Jobs
>
Assistant Manager
>
Gurgaon

    Assistant Manager - Gurugram, India - MakeMyTrip

    MakeMyTrip
    MakeMyTrip Gurugram, India

    2 days ago

    Default job background
    Description

    About the Opportunity

    Role: Operations - Customer Experience

    Level: Assistant Manager

    ReportingTo: Manager - Customer Experience

    Location: Gurgaon

    About the Function

    The Customer Experience Team focuses on improving the customer contactagendas like Customer Satisfaction, decreasing customer efforts and drivingIdentified Projects, which will enhance customer experience.

    About the Role

    This role will be a part of Customer Experience function wherein youwill be responsible to lead and manage the performance of the outsourcedpartner contact centres. The role would include working on key performanceindicators like CSAT/NPS/Escalations etc., Additionally, you should have a competencyto read data and build insights to action.

    What will you be doing

    • Leading and developing a team of 100+ associates with outsourced teams.
    • Responsible for the overall direction, coordination and performance of the team.
    • Identifying and eliminating barriers to accuracy, productivity, and quality.
    • Owning and driving performance metrics and guiding the outsourced vendors to achieve the target.
    • Solving complex Ticketing operations issues and proactively heading off negative service trends.
    • Developing and achieving performance goals and objectives in order to achieve customer promise expectations.

    Qualification & Experience

    • Graduate with 5-7 years of experience leading and managing team.
    • Experience in working on Voice Process & managing outsourced Contact Centers.
    • OTA or Travel Company management experience preferred.
    • Strong computer skills; Microsoft Office, Internet search skills

    Key Success Factors for the Role

    • First principle thinking to solve customer issues
    • Understanding of Customer data to draw actionable insights
    • Be open to experimentation
    • Execution Excellence: fast & accurate
  • McKinsey & Company

    Assistant Managing Editor

    2 days ago

    McKinsey & Company Gurgaon, India

    **Who You'll Work With**: · - In this role you'll be the part of McKinsey Global Publishing. · - The role will be based in Gurugram, India. · **What You'll Do**: · - You will assist with many facets of publishing and ensuring that best-practice processes are followed; liaising wi ...

  • EazyDiner

    Assistant Manager

    2 hours ago

    EazyDiner Gurugram, India

    Assistant Manager – Social Media Marketing · We are looking for a talented Social media manager to administer our social media accounts. You will be responsible for creating original content, managing posts and responding to followers. You will manage our company image in a cohes ...

  • Antara Senior Care

    Assistant Manager

    2 days ago

    Antara Senior Care Gurugram, India

    AGEasy by Antara is a leading Direct-to-Consumer (D2C) brand fully owned subsidiary of Max Group. We're a fast-paced and growing company, and we're looking for a talented Assistant Manager Category to join our team in the consumer electronics space. · Responsibilities: · Partner ...

  • IGT Solutions

    Assistant Manager

    1 day ago

    IGT Solutions Gurugram, India

    Assistant Manager: Inside Sales(Immediate Joiners Preferred) · Location: Permanent Remote · Responsibilities: · Develop strategies for both acquiring and nurturing leads to drive awareness, consideration and purchase intent across all channels. · Proactively partner with regional ...

  • Interactive Avenues

    Assistant Manager

    1 week ago

    Interactive Avenues Gurugram, India

    Job Function: Media Planning · Experience : 2 to 3 years · Employment Type: Full Time · Job description · Position Summary · We are currently seeking an Assistant Manager- Media who is responsible for coordinating and implementing media plans for clients. The correct person will ...

  • UnitedLex

    Assistant Manager

    1 week ago

    UnitedLex Gurugram, India

    About Us · Unitedlex (Erstwhile iRunway India Pvt Ltd) is a data and professional services company delivering outcomes that create value and competitive advantage for legal and the business. Our business is anchored by a passion for innovation brought to life by a global communit ...

  • Housing

    Assistant Manager

    5 days ago

    Housing Gurugram, India

    Who we are...? · REA India is a part of REA Group Ltd. of Australia (ASX: REA) ("REA Group"). It is the country's · leading full stack real estate technology platform that owns and · In December 2020, REA Group acquired a controlling stake in REA India. REA Group,headquartered ...

  • UnitedLex

    Assistant Manager

    3 days ago

    UnitedLex Gurugram, India

    Position title: Assistant Manager · Location: Gurgaon · Type of Job: Full time · ...

  • WNS

    Assistant Manager

    4 days ago

    WNS Gurugram, India

    Key Responsibilities - Assist with day-to-day support of the analytical workflow operating processes, internal analytical support applications, data and ratings input and verification and electronic filing of documents. Perform other credit related and routine administrative task ...

  • WNS

    Assistant Manager

    3 days ago

    WNS Gurugram, India

    Hiring for Assistant Manager (AML/KYC) · 5 Days working (Rotational Shift) · 2 Days Off (Rotational Off) · Location - Gurugram · Qualification - Any Graduate · Excellent Communication Skills · Salary Max up to 9 LPA · Minimum 5 Years of experience required in AML/KYC · Skills Re ...

  • Interactive Avenues

    Assistant Manager

    1 week ago

    Interactive Avenues Gurugram, India

    E – Commerce: Assistant Manager · Seniority Level: Entry Level (4-5Years) · Job Function: Advertising, Strategy/Planning · Employment Type: Full Time · Job description · Position Summary · We are looking for you - dynamic, best-in-class talent - to join the Interactive Avenues as ...

  • REA India

    Assistant Manager

    1 week ago

    REA India Gurugram, India

    Who we are...? · REA India is a part of REA Group Ltd. of Australia (ASX: REA) ("REA Group"). It is the country's · leading full stack real estate technology platform that owns and · In December 2020, REA Group acquired a controlling stake in REA India. REA Group, · headquarter ...

  • Housing

    Assistant Manager

    6 days ago

    Housing Gurugram, India

    Who we are...? · REA India is a part of REA Group Ltd. of Australia (ASX: REA) ("REA Group"). It is the country's · leading full stack real estate technology platform that owns and · In December 2020, REA Group acquired a controlling stake in REA India. REA Group,headquartered ...

  • Teleperformance

    Assistant Manager

    1 day ago

    Teleperformance Gurugram, India

    Roles & Responsibilities · Develop a weekly forecasting model (Revenue, Direct Cost down to GM) at a client / program level for our Jamaica location using KPI's. · Work directly with Jamaica's management team to develop weekly forecasting model. · Develop processes and procedures ...

  • SUN Mobility

    Assistant Manager

    2 days ago

    SUN Mobility Gurugram, India

    ABOUT SUN MOBILITY · Welcome to SUN Mobility, where we aim to make electric vehicles affordable and accessible to all. · At SUN Mobility, we believe electric vehicles are the future of mobility, and we aim to accelerate the adoption of electric mobility with our innovative batter ...

  • IGT Solutions

    Assistant Manager

    2 days ago

    IGT Solutions Gurugram, India

    Job Title: Assistant Manager – Corporate Governance · Job Location: Gurgaon (On-Site) · We are seeking a highly motivated person to join our Corporate Governance team. The ideal candidate should have a strong understanding of corporate governance principles, internal audit standa ...

  • REA India

    Assistant Manager

    2 hours ago

    REA India Gurugram, India

    Who we are...? · REA India is a part of REA Group Ltd. of Australia (ASX: REA) ("REA Group"). It is the country's · leading full stack real estate technology platform that owns and · In December 2020, REA Group acquired a controlling stake in REA India. REA Group, · headquarter ...

  • IGT Solutions

    Assistant Manager

    1 week ago

    IGT Solutions Gurugram, India

    Assistant Manager: Inside Sales(Immediate Joiners Preferred) · Location: Permanent Remote · Responsibilities: · Develop strategies for both acquiring and nurturing leads to drive awareness, consideration and purchase intent across all channels. · Proactively partner with regional ...

  • HuQuo Consulting Pvt. Ltd.

    Assistant Manager/Lead Assistant Manager

    1 week ago

    HuQuo Consulting Pvt. Ltd. Gurgaon/Gurugram, India permanent

    Job Description : · Assistant Manager/Lead Assistant Manager - Teradata SQL · Responsibilities : · - Designing and developing Teradata databases · - Configuring and testing Teradata systems · - Troubleshooting Teradata systems · - Liaising with Teradata support staff and other te ...

  • Absolute

    Assistant Manager/Manager

    2 days ago

    Absolute Gurugram, India

    Assistant Manager/Manager - Statutory Audit · Our World Needs Your Help · About 800mn people went to bed hungry today. Approximately, 700mn people fell ill this year because of eating tainted food. And about 2bn people suffer from micro-nutrient deficiency. This in a world of 7.8 ...