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    Assistant General Manager - chennai, India - ICCS

    ICCS
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    Description

    Position: Assistant General Manager

    Experience: 15-20 Years

    Location: Chennai

    Notice Period: Immediate - 30 Days

    To handle the entire location as a Site head.

    He / She should be from a local area and must have an experience in third party call center for at least 8 years

    Job Responsibilities

    Responsible to manage capacity Planning, Scheduling, Forecasting, Real Time Management, and Reporting

    To coordinate with operations and various departments on a regular basis

    Daily Monitor all required KPIs effectively to ensure they meet their targets

    Effectively manage outage scenarios

    Manage ad-hoc requirements from Ops & any other functions

    Discuss daily / weekly performance with stakeholders

    Outlier management for all efficiency parameters

    Analysis Strong Analytical skills

    Should be able to handle & achieve the departmental requirements

    Accurate and Timely reporting

    Client Management Internal and External

    Ability to work on data and generate various types dashboards, reports/ad-hoc reports

    Meeting client requirements within TAT and with accuracy

    Desired Candidate Profile

    Handle Operations, IT, HR, Admin, T&Q, MIS and WFM for the local site

    Responsible for Manpower availability and client SLAs

    Should be responsible for generating full revenue for the location

    Should be responsible for th e growth of a center

    Should have good knowledge of local call centers in that area

    Should lead hiring, Training and Quality at the local site level

    Must have a local language knowledge and understanding of local culture

    Should be self-motivated for growth of a center

    Should be responsible for P&L for that location

    Should have a strong eye for reviewing the data

    Should have good persona for leading a center


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