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Process Associate - Haryana, India - IGT Solutions
Description
Greetings from IGT Solutions
I am writing to inform you about the opportunity for the position of Process Associate at IGT Solutions. Below is the brief :-
About IGT Solutions:
IGT Solutions is a leading customer experience (CX) company, specializing in AI-led transformative experiences for global brands in the Travel and High Growth Tech industries. With a focus on digital and human intelligence, IGT manages end-to-end CX journeys, providing services to 85 renowned customers worldwide. Established in 1998, IGT operates in 30 delivery centers across various countries, employing over 25,000 customer experience and technology specialists.
Contact Person: Nimisha Arora
Date: Every week Monday to Friday.
Time: 9:00 AM 3:00 PM IST
Venue: Ground floor, InfoTech Centre, Milestone 14/2, Old Delhi Gurugram Road, Dhundahera, Gurugram , Haryana, Nearest Metro station: Sikanderpur
Responsibilities:
Handling the customer queries over inbound calls.
Identify and assess customers needs to achieve satisfaction
Build sustainable relationships and trust with the customer accounts through open and interactive communication
Ability to work in a 24/7 environment in the blended process.
Required candidate profile
Grad fresher or experienced can apply
Comfortable in both English and Hindi language
Able to hold up the conversation
Note Carry a hard copy of your resume.Mention "Nimisha Arora" on resume.
Why Work at IGT Solutions:
At IGT Solutions, we offer a competitive salary and an industry-leading benefits package. As a people-first company, we prioritize diversity, wellness, and engagement. Our global team members collaborate, learn, and grow together, fostering a rich cultural exchange. By joining us, you'll contribute to enhancing our clients' customer experiences while enjoying opportunities for personal and professional development.
