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Senior Account Manager - Bengaluru, India - Arsenal Infosolutions Pvt. Ltd
Description
Summary:
We are looking for a seasoned and results-oriented Senior Account Manager to join our team and play a vital role in managing our key accounts. You will be responsible for developing and maintaining strong relationships with high-value clients across various sectors, including large corporations, government agencies, and strategic partners.
Responsibilities
● Manage a portfolio of assigned key accounts within the IT solutions and services domain.
● Develop and implement strategic account plans to achieve revenue growth, client retention, and maximize account profitability.
● Conduct in-depth consultations to understand client needs and identify opportunities for delivering customized IT solutions and services.
● Foster strong and trusting relationships with key decision-makers at client organizations.
● Act as the primary point of contact, ensuring exceptional customer service and exceeding client expectations.
● Negotiate and close contracts, ensuring alignment with company objectives.
● Oversee project execution, working effectively with internal teams (technical, sales, support) to deliver solutions on time and within budget.
● Track and analyze account performance metrics, identifying areas for improvement and recommending strategic adjustments.
● Stay up-to-date on the latest IT solutions, products, and industry trends to provide informed recommendations to clients.
● Participate in developing and executing effective sales strategies tailored to specific accounts and target markets.
● Contribute to the generation of new leads and business opportunities.
Qualifications:
● 5-10 years of experience in a similar B2B sales role, within the IT solutions and services industry.
● Proven track record of exceeding sales targets and achieving revenue growth.
● Strong understanding of the IT solutions and services landscape, with a focus on products and technologies relevant to large enterprises and government organizations.
● Excellent communication, presentation, and negotiation skills.
● Ability to build and maintain strong relationships with clients at all levels.
● Exceptional customer service orientation with a commitment to client satisfaction.
● Proficient in CRM software and other relevant sales tools.
● Ability to work independently and manage multiple priorities effectively.
● Strong analytical and problem-solving skills.
Preferred Qualifications:
● Experience working with large corporations, government agencies, or strategic partners.
● Understanding of the specific challenges and opportunities faced by these client segments.