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    Customer Service Executive - Noida, India - ResoPro Training Services

    ResoPro Training Services
    ResoPro Training Services Noida, India

    1 week ago

    Default job background
    Full time
    Description

    Role: Customer Service - US Voice Process

    Location: Noida

    Salary : 6 LPA

    5 Days working

    • Call HR Neha:
    • Call HR Suresh:
    • Call HR Shipra:

    Key Responsibilities:

    Assist customers with inquiries, account-related concerns, and banking transactions via phone.

    Provide accurate and efficient resolution of customer issues, ensuring a positive customer experience.

    Maintain up-to-date knowledge of banking products, services, and policies.

    Document interactions and transactions accurately for record-keeping purposes.

    Collaborate with team members to achieve performance goals and maintain high-quality standards.

    Interested ones with relevant prior experience in a US/UK Banking Process/ US Banking Collection Experience can apply. (Min. 01 year experience)

    Qualifications:

    High school diploma or equivalent; college degree preferred.

    Prior experience in US/UK Banking Process.

    Exceptional communication skills and the ability to empathize and build rapport with customers.

    Basic computer proficiency and the ability to navigate various software applications.

    Flexible to work in rotational shifts and weekends.

    What We Offer:

    Competitive salary and performance-based incentives.

    Comprehensive training and ongoing professional development.

    Opportunity to work in a collaborative and inclusive work environment.

    Employee benefits, including health insurance and various other plans.

    Join us in making a difference in the lives of our valued customers while building a fulfilling career in the banking industry.

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