Jobs
>
Chennai

    Team Leader _ Insurance - tamil nadu, India - HCLTech

    HCLTech
    HCLTech tamil nadu, India

    1 week ago

    HCLTech background
    Technology / Internet
    Description

    HCLTech is a global technology company, home to 219,000+ people across 54 countries, delivering industry-leading capabilities centered around digital, engineering and cloud, powered by a broad portfolio of technology services and products.

    We work with clients across all major verticals, providing industry solutions for Financial Services, Manufacturing, Life Sciences and Healthcare, Technology and Services, Telecom and Media, Retail and CPG, and Public Services.

    Consolidated revenues as of 12 months ending September 2022 totaled $12.1 billion.
    Please share resumes to

    Job Title :
    Team Leader / Senior Team Leader – Insurance

    Location:
    Chennai

    Reports to:
    Associate / Deputy / Process Manager

    Purpose of the role:
    To manage and motivate operations team at offshore and ensure all deliverables are met
    To provide training / regular updates to the team members on changes to the processes and procedures
    To coordinate with onshore teams where necessary and act as a point of contact
    To drive conduct risks and ensure fair customer outcomes
    To supply appropriate management information as and when required
    To work to continuously improve performance of the team

    Key tasks and responsibilities:
    To manage operations team handling simple to medium to high Complex activities
    To be responsible for meeting SLAs and other deliverables
    To coordinate activities between multiple support groups to ensure adherence to Service Levels & SLA cut-offs
    Process Management and ensure day-to-day delivery
    To monitor and report on process compliance and Service Delivery
    To be able to promptly answer support related emails, phone calls and other electronic communications
    To develop a plan for the team to use to reach its goal
    To ensure process training is available for those responsible for executing the in-scope activities
    To listen to team members' feedback
    To have one-on-one and regular feedback sessions with the employees; ensure proper feedback is provided and appraisal cycle is closed on time for all reporting employees
    To ensure full deployment of performance management processes like mentoring, coaching, one-to-one sessions, etc.
    To maintain the attrition level to the minimum through maintaining high employee motivation level and continuous employee development
    To create plans, and conduct reviews; provide guidance and troubleshooting
    To produce authorized management information and distribute to all relevant stakeholders at required interval
    To provide regular innovative ideas to improve the processes both in terms of quality and efficiency, and encourage the team members to do the same

    Essential:

    • Graduate in any stream
    • Certification in Insurance from international institutes like CII, LOMA etc.

    Desirable:
    Education/Qualifications.
    CFA Certification from CII, UK
    Six-sigma Green Belt Certification

    Essential:
    Specific Job Skills

    • Understanding of Operational Processes and procedures
    • Hands-on experience with MS Office
    • Knowledge of operating within a workflow management environment
    • Excellent communication – verbal and written
    • Analytical skills
    • Ability to inspire and motivate people to achieve high standards
    • Resource Planning
    • People development
    • Knowledge of HR policies and procedures
    • Working with Excel based Macros
    • Understanding of ALPS , CAPSIL, VAX and OpEX

    Experience:

    Desirable:

    • Minimum 60 Months of experience in Insurance Operations
    • Minimum 24 Months experience as Team Leader managing Insurance Operations
    • Experience in handling transition
    • Experience in working at client site

    Essential:
    Core Competencies (HCL Standards)

    • Customer orientation
    • Change & Innovation
    • The need to work in a regulatory environment

    Desirable:
    Inspirational Leader
  • HCLTech

    Team Leader _ Insurance

    1 week ago

    HCLTech Chennai, India

    HCLTech is a global technology company, home to 219,000+ people across 54 countries, delivering industry-leading capabilities centered around digital, engineering and cloud, powered by a broad portfolio of technology services and products. We work with clients across all major ve ...

  • HCLTech

    Team Leader _ Insurance

    1 week ago

    HCLTech Chennai, India

    HCLTech is a global technology company, home to 219,000+ people across 54 countries, delivering industry-leading capabilities centered around digital, engineering and cloud, powered by a broad portfolio of technology services and products. We work with clients across all major ve ...

  • HCLTech

    HCL_Mega_Walk in For_ Team Leader Insurance on 11th and 12th Apr 24_Navalur

    6 days ago

    HCLTech tamil nadu, India

    Job description · Walk in interview for Team Leaders experienced UK or US life & Pension only . · At HCL Tech, we offer continuous opportunities for you to find your spark and grow with us. We want you to be happy and satisfied with your role and to really learn what type of work ...

  • HCLTech

    HCL_Mega_Walk in For_ Team Leader Insurance on 11th and 12th Apr 24_Navalur

    1 week ago

    HCLTech Chennai, India

    Job description · Walk in interview for Team Leaders experienced UK or US life & Pension only . · At HCL Tech, we offer continuous opportunities for you to find your spark and grow with us. We want you to be happy and satisfied with your role and to really learn what type of work ...

  • nettyfish solutions

    Product & Process Trainer

    2 weeks ago

    nettyfish solutions Chennai, India

    Conducting product and process training at all levels of telecallers/team leaders/managers. · - Conducting quality and training sessions whenever required. · - Managing a team of Quality officers. · - Ensuring that the feedback and report on quality are shared with Team leaders o ...

  • EY

    Ins senior1 cbe

    2 weeks ago

    EY Chennai, India

    At EY, you'll have the chance to build a career as unique as you are, with the global scale, support, inclusive culture and technology to become the best version of you. And we're counting on your unique voice and perspective to help EY become even better, too. Join us and build ...

  • BIOMETRIC CABLES

    Qc Team Member

    3 weeks ago

    BIOMETRIC CABLES Chennai, India

    Inprocess, incoming and final inspection and report to team leader · Record the Non conformance and take Corrective action and preventive action with Team leader. · Handle the complaints and take proper action with a team leader. · **Job Types**: Full-time, Regular / Permanent, F ...

  • Hashmap

    Operations Processing Associate

    2 weeks ago

    Hashmap Chennai, India

    **In these roles you will **be responsible for**: · - Performing actions based on the EOB, Insurance wesbites to collect outstanding Accounts Receivables. · - Analyzing medical insurance claims for quality assurance · - Resolving moderately routine questions following pre-establi ...

  • NAZ V HR SOLUTIONS

    Bpo Team Leaderind

    2 weeks ago

    NAZ V HR SOLUTIONS Chennai, India

    Process : BPO Team Leader · Qualification : Any Degree · Experience : Minimum 1Year as Team Lead · Language : Hindi & English Must · Location : Chennai, Guindy · Salary : Up-to 3 LPA · Shift Timing : General · Week-Off : Sunday · Team leaders are responsible for training team mem ...

  • impetusON

    Chief Managing Partner

    1 week ago

    impetusON Chennai, India

    >Managing the Regional channel Development & Acquisition · - Responsible for worksite Marketing & Events in the Region · - Closely working with Regional Managers & Branch Managers · - Responsible for Lead generation & Agent activization · - Recruiting Team Leader he is on monthly ...

  • Anna Adarsh college for women

    School Principal

    2 weeks ago

    Anna Adarsh college for women Chennai, India

    ANNA ADARSH MATRICULATION HSC SCHOOL (ONLY GIRLS) is looking for PRINCIPAL · for the academic year · - **Post Graduate with B.Ed and minimum 10 years of administrative experience in reputed School in Chennai.**: · - **Excellent command in English and computer savy is mandatory.* ...

  • NTT DATA

    Operations Processing Associate

    2 weeks ago

    NTT DATA Chennai, India

    **In these roles you will** · **be responsible for**: · - Performing actions based on the EOB, Insurance wesbites to collect outstanding Accounts Receivables. · - Analyzing medical insurance claims for quality assurance · - Resolving moderately routine questions following pre-est ...

  • Apollo Computer Education Ltd

    Sales Officer

    2 weeks ago

    Apollo Computer Education Ltd Chennai, Tamil Nadu, India

    **APOLLO GROUP OF COLLEGES** - requires · **Male and Female Marketing Officers/ Sales Officers/ Sales Supervisors/ Team Leaders/ Telecallers/ Tele Team Leaders/ Customer Care Executives with Telecalling Experience** · Experienced in Insurance/ Sales/ 2 Wheeler/ 4 Wheeler Sales/ P ...

  • Apollo Group of Colleges

    Sales Officer

    1 week ago

    Apollo Group of Colleges Chennai, India

    **APOLLO GROUP OF COLLEGES** - requires · **Male and Female Marketing Officers/ Sales Officers/ Sales Supervisors/ Team Leaders/ Telecallers/ Tele Team Leaders/ Customer Care Executives with Telecalling Experience** · Experienced in Insurance/ Sales/ 2 Wheeler/ 4 Wheeler Sales/ P ...

  • Sparkle Digital Solutions Pvt Ltd

    Tamil Voice Process

    3 weeks ago

    Sparkle Digital Solutions Pvt Ltd Chennai, India

    Pulled from the full job description · Food provided · Health insurance · Provident Fund · Roles & Responsibilities · Responsible for team Performance, Attrition and shrinkage. Prepare Daily reports. Manage and Handle all the team reports and improve performance on daily basis. D ...

  • NTT DATA

    Customer Care Collections Associate

    1 week ago

    NTT DATA Chennai, India

    **Position's General Duties and Tasks** · **In these roles you will** · **be responsible for**: · - Performing outbound calls to insurance companies (in the US) to collect outstanding Accounts Receivables. · - Responding to customer requests by phone and/or in writing to ensure c ...

  • NTT Data Services

    Customer Care Collections Associate

    2 weeks ago

    NTT Data Services Chennai, India

    **Position's General Duties and Tasks** · **In these roles you will** · **be responsible for**: · - Performing outbound calls to insurance companies (in the US) to collect outstanding Accounts Receivables. · - Responding to customer requests by phone and/or in writing to ensure c ...

  • NTT DATA

    Ar Caller

    3 weeks ago

    NTT DATA Chennai, India

    **In these roles you will be responsible for**: · - Performing outbound calls to insurance companies (in the US) to collect outstanding Accounts Receivables. · - Responding to customer requests by phone and/or in writing to ensure customer satisfaction and to assure that service ...

  • SN Recruitment

    Order Processing Exec.(Import, Domestic)

    3 weeks ago

    SN Recruitment Chennai, Tamil Nadu, India

    For a **80+ year old European MNC**, & leading design · - manufacturing-suppliers service providers for ANALYTICAL INSTRUMENTS worldwide. · They are the leader in Ion Analysis, & market leader in Titration worldwide with entire range of Potentiometric, Karl Fischer and Thermometr ...

  • Boston Business Solution Private Limited

    Senior Executive Ar

    3 weeks ago

    Boston Business Solution Private Limited Chennai, Tamil Nadu, India

    **Job Designation: Executive - AR Caller (1 to 5 years) ( Freshers Kindly ignore )** · **Roles and Responsibilities** · - Should handle US Healthcare **Physician Billing** and providers/ **Hospital' Billing** Accounts Receivable. · - To work closely with the team leader. · - Ensu ...