Jobs
>
Mumbai

    Sr. Quality Manager - Mumbai, India - Traya

    Traya
    Traya Mumbai, India

    3 weeks ago

    Default job background
    Accounting / Finance
    Description

    Responsibilities:

    • Quality Assurance: Oversee and uphold company quality standards for phone-based customer interactions.
    • Team Leadership: Manage a team of quality analysts and coordinators, including hiring, training, and performance evaluations.
    • Process Improvement: Identify opportunities for enhancing efficiency and customer satisfaction, implementing strategies accordingly.
    • Data Analysis: Analyze quality data and customer feedback to identify trends and areas for improvement, making data-driven decisions.
    • Compliance: Ensure team adherence to all applicable laws, regulations, and company policies, particularly in highly regulated industries.
    • Training and Development: Provide ongoing training and coaching to quality analysts to enhance evaluation skills and maintain industry best practices.
    • Reporting: Generate and present regular reports on quality metrics, performance, and areas needing attention to senior leadership.
    • Stakeholder Communication: Collaborate with various stakeholders, including customer service teams and management, to address quality-related issues and develop action plans.
    • Continuous Improvement: Initiate and lead projects aimed at improving voice processes and customer experiences.
    • Conflict Resolution: Address conflicts within the team, working towards positive resolutions for a productive work environment.
    • Customer Focus: Maintain a customer-centric approach, ensuring interactions meet or exceed customer expectations.

    Qualifications:

    • Bachelor's degree.
    • 4 years of experience in quality assurance, preferably in a phone-based customer service environment.
    • Proven leadership skills with experience managing a team.
    • Strong analytical skills, with the ability to interpret data and make actionable recommendations.
    • In-depth knowledge of compliance requirements in [specific industry].
    • Excellent communication and interpersonal skills for stakeholder engagement.
    • Ability to drive continuous improvement initiatives.
    • Conflict resolution and mediation skills.
    • Customer-centric mindset with a focus on delivering exceptional customer experiences.
  • Marriott International

    Quality Manager

    1 week ago

    Marriott International mumbai, India

    JOB SUMMARY · The position is responsible for implementing quality assurance processes that meet the company's mission and brand standards, target customer needs, ensure employee satisfaction, and focus on continuous improvement at the property level. This position champions th ...

  • Lenovo

    Quality Manager

    1 week ago

    Lenovo mumbai, India

    We are Lenovo. We do what we say. We own what we do. We WOW our customers. · Lenovo is a US$62 billion revenue global technology powerhouse, ranked #217 in the Fortune Global 500, employing 77,000 people around the world, and serving millions of customers every day in 180 market ...

  • Lenovo

    Quality Manager

    1 week ago

    Lenovo mumbai, India Full time

    Description and Requirements · Job Description · As a Quality Assurance Specialist , you will be a critical part of our organization's commitment to delivering top-notch products and services. Your meticulous attention to detail and analytical mindset will ensure that our o ...

  • Johnson Controls

    Quality Manager

    1 week ago

    Johnson Controls mumbai, India Full time

    Objective / Purpose of duty: · Supporting the Project delivery function & Organization in terms of driving overall Quality Management Process. · Main responsibilities: · Overall responsible to Maintain Quality Process as per JCI & Standards. · to maximize the profitability o ...

  • Lenovo

    Quality Manager

    1 week ago

    Lenovo Mumbai, India

    We are Lenovo. We do what we say. We own what we do. We WOW our customers.Lenovo is a US$62 billion revenue global technology powerhouse, ranked #217 in the Fortune Global 500, employing 77,000 people around the world, and serving millions of customers every day in 180 markets. F ...

  • Worldline

    Manager - Quality

    1 week ago

    Worldline Mumbai, India

    Manager Quality · Mumbai · This is Worldline · We are the innovators at the heart of the payments technology industry, shaping how the world pays and gets paid. The solutions our people build today power the growth of millions of businesses tomorrow. From your local coffee shop ...

  • Burns & McDonnell

    Quality Manager

    1 week ago

    Burns & McDonnell mumbai, India Full time

    Description · Burns & McDonnell India is looking for an experienced individual with background in total quality · management and who is interested in growing their careers in an ISO-9001:2015 certified organization · which is listed as one of the "Great Places to Work" in Ind ...

  • Zigsaw

    Quality Manager

    1 week ago

    Zigsaw mumbai, India

    JobDescription 1)Experience 1yrs 2) JobLocation VasaiMumbai 3) Officetiming 9.30 am 7.30pm 4) Workingdays MondaySaturday 5)Salary up to 3.60LPA 6) EducationMechanical Engineer Preferred. · Responsibilities: Material Inspection:Conduct thoroughinspection of all incoming material ...

  • Worldline

    Manager - Quality

    3 weeks ago

    Worldline Mumbai, India Permanent

    Manager Quality · Mumbai · This is Worldline · We are the innovators at the heart of the payments technology industry, shaping how the world pays and gets paid. The solutions our people build today power the growth of millions of businesses tomorrow. From your local coffee shop t ...

  • Mace

    Quality Manager

    1 week ago

    Mace mumbai, India Full time

    At Mace, our purpose is to redefine the boundaries of ambition. We believe in creating places that are responsible, bringing transformative impact to our people, communities and societies across the globe. To learn more about or purpose, culture, and priorities, visit our . · Wi ...

  • Worldline

    Manager - Quality

    1 week ago

    Worldline mumbai, India

    Manager Quality · Mumbai · This is Worldline · We are the innovators at the heart of the payments technology industry, shaping how the world pays and gets paid. The solutions our people build today power the growth of millions of businesses tomorrow. From your local coffee sho ...

  • Zigsaw

    Quality Manager

    3 weeks ago

    Zigsaw Mumbai, India

    JobDescription · 1)Experience 1yrs2) JobLocation VasaiMumbai3) Officetiming 9.30 am 7.30pm4) Workingdays MondaySaturday5)Salary up to 3.60LPA6) EducationMechanical Engineer Preferred. · Responsibilities:Material Inspection:Conduct thoroughinspection of all incoming materials duri ...

  • Mace

    Quality Manager

    3 weeks ago

    Mace Mumbai, India Full time

    At Mace, our purpose is to redefine the boundaries of ambition. We believe in creating places that are responsible, bringing transformative impact to our people, communities and societies across the globe. To learn more about or purpose, culture, and priorities, visit our strateg ...

  • Mace

    Quality Manager

    3 weeks ago

    Mace Mumbai, India Full time

    At Mace, our purpose is to redefine the boundaries of ambition. We believe in creating places that are responsible, bringing transformative impact to our people, communities and societies across the globe. To learn more about or purpose, culture, and priorities, visit our strateg ...

  • Parle Agro Pvt Ltd

    Quality Assurance Manager

    2 weeks ago

    Parle Agro Pvt Ltd Mumbai, India

    To drive the 'Quality Awareness' culture across value chain for Beverages. · To drive Quality goals/KRA's and achieve the set targets year on year. · To identify, plan, document and manage the practices, activities and resources needed to meet quality Goals and objectives in mann ...

  • HamdanGlobal

    Site Quality Manager

    1 day ago

    HamdanGlobal Mumbai, India

    Job Location: Saudi Arabia · Company Description · With a focus on providing the right talent at the right time, HamdanGlobal is a trusted agency that connects individuals to their ideal jobs. They have a highly competent team that sources talent for various positions, from C-lev ...

  • Eduvanz

    Quality Assurance Manager

    1 minute ago

    Eduvanz Mumbai, India

    As a Customer Service Quality Assurance Manager, your goal will be to maintain a high and consistent level of support quality across the team. It will be your responsibility that regardless of the agent approached or the support channel used, customers always get excellent servic ...

  • The Indian Hume Pipe Co. Ltd.

    Quality Assurance Manager

    1 minute ago

    The Indian Hume Pipe Co. Ltd. Mumbai, India Full time

    Job responsibilities: · Responsible for analyzing and qualifying an organization's product to ensure it meets quality and manufacturing standards. · Typically work with other engineering teams to identify potential errors in the process or standard and design improvements that c ...

  • ZingHR

    Quality Assurance Manager

    3 weeks ago

    ZingHR Mumbai, India

    Job Responsibility :- · Develop, implement, and maintain a comprehensive QA strategy aligned with company goals. · Lead and manage a team of QA testers, providing coaching, mentorship, and performance management. · Create and maintain test plans, test cases, and other QA document ...

  • ZingHR

    Quality Assurance Manager

    3 weeks ago

    ZingHR Mumbai, India

    Job Responsibility :- · Develop, implement, and maintain a comprehensive QA strategy aligned with company goals. · Lead and manage a team of QA testers, providing coaching, mentorship, and performance management. · Create and maintain test plans, test cases, and other QA document ...