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    Head of Customer Relationship Management - Hyderabad, India - Radhey Constructions Private Limited

    Radhey Constructions Private Limited
    Radhey Constructions Private Limited Hyderabad, India

    1 day ago

    Default job background
    Real Estate
    Description

    Position Overview:

    Radhey Group is seeking a dynamic and experienced professional to join our team as the Head of CRM. As the Head of CRM, you will play a pivotal role in driving customer engagement, satisfaction, and loyalty across all stages of the real estate lifecycle. You will lead the development and implementation of CRM strategies and initiatives to enhance the overall customer experience and maximize business outcomes.

    Responsibilities:

    1. Develop and Implement CRM Strategies: Design and execute comprehensive CRM strategies aligned with business objectives to optimize customer acquisition, retention, and loyalty.

    2. Customer Journey Mapping: Analyze customer interactions and touchpoints throughout the real estate lifecycle to identify opportunities for improving customer experience and satisfaction.

    3. Data Management and Analysis: Oversee the collection, organization, and analysis of customer data to gain actionable insights and inform strategic decision-making.

    4. CRM System Management: Manage and optimize the CRM system to ensure efficient tracking and management of customer interactions, preferences, and feedback.

    5. Cross-Functional Collaboration: Collaborate closely with sales, marketing, and customer service teams to align CRM initiatives with overall business goals and objectives.

    6. Customer Segmentation and Targeting: Utilize segmentation strategies to identify high-value customer segments and tailor marketing and communication efforts accordingly.

    7. Feedback and Performance Monitoring: Establish feedback mechanisms to capture customer feedback and satisfaction levels, and continuously monitor and improve CRM performance metrics.

    8. Training and Development: Provide training and support to internal teams on CRM best practices, processes, and tools to enhance customer-centricity across the organization.

    9. Stay Updated on Industry Trends: Keep abreast of industry trends, emerging technologies, and best practices in CRM to drive innovation and competitive advantage.

    Qualifications:

    Bachelor's degree in Business Administration, Marketing, or a related field. MBA preferred.

    10-15 years of experience in CRM, preferably in the real estate industry.

    Proven track record of developing and implementing successful CRM strategies.

    Strong analytical skills with the ability to interpret complex data and generate actionable insights.

    Experience with CRM software platforms (e.g., Salesforce, HubSpot) and proficiency in data analysis tools.

    Excellent communication, interpersonal, and leadership skills.

    Strategic thinker with a customer-centric mindset and a passion for delivering exceptional customer experiences.

    If you are a results-driven CRM professional with a passion for real estate and a proven track record of driving customer engagement and loyalty, we invite you to apply for this exciting opportunity.

    Join us at Radhey Group and be part of a dynamic team dedicated to shaping the future of real estate and creating enduring value for our customers and communities.

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