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    Technical Process Specialist - Bengaluru, India - Infosys

    Infosys
    Infosys Bengaluru, India

    6 days ago

    Default job background
    Description
    Responsibilities


    • Excellent communication skills to attend/resolve client issues on calls/chat/mail.
    • Experience in using ticketing tools such as Service now, Remedy, control M will be added advantage
    • Experience of resolving queries utilizing voice skill on any of VPN, Drivers, O365, driver installations, Active directory
    • General support knowledge of Operating systems across various platforms and basic concepts of networking, cloud computing
    • Productivity applications like Microsoft office tools.
    • Open to work in 24*7 and work from office environment
    • Analytical problem solvers who will understand issues and to resolve customer issues
    • Problem solving skills and quick thinking to own & resolve customers' issues independently, thoroughly & efficiently
    • Being proactive and show the utmost respect for customer's time
    • Good time management, ensuring all contacts with customers add value
    • Work from Office
    Educational Requirements


    BBA
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