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    Associate - Operations - Pune, India - Allstate Insurance Company

    Allstate Insurance Company
    Allstate Insurance Company Pune, India

    1 week ago

    Default job background
    Description

    Job Responsibilities:


    •Completes transactional requests received from internal and external customers, agencies, mortgage companies through the various channels


    •Develop understanding of SOX and regulatory compliance audits to provide an exceptional service experience


    •Meet daily, weekly, and monthly SLA's


    •Communicate and respond back to escalations within the given timelines


    •Develop domain expertise by understanding the End-to-end process flow to build confidence and credibility with Customers / Agents / Mortgage companies

    Primary Skills:


    •Bachelor's degree in Accounting with equivalent experience


    •Basic knowledge of Account Receivables, Account Payables, General Ledger, GL Postings


    •Applies knowledge of analytical procedures to reconcile and recognize patterns of data


    •Attention to detail, time management skills and exceptional initiative & follow up skills


    •Ability to prioritize, multitask and work independently


    •Positive and professional demeanor


    •Communication skill – Email writing skill, Able to comprehend points discussed on call with onshore


    •Research and investigation skill to reach out to root cause


    •Intermediate computer skills with Microsoft Office (Word, Excel, Outlook, PowerPoint) required

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