Jobs
>
Mohali

    Customer Support Team Lead - Mohali district, India - FINVASIA

    FINVASIA
    FINVASIA Mohali district, India

    1 week ago

    Default job background
    Accounting / Finance
    Description

    Job Description:

    We are looking to hire a Customer Support - Team Lead that will be closely working with the company's sales and operations department. We're looking for someone who has strong organisation skills. Customer CRM software and has a team-based approach to working. This is a demanding position and is suitable for candidates who have the ability to work under pressure. Candidates should be flexible to work shifts.

    Responsibilities Include:

    • Lead and manage a team of customer support representatives to ensure the delivery of prompt, efficient, and high-quality support services to new and existing clients.
    • Provide ongoing training, coaching and performance feedback to team members to enhance their skills, productivity, and customer service excellence.
    • Develop and implement standard operating procedures (SOPs) and best practices for handling customer inquiries, complaints, and escalations effectively and efficiently.
    • Monitor team performance metrics, including response times, resolution rates, customer satisfaction scores, and adherence to service level agreements (SLAs), and take corrective actions as needed to meet or exceed targets.
    • Act as a point of escalation for complex customer issues and complaints, resolving them in a timely and professional manner while maintaining positive client relationships.
    • Collaborate with other departments, such as sales and operations, to address customer concerns, implement process improvements and ensure regulatory compliance.
    • Foster a positive and inclusive work environment that promotes teamwork, collaboration, and continuous learning.
    • Prepare and present regular reports and performance updates to senior management, highlighting key achievements, challenges and opportunities for improvement within the customer support department.
    • Uphold company policies, values and ethical standards, ensuring compliance with all relevant regulations and guidelines governing the forex industry.

    Requirements:

    • Bachelor's degree in a related discipline is required.
    • 4-5 years of relevant experience.
    • Should have good written and verbal communication skills.
    • Proficiency in Microsoft Office: Excel, Word.
    • SLA Management
    • Proven ability to work with little supervision and identify issues requiring escalation
    • Ability to handle the team, coach, guide and instil responsibility .
    • Customer and team focused.
    • Evening & Night Shift (Rotational basis)

    *Immediate joiners are preferred.

  • Jungleworks

    Team Lead

    12 hours ago

    Jungleworks Sahibzada Ajit Singh Nagar, India

    JobTitle:TeamLead · Location:Mohali · JobSummary:Asa Team Lead at Jugnoo Fatafat you will be responsible for leadingand motivating a team of sales representatives to achieve salestargets and drive revenue growth. You will play a pivotal role indeveloping and implementing sales st ...

  • Codobux

    Android Team Lead

    1 week ago

    Codobux Sahibzada Ajit Singh Nagar, India

    Note: If you are from Mohali/Chandigarh, then only apply for this job. Otherwise, your application will be rejected directly. · Company Description · Codobux is a dynamic and innovative digital agency located in Sahibzada Ajit Singh Nagar. · Role Description · This is a full-tim ...

  • Pearce Services

    Accounting Team Lead

    1 week ago

    Pearce Services Sahibzada Ajit Singh Nagar, India

    Pearce Services Global is a leading provider of comprehensive solutions in Telecommunication. with a commitment to innovation and excellence, we serve a diverse clientele globally, offering tailored services to meet their unique needs. At Pearce, we believe in fostering a collabo ...

  • RChilli Inc.

    IT Manager Team Lead

    3 days ago

    RChilli Inc. Sahibzada Ajit Singh Nagar, India

    The IT Team Leaders envision and set goalsfor a companys information technology department. This pivotal roleinvolves managing our Hosting Cloud Services like OCIAWS GCP hardware resources and infrastructure and ensuring thesecure and efficient operation of our ITenvironment. The ...

  • Jungleworks

    Team Lead

    4 days ago

    Jungleworks Chandigarh, India

    As a Sales Team Lead at Jugnoo Fatafat, you will be responsible for leading and motivating a team of sales representatives to achieve sales targets and drive revenue growth. You will play a pivotal role in developing and implementing sales strategies, managing client relationship ...

  • Priority Technology Holdings

    Team Lead

    6 hours ago

    Priority Technology Holdings Chandigarh, India

    Responsibilities : · - Strong Development Skills in Java (JDK 1.7 OR 1.8) · - Java 7 Features : Enums, Annotations, Generics, Auto boxing, Loops, Concurrent APIs etc. · - Strong experience with J2EE, Core Java (Serialization, Synchronization, Concurrency, Reflection), Framewor ...

  • NexEver Pvt Ltd (Software Solutions)

    Web Development Team Lead

    5 days ago

    NexEver Pvt Ltd (Software Solutions) Sahibzada Ajit Singh Nagar, India

    Company Description · NexEver Pvt Ltd (Software Solutions) is a software development company located in Sahibzada Ajit Singh Nagar. We specialize in delivering high-quality software solutions including websites, apps, and marketing services. Our dedicated and qualified team is fo ...

  • Innvocon Learning Solutions

    Team Lead

    6 hours ago

    Innvocon Learning Solutions Chandigarh, India

    Responsibilities · 1. Design and build advanced applications for the aOS, iOS platform, consistent with DIVEROID's mission to enhance the diving experience. · 2. Collaborate with cross-functional teams to define, design, and ship new features tailored to our diverse user base. · ...

  • Hiring Prism LLP

    Net Team Lead

    6 hours ago

    Hiring Prism LLP chandigarh, India

    Preference will be given to local Chandigarh/Mohali/Panchkula candidates as there will be onsite interview. · Job Title : Dot Net Developer (Team Lead) · Location : Mohali (onsite) · Employment Type : Permanent · Job Role : · We are seeking a skilled Full Stack .NET Tech Lead to ...

  • Apptunix

    iOS Team Lead

    6 hours ago

    Apptunix chandigarh, India

    IOS- TL : · Design and build applications for the iOS platform · Ensure the performance, quality, and responsiveness of applications · Collaborate with a team to define, design, and ship new features · Identify and correct bottlenecks and fix bugs · Help maintain code qualit ...

  • HRS Group

    Team Lead Engineering JAVA

    1 hour ago

    HRS Group Chandigarh, India

    · HRS AS A COMPANY · HRS, a pioneer in business travel, aims to elevate every stay through innovative technology. With over years of experience, their digital platform, driven by ProcureTech, TravelTech, and FinTech, transforms how companies and travelers Stay, Work, and Pay. · ...

  • Talentport recruitment services

    Process Associate

    1 week ago

    Talentport recruitment services Mohali, Punjab, India

    Process Associate · Overview: · As a Process Associate, your primary responsibility is to support the lead generation efforts of the organization. You will be tasked with identifying potential leads, qualifying them, and nurturing relationships with prospects to ultimately conver ...

  • 46 Tech

    Cold Caller

    21 hours ago

    46 Tech Mohali, India

    **Roles and Responsibilities** · 1) Researching and identifying potential customer leads · 2) Gathering contact information for potential leads · 4) Qualifying leads as sales prospects · 5) Setting appointments or demos for the sales team to meet with qualified leads · 6) Trackin ...

  • HRS Group

    Team Lead Engineering JAVA

    1 week ago

    HRS Group Chandigarh, India

    HRS AS A COMPANY · HRS, a pioneer in business travel, aims to elevate every stay through innovative technology. With over 50 years of experience, their digital platform, driven by ProcureTech, TravelTech, and FinTech, transforms how companies and travelers Stay, Work, and Pay. · ...

  • QM Bitz

    Process Associate

    1 week ago

    QM Bitz Mohali, India

    **Roles and Responsibilities** · 1) Researching and identifying potential customer leads · 2) Gathering contact information for potential leads · 4) Qualifying leads as sales prospects · 5) Setting appointments or demos for the sales team to meet with qualified leads · 6) Trackin ...

  • Whizamet Services Pvt. Ltd.

    Marketing Executive

    4 days ago

    Whizamet Services Pvt. Ltd. Mohali, India

    **Responsibilities**: · - Utilize LinkedIn Sales Navigator to identify and target potential leads, prospects, and key decision-makers within defined industries and segments. · - Develop and execute a comprehensive LinkedIn outreach strategy to engage and nurture leads through per ...

  • LBM SOLUTIONS, Mohali

    International Sales Executive

    1 week ago

    LBM SOLUTIONS, Mohali Mohali, India

    We are looking for a passionate sales executive to join our sales team. The sales executive's responsibilities include generating leads, making sales calls, continuously updating our CRM database, and meeting sales targets. · **Sales Executive Responsibilities**: · - Setting sale ...

  • Code Corners

    IT Sales Executive

    1 week ago

    Code Corners Mohali, India

    Hiring For-: · IT sales executive (Fresher) · Location -: Mohali · Salary -: 25K · Requirement-: · Lead Generation and Sales Specialist is responsible for identifying potential customers, qualifying them, and · generating sales leads through various channels. They are also respon ...

  • QM Bitz

    Customer Acquisition

    1 week ago

    QM Bitz Mohali, India

    **Roles and Responsibilities** · 1) Researching and identifying potential customer leads · 2) Gathering contact information for potential leads · 4) Qualifying leads as sales prospects · 5) Setting appointments or demos for the sales team to meet with qualified leads · 6) Trackin ...

  • DIGI BROOKS

    SEO Executive

    1 week ago

    DIGI BROOKS Mohali, India

    Hey Job Seekers · We are looking for the SEO Team Lead (For Night Shift). · **Job Responsibilities.** · - Should handle a team of SEO Executive. · - The SEO lead would be responsible for leading and mentoring a team of the analyst to drive business goals · - Make decisions about ...