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Assistant General Manager - chennai, India - ICCS
Description
Position: Assistant General Manager
Experience: 15-20 Years
Location: Chennai
Notice Period: Immediate - 30 Days
To handle the entire location as a Site head.
He / She should be from a local area and must have an experience in third party call center for at least 8 years
Job Responsibilities
Responsible to manage capacity Planning, Scheduling, Forecasting, Real Time Management, and Reporting
To coordinate with operations and various departments on a regular basis
Daily Monitor all required KPIs effectively to ensure they meet their targets
Effectively manage outage scenarios
Manage ad-hoc requirements from Ops & any other functions
Discuss daily / weekly performance with stakeholders
Outlier management for all efficiency parameters
Analysis Strong Analytical skills
Should be able to handle & achieve the departmental requirements
Accurate and Timely reporting
Client Management Internal and External
Ability to work on data and generate various types dashboards, reports/ad-hoc reports
Meeting client requirements within TAT and with accuracy
Desired Candidate Profile
Handle Operations, IT, HR, Admin, T&Q, MIS and WFM for the local site
Responsible for Manpower availability and client SLAs
Should be responsible for generating full revenue for the location
Should be responsible for th e growth of a center
Should have good knowledge of local call centers in that area
Should lead hiring, Training and Quality at the local site level
Must have a local language knowledge and understanding of local culture
Should be self-motivated for growth of a center
Should be responsible for P&L for that location
Should have a strong eye for reviewing the data
Should have good persona for leading a center