Ground Staff - Sany, India - Bista Univarsal Limited

Description

Overview

KeyResponsibilities

• Assist passengerswith checkin baggage handling and boardingprocedures.
• Ensure the safety and security ofpassengers and their belongings throughout theairport.
• Coordinate with airline personnel andground service providers to facilitate ontime departures andarrivals.
• Handle customer inquiries and provideinformation about flight schedules airport facilities and travelregulations.
• Manage and resolve customer issuesand complaints in a professional and efficientmanner.
• Perform security screenings and adhereto aviation safety regulations.
• Assist withaircraft turnaround activities such as marshalling towing andground handling.
• Collaborate with the ramp andoperations teams to maintain a safe and organized airportenvironment.
• Conduct preflight and postflightinspections to ensure aircraftreadiness.
• Operate ground support equipmentsuch as tugs tractors and baggage carts in a responsiblemanner.
• Participate in emergency responseprocedures and provide assistance during unforeseencircumstances.
• Maintain cleanliness andorderliness in designated work areas and passengerfacilities.
• Adhere to company policiesprocedures and industry regulations at alltimes.
• Assist in the implementation of crowdcontrol measures and queue managementstrategies.

RequiredQualifications

• High school diploma orequivalent qualification.
• Prior experience incustomer service or airport operations ispreferred.
• Ability to work in a fastpaceddynamic environment with a customercentricapproach.
• Excellent verbal communication skillsand proficiency in regional languages as per the airportlocation.
• Strong problemsolving abilities andthe capacity to remain calm underpressure.
• Good physical fitness and the abilityto lift and move heavy luggage whenrequired.
• Basic understanding of aviationsecurity protocols and safetyprocedures.
• Capability to work in rotationalshifts including nights weekends andholidays.
• Familiarity with computerizedreservation systems and airportspecific software isadvantageous.
• Outstanding teamwork skills andthe ability to collaborate effectively with diverseteams.
• Customeroriented mindset with a friendlyand approachable demeanor.
• Attention to detailand the ability to uphold high service quality and operationalstandards.
• Willingness to undergo securityclearances and background checks as per regulatoryrequirements.
• Flexibility to adapt to changingwork environments and operationaldemands.

customerservice,teamwork,communication