- Provide exceptional engagement as our customer's initial contact with the Global Customer Support team
- Acknowledge the customer's concern, empathizing with them, analyzing the information they've provided
- Asking questions that refine your initial analysis
- Leverage your technical expertise to ensure timely, accurate solutions
- Determine when deeper technical investigation and collaboration are necessary.
- An enthusiastic troubleshooter with a passion for helping customers in a fast-paced, collaborative environment
- Able to quickly understand the customer's challenges, identify the root cause, and find creative solutions to technical problems
- A skilled communicator able to clearly share your knowledge and recommendations to a wide audience including those with technical and non-technical backgrounds
- Committed to delivering excellence to our customers, our company, and our colleagues.
- Effective communication and presentation skills with both technical and non-technical
- Ability to empathize with the customer
- Experience troubleshooting customer issues
- Ability to read, write, and interpret multiple programming and scripting languages, such as Java, React, Groovy, Java Script
- Windows and Linux OS experience
- Cloud-based software application experience, including installation, administration, and troubleshooting
- Ability to analyze error logs for Java programs, Windows OS, Linux OS
- Passion to continue learning
- Advanced knowledge of performance tuning techniques and tools
- Amazon Web Services (AWS), Microsoft Azure, and/or Google Cloud Platform (GCP)
- Understanding of database administration
- Understanding of network fundamentals, including network trace analysis
- API design and development experience
- Thorough understanding of how data is transmitted securely across the network
- Boomi platform certifications and/or knowledge
- NetSuite, Salesforce, Hadoop, Linux system administration
- Knowledge of Postman and OAuth 2.0
- IT Consultant or Software Developer experience
- 4 years of work experience in Boomi support.
-
Desktop Support Engineer L2
2 weeks ago
Excis Compliance ltd Delhi, IndiaJob DescriptionDesktop Support Specialist nabízí technickou podporu pro desktopové systémy, software a síťové problémy. Pomáhá uživatelům s odstraňováním a řešením hardwarových a softwarových problémů. Spravuje také konfigurace systémů, instalace a aktualizace, aby zajistil optim ...
-
Network Support Engineer@delhi
3 weeks ago
Growthhub Consultants Delhi, India**Education Qualification-Any Technical Degree** · **Experience-1- 2 yrs** · **Salary-25,000-28,000** · **Key Responsibilities** · **1. Supplier and Network Management** · - Arrange and install network as directed by the senior network engineer. · - Screen network performance and ...
-
IT Support Engineer
3 weeks ago
Parmar Staffing Ltd Delhi, IndiaJob Description · This is a remote position. · IT Support Engineer - SAAS - Remote · We are hiring for a fully remote IT Support Engineer to work with a SAAS business based in the UK. · The role will be supporting users of the SAAS product. · You will have at least 3 years experi ...
-
IT Support Engineer
5 days ago
Black Pearl Consult Delhi, IndiaJob Description · We are seeking a dedicated and skilled · IT Support Engineer · to join our client's team. The ideal candidate will provide technical support and assistance to ensure the efficient operation of IT systems and services. This role involves troubleshooting hardware ...
-
Support Engineer
3 weeks ago
Analytix Business Solutions (India) Pvt. Ltd. Delhi, IndiaBasic knowledge of VLAN, STP, SSH, SNMP V3, Port Security, ACL, EIGRP, TACACS+ vs RADIUS, NetFlow etc.Basic configuration of router, LAN switch, Firewall, wireless, servers, backup systems etc.Perform network maintenance and system upgrades including service packs, patches, hot f ...
-
IT Support Engineer
2 weeks ago
Solifi Delhi, IndiaGreat vacancy IT Support Engineer hiring now · Great vacancy IT Support Engineer hiring nowCurrent VacanciesGet StartedApplicant Portal : Job Details: IT Support Engineer · Full details of the job. · Vacancy NameIT Support EngineerVacancy NoVN578Job TitleIT Support EngineerWork L ...
-
Support Engineer
2 weeks ago
MigrationIT Delhi, IndiaJob DescriptionEnd User Device Support. · Designing and implementing new network devices and/or improving the efficiency of current networks. · Installing, configuring and supporting network equipment, including routers, proxy servers, switches,DNS, DHCP and WAN/LAN.Configuring N ...
-
Support Engineer
2 weeks ago
SailPoint Delhi, IndiaThis position (part of our Customer Support Team) is responsible for working directly with SailPoint field personnel and customers to identify, troubleshoot, and resolve technical problems directly or in conjunction with our engineering teams.To be located in Pune, IndiaResponsib ...
-
IT Support Engineer
2 weeks ago
Excis Compliance ltd Delhi, IndiaJob DescriptionWe are searching for a solution-focused · desktop support technician · to provide our employees with hands-on, systematic support. The desktop support technician should receive IT-related concerns, and then proceed to diagnose and solve these issues. You should als ...
-
Software Support Engineer
3 weeks ago
Trilliant delhi, IndiaTrilliant offers a universal communications platform that is at the convergence of the smart grid, smart city, and global Industrial Internet of Things (IIoT) applications. We bring together multi-technology solutions, global capabilities, and mission-critical communications to d ...
-
Cloud Support Engineer
3 weeks ago
MicroStrategy Delhi, IndiaCloud Support Engineers are responsible for providing technical support for a set of MicroStrategy Products. This person dedicates his/her time to resolving customer issues, contributing to the growth of our MicroStrategy Community, and further growing their MicroStrategy Product ...
-
Network Support Engineer
2 weeks ago
INT ENTERPRISES Delhi, IndiaCompany Description · INT ENTERPRISES is an established company with 22 years of experience in providing excellent service to numerous clients internationally. We believe in selecting only the best professionals to join our team, ensuring that every team member is thoroughly vett ...
-
Product Support Engineer
2 weeks ago
SkySys Delhi, IndiaRole: · Product Support Engineer (Big Data / Hadoop) · Position Type: · Full-Time Contract (40hrs/week) · Contract Duration: · Long Term · Work Hours: · IST (India Time Zone) · Work Schedule: · 8 hours/day (Mon-Fri) · Location: · 100% remote (can work from anywhere in India) · Jo ...
-
Technical Support Engineer
3 weeks ago
Radware New Delhi, IndiaRadware has changed how businesses are securing the digital experience. As a result, it's now the recognized industry leader and undergoing explosive growth in the rapidly expanding security market. · A leading provider of cyber security and application delivery solutions, Radwar ...
-
Software Support Engineer
3 weeks ago
Trilliant new delhi, IndiaDescription · : Trilliant is currently hiring a Software Support Engineer who will report to the Director of Customer Operations. The Support Engineer (SE) is responsible for direct (L2/L3) interaction with Trilliant's customers and channel partners in support of new and existi ...
-
Wireless Support Engineer
3 weeks ago
CallTek Delhi, IndiaWireless Support Engineer · About the job : · Staff4Me is currently seeking a knowledgeable and dedicated Wireless Support Engineer to join our team. · As a Wireless Support Engineer, you will be responsible for providing technical support and troubleshooting assistance for wire ...
-
Technical Support Engineer
2 weeks ago
Telefire Delhi, IndiaTelefire, a leading company in Buildings Technology from Israel, is seeking a Technical Director to work with us and establish our presence in India. · Telefire has been the leading manufacturer of fire control panels and detectors for over 45 years. Alongside its line of fire de ...
-
Desktop Support Engineer
2 weeks ago
D2N Solutions Delhi, IndiaCompany Description · D2N Solutions specializes in providing Talent and Solutions to help companies build teams. They find leaders and team players who are experts in their domains to grow businesses and fit in their culture. The team consists of recruitment, compliance, finance, ...
-
Customer Support Engineer
3 weeks ago
Nektar Delhi, IndiaFirstly, what's · ? · For starters, is a platform that integrates with GTM team's engagement tools (such as email and calendar) on one side and CRM on the other. Through the integration, the engagement and contact data from the email and calendar flow into CRM. In the process, ...
-
ADF Support Engineer
3 weeks ago
Swift Strategic Solutions Inc Delhi, IndiaA technology services client of ours is looking for multiple · ADF Support Engineer · to join them on a Full Time basis. Here are more details about the role. · Role: Azure Data factory-Support Engineer · Key Skills: ADF, Azure Cloud Services, Azure Synapse, ADLS, Azure SQL, Blob ...
Product Support Engineer - Delhi, India - Boomi
![Default job background](https://contents.bebee.com/public/img/bg-user-ex-1.jpg)
Description
About Boomi and What Makes Us Special
Are you ready to work at a fast-growing company where you can make a difference? Boomi aims to make the world a better place by connecting everyone to everything, anywhere.
Our award-winning, intelligent integration and automation platform helps organizations power the future of business. At Boomi, you'll work with world-class people and industry-leading technology.
We hire trailblazers with an entrepreneurial spirit who can solve challenging problems, make a real impact, and want to be part of building something big.
If this sounds like a good fit for you, check out or visit our Boomi Careers page to learn more.
The Boomi Global Customer Support team guides our customers to optimize the Boomi platform to achieve their business outcomes. Our global team provides around-the-clock support to ensure our customers' success with the Boomi platform.
As a Boomi Software Support Engineer on our Backlog, you will:
Engage with our customers through virtual meetings, chat, and email to manage their expectations, set priorities and resolve technical issues related to our products, including configuration and networking.
Work closely with our Product and Engineering teams providing customer feedback to help identify new features and functions
Drive support cases from 9:30a-6:30p IST (Monday - Friday); participate in on-call rotations; have hours flexibility
Work remotely
As a Boomi Software Support Engineer, you are:
Essential Requirements
Desired Experience
Be Bold. Be You. Be Boomi.
We take pride in our culture and core values and are committed to being a place where everyone can be their true, authentic self.
Our team members are our most valuable resources, and we look for and encourage diversity in backgrounds, thoughts, life experiences, knowledge, and capabilities.
All employment decisions are based on business needs, job requirements, and individual qualifications.Boomi strives to create an inclusive and accessible environment for candidates and employees.
If you need accommodation during the application or interview process, please submit a request to This inbox is strictly for accommodations, please do not send resumes or general inquiries.