Jobs
>
Noida

    Technical Product Consultant II - Noida, India - Adobe

    Adobe
    Adobe Noida, India

    1 week ago

    Adobe background
    Full time
    Description

    Our Company

    Changing the world through digital experiences is what Adobe's all about. We give everyone—from emerging artists to global brands—everything they need to design and deliver exceptional digital experiences We're passionate about empowering people to create beautiful and powerful images, videos, and apps, and transform how companies interact with customers across every screen.

    We're on a mission to hire the very best and are committed to creating exceptional employee experiences where everyone is respected and has access to equal opportunity. We realize that new ideas can come from everywhere in the organization, and we know the next big idea could be yours

    Our company

    At Adobe, we're changing the world. How? We give people the tools to bring their ideas to life and create content that makes life more fun and work more meaningful. We give businesses and organizations the power to truly engage their customers. We're the ones behind the gorgeously designed content that streams across your laptop, TV, phone, and tablet every day—and we're the ones who harness the massive power of big data to help companies move from data to insight and insight to action by delivering content that people crave most.

    The Challenge

    The AEM Customer Care team provides round the clock technical assistance for the Adobe CQ, Scene7 and DAM solutions. We are the key contacts between customers and internal departments to maintain satisfaction and resolution to all customer issues.

    Technical Support Consultants provide accurate and timely technical support to Adobe customers via telephone and portal. They manage support issues of complex and technical nature with varying degrees of priority. They address incidents within predetermined service levels, requiring the ability to multi-task and prioritize. They carry out projects as assigned and support other team members in order to represent Adobe in a professional manner.

    What you'll do


    •Provide customer support and troubleshoot customer reported complex issues such as JVM Heap Dump Analysis, Thread Dump Analysis and Performance issues for AEM.


    •Fix Bugs through Code Changes in the later versions of AEM in collaboration with Engineering Team.


    •Troubleshoot, validate and report customer submitted bug reports.


    •Provide Support Fix to customer for AEM, if changes are trivial.


    •Drive measurably high levels of customer satisfaction that lead to customer loyalty and retention


    •Acts as a customer advocate ensuring all customers' voices are heard.


    •Liaise with engineering/product management to ensure customers' desires for future product development are heard


    •Address customer concerns and questions, large and small, in an effective and timely manner


    •Understand the real world impact that issues and defects have on customers


    •Work closely with customers to understand their business and how best to assist them in using Adobe Experience Manager


    •Assist in testing new and enhanced product features


    •Manage incidents professionally and within stated timelines


    •Accurately record and maintains incident in accordance with department standards


    •Participate in department team meetings


    •Assist in special projects and other duties as assigned

    What you need to succeed


    •Either a Bachelor or Masters degree in Computer Science plus 2-4 years' experience in the Web and/or ECMS technologies space


    •Strong knowledge of Web technologies especially JAVA/J2EE (e.g. coding, garbage collection tuning, heap dump & thread dump analysis) and JavaScript, Content Management Systems (CMS), website architecture


    •Proficiency in REST API, HTML, DHTML, CSS, XML, AJAX, JQuery, Apache & IIS


    •Working knowledge of different OS including WIN, UNIX, LINUX, Solaris


    •Experience and ability to conceptually understand the implications and propose architectures for large Web based solutions of different sizes, their implications on the solution concept and development as well as understanding the impact of caching and other performance related measures


    •Support all kinds of product related issues e.g. architecture, infrastructure, functionality, development, integration, migration etc.


    •Analysing critical issues for providing RCA and taking corrective measures to avoid recurrence of similar issues


    •Recognizing areas that require patching and upgradation for fixing vulnerabilities


    •Excellent oral and written communication skills; the ability to articulate technical solutions and how they can solve customer business problems to all audiences including non-technical


    •Effective dialogue building skills; listening, good Q&A skills

    Adobe is proud to be an Equal Employment Opportunity and affirmative action employer. We do not discriminate based on gender, race or color, ethnicity or national origin, age, disability, religion, sexual orientation, gender identity or expression, veteran status, or any other applicable characteristics protected by law. Learn more.

    Adobe aims to make accessible to any and all users. If you have a disability or special need that requires accommodation to navigate our website or complete the application process, email or call

    Adobe values a free and open marketplace for all employees and has policies in place to ensure that we do not enter into illegal agreements with other companies to not recruit or hire each other's employees.

  • Bharuwa Solutions Private Limited

    Product Consultant

    1 week ago

    Bharuwa Solutions Private Limited Noida, India

    UG : B.Tech/B.E. Computer Science · PG : MCA/MBA - Computers, M.Tech - Any Specialization · Job Description : · Manufacturing Industry background using ERP application 5 years of experience with 80% Functional and 20% technical in supply chain (Order Management, Inventory and p ...

  • Sinch

    Product Consultant

    7 hours ago

    Sinch Noida, India

    We are Sinch. The world's number one in mobile engagement, helping amazing companies communicate with customers. And whether you know us or not, you've used our tech. From the life-changing to the timesaving, we're helping over 3,000 businesses to interact with people like never ...

  • Adobe

    Senior Technical Product Consultant

    1 week ago

    Adobe Noida, India Full time

    Our Company · Changing the world through digital experiences is what Adobe's all about. We give everyone—from emerging artists to global brands—everything they need to design and deliver exceptional digital experiences We're passionate about empowering people to create beautiful ...

  • Adobe

    Senior Technical Product Consultant

    1 week ago

    Adobe Noida, India Full time

    JOB LEVEL · P20EMPLOYEE ROLE · Individual ContributorThe challenge · Adobe Technical Product Consultants provide accurate and timely technical support to Digital Marketing customers via telephone and email. They manage support issues of a complex and technical nature with varyin ...

  • Adobe India

    Technical Product Consultant II

    5 days ago

    Adobe India Noida, India Full time

    Job Description · Our Company · Changing the world through digital experiences is what Adobeu2019s all about. We give everyoneu2014from emerging artists to global brandsu2014everything they need to design and deliver exceptional digital experiences Weu2019re passionate about empo ...

  • Avani Consulting

    Mutual Funds Sales

    1 week ago

    Avani Consulting Noida, India

    **Roles and Responsibilities** · To promote all the product line of Mutual FundTo up sell Mutual Fund products to Retail/HNI ClientsTo generate fresh leads and acquire clients through reference to shore up the clienteleTo achieve sales and revenue targets spread across product mi ...

  • Rapidflow

    Ebs Om Functional Fulltime Job

    3 days ago

    Rapidflow Noida, India Full time

    **_About Rapidflow Inc._** · Rapidflow is a fast-growing US based software development and consulting company in the area of Oracle Value Chain Planning, Product Lifecycle Management, Master Data Management, Business Intelligence, EBS, Cloud and NetSuite. Our products and service ...

  • Kcloud technologies

    Sales Executive

    3 days ago

    Kcloud technologies Noida, India

    Position Overview: The Business Development Manager for Salesforce Consulting Services and Products is responsible for driving sales and revenue growth for Salesforce-related services and products in the international market. This role involves managing the end-to-end sales proce ...

  • Rapidflow

    Multiple Opportunity for Supply Planning and Demand

    3 days ago

    Rapidflow Noida, India

    **_About Rapidflow Inc._** · Rapidflow is a fast-growing US based software development and consulting company in the area of Oracle Value Chain Planning, Product Lifecycle Management, Master Data Management, Business Intelligence, EBS, Cloud and NetSuite. Our products and service ...

  • Asthajyoti Info & Placement Services

    Marketing Executive

    1 week ago

    Asthajyoti Info & Placement Services Noida, India

    marketing executive in noida · - Marketing ExecutiveNoida · RSS Feed · Experience in direct marketing and specification of EPC Projects, products to architects, builders, different · business areas verticals · Should be able to identify new markets for the company's products in a ...

  • Rapidflow

    Kafka/ Nodejs

    1 week ago

    Rapidflow Noida, India

    **_About Rapidflow Inc._** · Rapidflow is a fast-growing US based software development and consulting company in the area of Oracle Value Chain Planning, Product Lifecycle Management, Master Data Management, Business Intelligence, EBS, Cloud and NetSuite. Our products and service ...

  • BirlaSoft

    Solution Architect

    1 week ago

    BirlaSoft Noida, Uttar Pradesh, India

    Country/Region: IN- Requisition ID: Work Model: · - Position Type: · - Salary Range: · - Location: INDIA - NOIDA- BIRLASOFT OFFICE**Title**:Solution Architect**: · - Description: · - **Job Title**: AIOps Pre-sales Consultant · **Experience Level**: 5-10 years · We are seeking a k ...

  • Enterslice Pvt Ltd.

    Environmental Sales Executive

    1 week ago

    Enterslice Pvt Ltd. Noida, India

    This is a full-time onsite role for an Environment Consultant Sales position located in Noida. As an Environment Consultant Sales, you will be responsible for selling environmental consulting services to clients. This includes identifying, developing, and closing sales leads; est ...

  • Nickelfox

    Talent Acquisition Executive

    3 days ago

    Nickelfox Noida, Uttar Pradesh, India

    **Job Information**: · Work Experience · **3+ Years*** · Industry · **IT Services*** · City · **Noida*** · State/Province · **Uttar Pradesh*** · Country · **India*** · Zip/Postal Code · **201309** · **About us**: · At **Nickelfox**, we use our passion for technology and understan ...

  • Nexus Consulting Solutions

    Academic Counselor

    2 days ago

    Nexus Consulting Solutions Noida, India

    Role Description · This is a full-time, on-site role for a Study Abroad Academic Counsellors for Noida location. The Study Abroad Academic Counsellors will be responsible for communicating with students, offering educational consulting services, guiding clients through visa proce ...

  • Professional Utilities

    E-commerce Executive

    5 days ago

    Professional Utilities Noida, India

    Minimum 1 years of experience · - Create product listings on Amazon, Flipkart, Snapdeal, Paytm etc. · - Content creation and Cataloging · - Order processing and dispatch of products · - Coordinate with client to ensure inventory data · - Address customer complaints · - Coordinate ...

  • Brandmuscle

    Customer Service Associate

    1 week ago

    Brandmuscle Noida, India

    **About Local Marketing Sales Consultant** · The Local Marketing Sales Consultant is responsible for the local partner communication and implementation of client marketing programs. It is both an inbound, outbound and consultative sales role fostering a relationship with our loca ...

  • Binmile Technologies

    Hunter Sales

    5 days ago

    Binmile Technologies Noida, India

    **Hunter Sales**: · **Noida · **Company Intro**: · Binmile is a global fast-growing outsourced IT Services Company, with a culture that is passionate about innovation and automation. Our mission is to create an extraordinary impact on the world through our culture and digital tec ...

  • Ava Placement Services

    Marketing Executive

    1 week ago

    Ava Placement Services Noida, India

    **Designation - Marketing Executive** · Qualification : MBA (Marketing & Sales)/12 No. of Vacancy : 05 · Experience : 0-2 years · Salary : 15-20K · Gender : Male /Female · - Experience in direct **marketing **and specification of EPC Projects, products to architects, builders, di ...

  • BMCS India

    Makeup Artist

    5 days ago

    BMCS India Noida, India

    **Client Consultation**: Conduct thorough consultations with clients to understand their preferences, skin type, and desired makeup looks. · - **Color Matching**: Select suitable makeup products and shades based on clients' skin tone, complexion, and personal preferences. · **Job ...