

    Found in: Talent IN C2 - 3 days ago

    Tata Communications Mumbai, India

    Broad outline of the Role · As a Threat Hunter, you will be responsible for proactively identifying and mitigating potential cybersecurity threats within our organization. Your primary focus will be on analyzing network traffic, system logs, and other data sources to detect sign ...

  • Tata Communications

    Manager - Customer Service Operations (Cloud & Security Customer Service Operations) - B3201_2

    Found in: Talent IN C2 - 3 days ago

    Tata Communications Mumbai, India

    Broad outline of the Role · Working as a Linux admin for the Punjab and Sind Bank.. · Managing the RHEL 8 OS, DELL server VMware Vcenter · Dell Storage Neteorker backup. good experience in · installation Linux service configuration Vm creation, having · experience in basic shell ...

  • National Securities Depository Limited (NSDL)

    Operations - Issuer Services (SM & above)

    Found in: Talent IN 2A C2 - 1 day ago

    National Securities Depository Limited (NSDL) Mumbai, India

    Operational Excellence- · Handling Listed and Unlisted Issuer Services TAT · Resolution TAT for Unlisted Issuer services and Corporate Action processing TAT based on the Request/Record date. · Managing Fixed Income and Govt. Securities - ISIN Activation & Corporate Action TAT. ...

  • timesjobs

    Manager - Customer Service Operations Cloud Security Customer Service Operations - B3201 2

    Found in: beBee S2 IN - 16 hours ago

    timesjobs Mumbai, India Full time

    Manager - Customer Service Operations (Cloud & Security Customer Service Operations) - B3201_2 · Date: 3 Oct 2023 · Location: Mumbai, India · Company: Tata Communications · Job Family Descriptor · Manage customer queries related to all services and solutions delivered includes co ...

  • FIS Global

    Managed Service Operations Analyst I

    Found in: beBee S2 IN - 1 day ago

    FIS Global Mumbai, India OTHER

    Position Type : · Full time Type Of Hire : · Experienced (relevant combo of work and education) Education Desired : · Master of Business Administration Travel Percentage : · 0%Cash and Collateral management · Privacy Statement · FIS is committed to protecting the privacy and ...

  • Talent Corner

    Immediate openings For Customer service Executive operation

    Found in: Talent IN C2 - 3 days ago

    Talent Corner Mumbai, India

    Roles and Responsibilities · Managing a team of representatives offering customer support. · Overseeing the customer service process. · Conducting quality assurance service with our delegate, sponsors, speakers and providing feedback to the company · ...

  • NTT DATA, Inc.

    Manager - Client Service Desk - Data Center Operations

    Found in: Talent IN 2A C2 - 20 hours ago

    NTT DATA, Inc. Mumbai, India

    Job Summary: The Service Support Desk Lead for Data Centre Facilities Operations plays a crucial role in ensuring the smooth functioning of data center facilities by providing leadership and coordination for the service support desk team. This role involves managing and optimizin ...

  • NTT

    Manager - Client Service Desk - Data Center Operations

    Found in: beBee S2 IN - 1 day ago

    NTT Mumbai, India Full time

    NTT is a leading global IT solutions and services organisation that brings together people, data and things to create a better and more sustainable future. · In today's 'iNTTerconnected' world, connections matter more now than ever. By bringing together talented people, world-cla ...

  • British Council

    Trainee - Operations & Customer Service Executive - IELTS Online

    Found in: Talent IN C2 - 3 days ago

    British Council Mumbai, India

    We support peace and prosperity by building connections, understanding and trust between people in the UK and countries worldwide. · We work directly with individuals to help them gain the skills, confidence and connections to transform their lives and shape a better world in par ...

  • Tata Communications

    Manager - Customer Service Operations (Data Center, ACI , VXLAN, Nexus)

    Found in: Talent IN C2 - 1 day ago

    Tata Communications Mumbai, India

    Broad outline of the Role · Responsible for managing customer queries related to all services and solutions delivered, including diagnosing, and resolving complex technical issues in Cloud and DC domain. The role acts as a conduit between customers and other teams such as engine ...