-
Product & Support Intern
2 weeks ago
Xeno Software New Delhi, India**About the Company** · - Xeno is an AI-driven CRM company for large D2C brands and retailers. We have some of the biggest brands in our portfolio like Tommy Hilfiger, CK, jack & jones, levis, taco bell, barbeque nation etc. Xeno enables large D2C brands & omnichannel retailers t ...
-
Product Support Associate
2 weeks ago
BTL Biotechno Labs Pvt Ltd Delhi, India**Location: Delhi** · - **It is a desk job and does not include fieldwork or lab work.**_ · We are looking for a hard-working, competent, and organized individual from Biotech Background to join our team in Delhi. You will be responsible for managing customer relationships and di ...
-
Production Support
3 weeks ago
Tech Mahindra Delhi, IndiaPlsql unix and SQL with bank domain · Exp: 4+ Years · Location: Mumbai · Notice period: 15 to 30 Days ...
-
Production Support Manager
2 weeks ago
SourceHOV Delhi, IndiaJob Summary: · We are seeking an experienced Production Support Manager with a strong background in.NET technologies. He/she will be responsible for overseeing a team of production support engineers. This role requires technical proficiency in support processes (.NET, SQL, and An ...
-
Product Support Analyst
3 weeks ago
Fefundinfo Delhi, IndiaFE fundinfo is a global leader in investment fund data and technology. We are proud of our vast, diverse, and highly skilled team, who help to make our industry Better Connected and Better Informed. · Operations is the largest function within FE fundinfo. With customer support an ...
-
Production Support Manager
2 weeks ago
Skyleaf Consultant Delhi, IndiaOverview : · We are seeking an experienced Production Support Manager (Azure Data) with 10-14 years of data engineering experience, including 2+ years managing a team. This role requires extensive expertise in Azure Cloud technologies, data management, and production support. · K ...
-
Regional Product Support
2 weeks ago
Sidel Delhi, India· Regional Product Support · Contract Type · Permanent · Country · Location · India · Your opportunity · Mechanical or Automation Product Support Expert must secure the operational follow up & technical support of all equipments on the automation side, through the life of the ma ...
-
Production Support Engineer
3 weeks ago
Syren Cloud Inc Delhi, IndiaRole Short Summary: · As an Offshore Production Support Engineer, you'll manage Azure Kubernetes setups with Terraform, oversee PostgreSQL/SQL Server databases, and implement Dynatrace monitoring. You'll support CI/CD pipelines via Jenkins, collaborate on Azure infrastructure, an ...
-
Product Support Engineer
3 weeks ago
HCLSoftware Delhi, IndiaExperience: 6+ years · Position Title : Product Support Engineer · Location : Bangalore/Pune, India · Note: Send resumes to: mounika-.software · Coverage Region : Global (Rotational shift) · KEY RESPONSIBILITIES · 1. Taking ownership of customer issues reported and seeing problem ...
-
Product Support Engineer
2 weeks ago
Epitome Corporation Pvt. Ltd. Delhi, IndiaWe are looking for a support engineer to manage live streaming and other online/on site support. Our all the products are related to cloud based live streaming and the core responsibility is to manage the customer support. · Key Responsibilities: · Management and support of the s ...
-
Production Support Engineer
3 weeks ago
FINT SOLUTIONS PRIVATE LIMITED Delhi, IndiaResponsibilities : · - Resolution of L1/L2 production issues and supporting stakeholders with Service Request. · - Detailed analysis of issues that need escalation to L3 team. · - Ability to break down the big problems into smaller problems in order to efficiently pinpoint root c ...
-
SAP Product Support
2 weeks ago
Tech Mahindra Delhi, IndiaExposure to SAP Financials / SAP Sourcing & Procurement / SAP GTSs preferred depending on the product area for which the candidate is being hired. · Interested in a support role / Rotating shift and Work from office. · Must possess good English written/spoken communication skills ...
-
Production Support Manager
2 weeks ago
SourceHOV Delhi, IndiaAbout Exela Technologies (SourceHOV): · Exela Technologies, Inc. ("Exela") is a global business process automation ("BPA") leader combining industry-leading enterprise software and services with decades of experience. Our BPA suite of solutions are deployed across banking, healt ...
-
Product Support Engineer
3 weeks ago
Boomi Delhi, IndiaAbout Boomi and What Makes Us Special · Are you ready to work at a fast-growing company where you can make a difference? Boomi aims to make the world a better place by connecting everyone to everything, anywhere. Our award-winning, intelligent integration and automation platform ...
-
Product Support Engineer
2 weeks ago
SkySys Delhi, IndiaRole: · Product Support Engineer (Big Data / Hadoop) · Position Type: · Full-Time Contract (40hrs/week) · Contract Duration: · Long Term · Work Hours: · IST (India Time Zone) · Work Schedule: · 8 hours/day (Mon-Fri) · Location: · 100% remote (can work from anywhere in India) · Jo ...
-
Product Support
3 weeks ago
Great Developers Info Tech Pvt Ltd Noida, IndiaAre you? · - Obsessed with going out of your way to delight customers? · - Someone who can balance efficiency & speed, while building out sustainable processes? · - A problem solver? · - A dynamic communicator? · Perfect. Read on · **About Company**: · We are a dedicated team wit ...
-
Product Support Engineer
2 weeks ago
Grizmo Labs Delhi, IndiaJob Description : · Customer Support : · - Provide exceptional technical support to customers via phone, email, and chat. · - Diagnose and troubleshoot customer issues related to our application, leveraging your expertise in Express, , DynamoDB/MongoDB, and AWS SQS. · - Effectiv ...
-
Production Support Engineer
2 weeks ago
Tech Mahindra Delhi, IndiaRequired Skills and Qualifications: · • Bachelor's degree in computer science, Information Technology, or a related field. · • Proven experience in supporting Windows server and desktop environments. · • Strong technical skills in managing and troubleshooting various peripheral d ...
-
Workato Integration Production Support
8 hours ago
SourceBae Delhi, IndiaJob Title: · Workato Integration Production Support · Location: · Remote, India · Job Type: · Long Term · Job Description · We are seeking technically sound professionals to join our team as Workato Integration Production Support. This role involves monitoring and maintaining int ...
-
Product Support Engineer
2 weeks ago
Epitome Corporation Pvt. Ltd. Delhi, IndiaWe are looking for a support engineer to manage live streaming and other online/on site support. Our all the products are related to cloud based live streaming and the core responsibility is to manage the customer support. · Key Responsibilities: · Management and support of the s ...
Product Support - Delhi, India - Jonas Software UK
![Default job background](https://contents.bebee.com/public/img/bg-user-ex-1.jpg)
Description
:Job Title:
Product Support – Support Lead Band DJob Summary/Objective:
Product Support is a function with our professional services organisation is the face of our clients who use our software products and services.
Product Support is a key function within our organisation responsible for ensuring the software product and services are working as expected.
Product Support teams works with various cross functional teams within C&R to ensure any issues or problems reported by our clients are resolved in a timely and effective manner.
The role of Support Lead Band D is to ensure that the support team functions effectively and efficiently to meet the needs of customers or clients.
Key Responsibilities:Key Responsibilities of a Product Support – Support Lead are to:
Troubleshoots Issues:
Takes a key role in troubleshooting activities by analysing the logs, running SQL queries, recreating the problem in internal/lower environments.
Willing to work outside of business hours to resolve critical issues and ensures availability for the on-call rota.
Ticket Management:
Co-ordinates Support Team activities to ensure effective and efficient triage of incoming tickets and timely response to the customer issues raised.
Ensures consistent provision of efficient and effective quality communication to customers including rationale for actions being taken and resolutions being implemented.
Takes ownership of tickets from initiation to resolution ensuring high customer satisfaction.Collaboration:
Acts as a key focal point for Support Services collaboration with Engineering, Professional Services, DevOps and other departments within C&R using established processes to resolve client reported issues effectively and efficiently.
Process Improvement
:
Continuously evaluates product support processes and practices, regularly identifying areas for improvement and suggesting strategies to enhance efficiency and effectiveness
Team Participation:
Mentors junior team members and participates in recruitment process.
Able to work on shifts as needed by the organisation and acts as a point of escalation as required.
Key Competencies:
Customer Focus
:
Dedicated to meeting the expectations and requirements of internal and external customers; gathers first-hand customer feedback and utilises it drive continual improvement of products and services; always customer focussed establishes and maintains effective relationships with customers, gaining their trust and respect
Ethics and Values:
Adheres C&R Software's core values and beliefs during both good and bad times; acts in line with those values; rewards the right values and disapproves of others; practices what he/she preaches
Functional/Technical skills:
Has the functional and technical knowledge and skills to do the job to a high standard.
Picks up on technical things quickly; can learn new skills and knowledge; is good at learning new industry, company, product, or technical knowledge; does well in technical courses and seminars.
Peer relationships:Can quickly find common ground and solve problems for the good of all; can represent his/her own interests and yet be fair to other groups; can solve problems with peers with a minimum of noise; is seen as a team player and is cooperative; easily gains trust and support of peers; encourages collaboration; can be candid with peers
Time Management:
Uses his/her time effectively and efficiently; values time; concentrates his/her efforts on the more important priorities; gets more done in less time than others; can attend to a broader range of activities
Written Communication:
Can write clearly and succinctly utilising a variety of communication methods in multiple communication settings; can get messages across that have the desired effect
Role-SpecificDealing With Ambiguity:
Can effectively cope with change; can shift gears comfortably; can make decisions with limited information where necessary; can manage multiple tasks/activities at different stages of completion simultaneously; can comfortably manage risk and uncertainty
Composure:
Cool under pressure; can remain professional and not take feedback personally; can be relied upon to remain calm in stressful circumstances; can remain focussed when dealing with the unexpected; doesn't show frustration when resisted or blocked; is a settling influence in a crisis
Problem Solving:
Uses rigorous logic and methods to solve difficult problems and develop effective solutions; probes all fruitful sources for answers; is proactive; can see hidden problems; has excellent analytical skills; searches for root causes
Conflict Management:
Steps up to conflicts, seeing them as opportunities; reads situations quickly; good at focused listening; can hammer out tough agreements and settle disputes equitably; can find common ground and get cooperation with minimum noise.
:
Can deal comfortably with more senior managers; can present to more senior managers without undue tension and nervousness; understands how senior managers think and work; can determine the best way to get things done with them by talking their language and responding to their needs; can craft approaches likely to be seen as appropriate and positive.
Decision Quality:
Makes good decisions (without considering how much time it takes) based upon a mixture of analysis, wisdom, experience, and judgment; most of his/her solutions and suggestions turn out to be correct and accurate when judged over time; sought out by others for advice and solutions.
Required Skills and Qualifications:
Degree or Higher qualification in Computer Science or related subject.
Excellent written and verbal communication skills.
Excellent problem-solving skills.
A minimum of 8-10 years of experience as application / product support.
Excellent OS skills – both Windows and Linux.
Sound knowledge of batch and shell commands.
Strong knowledge of Cloud technologies, particularly AWS.Experience in troubleshooting Java and browser-based web applicationGood knowledge of REST APIsSound working knowledge with any of DBMS (MS SQL Server, PostgreSQL/AuroraPostgres, Oracle, mySQL).Good understanding of configuration of web/application servers (WebSphere, Apache, Tomcat, , etc.).
Reporting Structure:
The position is
hybrid
primarily based in the C&R Software Office in
Bangalore, India
reporting to the
Global Head of Product Support
.#LI-RG1
Business Unit:
Jonas Collections and Recovery - IndiaScheduled Weekly Hours:
40Number of Openings Available:
1Worker Type:
RegularMore About Jonas Software:
Jonas Software is the leading provider of enterprise management software solutions to the Country and Golf Clubs, Foodservice, Construction, Fitness & Sports, Attractions, Salon & Spa, Education, Radiology/Laboratory Information Systems, and Product Licensing industries.
Within these vertical markets, Jonas is made up of over 65 distinct brands, which are respected and leaders within their own domain.
Jonas' vision is to be the branded global leader across the aforementioned vertical markets and to be recognized by customers and respective industry stakeholders as the trusted provider of 'Software for Life' and as an ambassador for technology, product innovation, quality, and customer service.
Jonas Software is the valued technology partner of over 60,000 customers worldwide in more than 30 countries. Jonas employs over 2,000 skilled individuals consisting of a cross-section of industry experts and technology professionals.Jonas is headquartered in Canada and also operates offices throughout North America, the United Kingdom, Europe, Australia New Zealand and Africa.
Jonas is a 100% owned subsidiary of Constellation Software Inc., headquartered in Toronto and traded on the S&P/TSX 60.